Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Will not allow me to download or save HijackThis.exe

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Will not allow me to download or save HijackThis.exe

Unread postby robc » July 29th, 2010, 9:04 pm

My Norton Security expired yesterday. I went and bought a new Norton today after work. I turned on the computer to download the new Norton Security program, and wasn't allowed. Something called Security Tool keeps popping up saying I have 37 misc. malwares, viruses, trojans, worms, etc. A variety of Security Tool pop-ups keeps showing up. It is hard for me to believe that this could have happened in that short of time. I tried the step by step procedure for the HijackThis. I was able to create a folder and folder name. When I try to save the HijackThis.exe to my folder, nothing happens. I figure if I click on save, it should give me options on where to save or other prompts. Nothing happens when I click save. Please help. robc
robc
Active Member
 
Posts: 1
Joined: July 29th, 2010, 6:49 pm
Advertisement
Register to Remove

Re: Will not allow me to download or save HijackThis.exe

Unread postby NonSuch » July 30th, 2010, 12:05 am

Try saving HijackThis.exe to your desktop, then drag and drop it into your folder. If that doesn't work, the malware may be preventing you from saving the file. If that's the case, it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two,Three or Four

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
User avatar
NonSuch
Administrator
Administrator
 
Posts: 28747
Joined: February 23rd, 2005, 7:08 am
Location: California


Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 298 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware