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Symantec crashing : 7031

1 min read

This thread's last reply is from July 11, 2010, 1:35 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

sunilk9
July 11, 2010, 3:15 AM UTC
Every 15-20 minutes I get a message box on the computer.

Microsoft visual C++ runtime library
runtime error
c:\program files\symantec antivirus\smc.exe
This application has caused the runtime to terminate it in an unusual way.Please contact the application support team.

Also I see the following message in the event log:
Event ID 7031 / Error / "The Symantec Management Client service terminated unexpectedly. It has done this # time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service."
Gary R
July 11, 2010, 1:35 PM UTC
By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so that we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This thread will now be closed.

If you still need help, please start a new thread with:-
  • A HijackThis log.
  • An Uninstall list.
  • Details of the problems you're experiencing.


If for any reason you can't run HijackThis, please let us know in your post.