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Vistanumbers internet links redirect

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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 29th, 2010, 11:05 am

Hi rexel.
Ok here is where we stand and what options we have, I think Windows defender is interfering with the scan.
You're PC is as clean as we can make it without seeing the results of the online scan.
1. We can try a different online scan to see if it will complete.
2. I can give you final instructions then you can visit a tech forum about the error you receive when disabling WD.
Once you have done that if you suffer any other malware problems you can come back here again.
3. we can try a vista repair but this may be a bit complicated for you're good self to perform.
Let me know what you would like to do please.
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 29th, 2010, 11:30 am

When the scan was at 99% it said it found 9 "errors" is that ok?
I'd like to see a different scan btw
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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 29th, 2010, 11:38 am

rexel wrote:When the scan was at 99% it said it found 9 "errors" is that ok?

Possibly not.
Ok we will try another scanner and if this fails you will need to solve the WD issue.
Please disable you're AV again before running this scan and be sure to run the scan as admin.


Please download ATF Cleaner to your desktop.

  • Right-click ATF-Cleaner.exe And select " Run as administrator " to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


Next.


Kaspersky Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go to the Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
  • Click on My Computer under Scan. * This will take a while. Please be patient *.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

This online tutorial will help explain how to use the aforementioned online scan.
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 29th, 2010, 11:52 am

<DELETED POST>
Last edited by rexel on June 30th, 2010, 3:10 am, edited 1 time in total.
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 30th, 2010, 3:09 am

Hello Cypher.
I ran the Kapersky Online Scanner as you told me and about four hours into it at 70% it gave me a blue screen.
I have the details if it helps any at all.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 77
BCP1: 00000001
BCP2: 00000000
BCP3: 00000000
BCP4: 9A58EB78
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini063010-01.dmp
C:\Users\Rexel\AppData\Local\temp\WER-116829-0.sysdata.xml
C:\Users\Rexel\AppData\Local\temp\WER5E35.tmp.version.txt

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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 30th, 2010, 6:11 am

Hi rexel.
As you can see we won't be able to get an online scan to run to completion.
There is other online scans we can try but i think this is pointless.
How is you're PC performing?
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 30th, 2010, 12:26 pm

The PC is performing fine, i just would like to solve the security issue :-)
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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 30th, 2010, 12:54 pm

Hi rexel.
The PC is performing fine, i just would like to solve the security issue :-)

The problems you are still experiencing with WD is not coming from malware as all of your latest logs have come back clean.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Time for some housekeeping
  • Click on Start >> Run...
  • Now type in ComboFix /Uninstall into the and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
    Image
The above procedure will reset your System Restore and clear out the backups and quarantines created during the course of this fix.

Next

Clean up with OTM

  • Right-click OTM.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
    , This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Here are some free programs I recommend that could help you improve your computer's security.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update > Check for updates.
To update Office
Open up any Office program.
Go to Help > Check for Updates

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 30th, 2010, 1:25 pm

Hi Cypher, it says windows update is not currently running. How do i enable it??
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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 30th, 2010, 1:39 pm

Hi rexel.
Go to Start > All Programs > Windows Update.
Select Change Settings and choose how you want Windows to install updates.

Any other questions? :)
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 30th, 2010, 2:04 pm

It says i need an administrator to perform the task, but i am one
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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 30th, 2010, 2:31 pm

You obviously have permissions/admin problems with you're PC which is beyond my knowledge.
The experts at the tech sites i linked you should be able to help you further with this.
Sorry i couldn't be more help :(
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 30th, 2010, 2:38 pm

Ah its okay,
thanks for all your help Cypher!
You can close the thread now.
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Re: Vistanumbers internet links redirect

Unread postby Cypher » June 30th, 2010, 2:54 pm

You're most welcome rexel.
Good luck and stay safe.
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Re: Vistanumbers internet links redirect

Unread postby rexel » June 30th, 2010, 2:57 pm

Alright, i'm at the tech support forums right now getting some help
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