getting maleware on pc messages from virus scan

[Cypher]

Hi wendy.
Lets make sure you're PC is clean first then we will see about the java problem.
Post the results of the KAS scan when ready.

[wendystamper]

Ok, I will post scan as soon as it lets me start it and I get the report back, its still going threw the download process right now, its on the downloading updates thing. sorry, i will post ASAP

[wendystamper]

it updated and still would not allow me to click on the settings tab or the scan tab? What should I do?

[Cypher]

Hi.
You were able to run this scan last time so try it again.
Be sure to disable winpatrol and you're AV first.

ESET online scannner


Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

• Hold down Control then click on the following link to open a new window to ESET online scannner
• Then click on:
  

  Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
  All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow the Add-On/Active X to install.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:

• Scan for potentially unwanted applications
  
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology
• Now click on:
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

[wendystamper]

scanning now.... i had another virus scan enabled, I found it and turned it off, and it started, sorry, I am a little slow when it comes to computer stuff, as I guess you can tell.

[Cypher]

No problem don't worry you're doing fine

[wendystamper]

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, July 26, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, July 26, 2010 12:22:04
Records in database: 4199258
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 77396
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 05:49:09

No threats found. Scanned area is clean.

Selected area has been scanned.


Sorry it took me so long. have been at ER with my father all day. The computer seems to be ok for now, other than getting the error messages about java. the scan said it was clean.

[Cypher]

Hi wendy.

Sorry it took me so long. have been at ER with my father all day. The computer seems to be ok for now, other than getting the error messages about java. the scan said it was clean.

No problem and hope you're farther is ok.
Well the good news is you're PC appears to be clean, now the java problem.
Lets reinstall java first then take it from there, let me know if this solves the problem.

Clear Java cache

• Click on Start > Control Panel > Classic view then double-click the Java Icon. (looks like a coffee cup)
• On the General tab, under Temporary Internet Files, click the Settings button.
• Next, click on the Delete Files button.
• There are two options in the window to clear the cache - Leave BOTH Checked.
  
  • Applications and Applets
    
  • Trace and Log Files
• Click OK on Delete Temporary Files Window
• Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Window
• Click OK to leave the Java Control Panel.

Next.

Add/Remove programs

• Click on start
• Then Run
• In the open text entry box please copy/paste appwiz.cpl Then click enter.
• Press the "Remove" or "Change/Remove"...button to uninstall the following.

Java(TM) 6 Update 20

Next.

Java SE Runtime Environment (JRE).

Please download from HERE

• Find Java SE Runtime Environment (JRE) 6 Update 21.
• Click the Download JRE button to the right.
• Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
• Click the Continue button.
• Click on the filename under Windows Offline Installation and save it to your desktop.
• Close all active windows.
• Install the program.

[wendystamper]

Ok, got that done now. Your the best!! Thanks so much! I turned in my application for the school the last time you helped me, hope i can learn to help others like you do!!

[Cypher]

Hi wendy.

Ok, got that done now. Your the best!! Thanks so much! I turned in my application for the school the last time you helped me, hope i can learn to help others like you do!!

You're most welcome.
There is a bit of a waiting list for admission for training just be patient in the meantime
Any other problems now how is you're PC performing?

[wendystamper]

seems to be doing better now... It still running slow. Could that be because I got avast, system shield (which came with my system mechanic) and winpatrol running?? Do you think I got to much virus protection going on?? LOL. I am so scared of getting something else on it. also would you happen to know why IE wont allow me to update to the new version 8? I have tried and tried and can not get it to do it. And do I need to do another restore point now? Cause it wouldnt allow me to use to the last one, guess its cause I had those other few maleware on it, but it wouldnt restore back to the last one you helped me create, course I might have not done it right to, dont know. Any advice you got that I need to do, I will do cause your the greatest with this, it simply amazes me how quickly you know how to fix whatever is wrong! Genius!! Again, thanks so much for all your help... your my savior!

[Cypher]

Hi wendy.

It still running slow. Could that be because I got avast, system shield (which came with my system mechanic) and winpatrol running?? Do you think I got to much virus protection going on

Avast and Winpatrol are fine to run togather but one reson for the slowness could be this.

Total RAM: 511 MB (34% free)

Though Microsoft claims XP will run with a 512 MB of system memory installed in my opinion a minimum of 2 GB is far better.

If you wish to upgrade the installed memory in your system, Crucial have a small scanner (CrucialScan.exe) which is perfectly safe to download and run Which will advise if your system can support any upgraded memory modules. They cater for the US/UK and Europe.

And do I need to do another restore point now?

Yes i will have yo set a new restore point before letting you go.

also would you happen to know why IE wont allow me to update to the new version 8

The problems you are still experiencing with IE are not coming from malware as all of your latest logs have come back clean.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with this problem:

• Tech Support Forums
• What the Tech
• Tech Support Guy
• The Elder Geek on Windows

So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

Any other questions before i give you final instructions?

[wendystamper]

Nope, guess that covers it.. thanks

[Cypher]

Hi wendy.
Ok complete the following then you're good to go.
Hope to see you in the uni sometime soon

OTC

Download OTC by Old Timer and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTC.exe
• Click the CleanUp! button
• Select Yes when the Begin cleanup Process? Prompt appears
• If you are prompted to Reboot during the cleanup, select Yes
• The tool will delete itself once it finishes, if not delete it by yourself

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


You can now delete any tools we used if they remain on your Desktop.


Next.

Create a new, clean System Restore point

• Create a new, clean System Restore point which you can use in case of future system problems:
• Press Start >> All Programs >> Accessories >>System Tools >> System Restore
• Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
• Now remove old, infected System Restore points:
• Next click Start >> Run and type cleanmgr in the box and press OK
• Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
• Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
• Press OK and Yes to confirm

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!

[wendystamper]

Ok got all that done, again thank you so much, your a life saver!! I hope to one day be able to see ya in the UNI too... thanks a million!!