Will not allow me to download or save HijackThis.exe

My Norton Security expired yesterday. I went and bought a new Norton today after work. I turned on the computer to download the new Norton Security program, and wasn't allowed. Something called Security Tool keeps popping up saying I have 37 misc. malwares, viruses, trojans, worms, etc. A variety of Security Tool pop-ups keeps showing up. It is hard for me to believe that this could have happened in that short of time. I tried the step by step procedure for the HijackThis. I was able to create a folder and folder name. When I try to save the HijackThis.exe to my folder, nothing happens. I figure if I click on save, it should give me options on where to save or other prompts. Nothing happens when I click save. Please help. robc

Try saving HijackThis.exe to your desktop, then drag and drop it into your folder. If that doesn't work, the malware may be preventing you from saving the file. If that's the case, it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two,Three or Four

• Double click on Rkill.
• A command window will open then disappear upon completion, this is normal.
• Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<