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[Cypher]

Hi olejnic.

I can't install the updated Jave SE Runtime Environment.

It can be updated by the Java control panel

• click on Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
• An update should begin.
• Just follow the prompts.

your latest set of logs appear to be clean!
This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Time for some housekeeping

• Click on Start >> Run...
• Now type in ComboFix /Uninstall into the and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
  

The above procedure will reset your System Restore and clear out the backups and quarantines created during the course of this fix.

Next.

OTC

Download OTC by Old Timer and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTC.exe
• Click the CleanUp! button
• Select Yes when the Begin cleanup Process? Prompt appears
• If you are prompted to Reboot during the cleanup, select Yes
• The tool will delete itself once it finishes, if not delete it by yourself

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


You can now delete any tools we used if they remain on your Desktop.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.


Now we needed to deal with security vulnerabilities

Install internet explorer 8

You can find information and install IE 8 from Here


Here are some free programs I recommend that could help you improve your computer's security.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!

[olejnic]

Thanks so much for your help removing the malware.

I did all of the updates, WinPatrol, MVPS hosts file change, etc. However, I still can't install Java, either in the online or offline mode using the Java website or the Java Control Panel. I went as far as to use Revo Uninstaller to remove all traces of old Java versions, and that was successful. When I use the offline .exe installer, nothing seems to happen. When I use the online installer, I get a Pop Up box titled 'Abort - Java(TM) installer' with the text 'To restart the Java(TM) installer, please refresh the web page.'

I realize this is probably beyond the scope of this forum, but I would appreciate any advice or a point to a different source of possible help.

Thanks again for all of your help.

[Cypher]

Hi.

Thanks so much for your help removing the malware.

You're most welcome.
Try downloading java again, select Save file not Run... save it to your desktop.
Close your browser (and all open windows) and double click to try the install again.

Let me know if that works.

[olejnic]

No luck. I double click, then hit 'Run' and I see the process in Windows Task Manager start. It ends after a few seconds, and there is no error message of any kind.

[Cypher]

Hi.
The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
As you mentioned previously this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:

• Tech Support Forums
• What the Tech
• Tech Support Guy
• The Elder Geek on Windows

So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.
Any other questions?

[olejnic]

I have no more questions. You can close the thread. Thanks again for all the help.

[Cypher]

You're welcome.
Good luck and stay safe.

[Elrond]

olejnic this topic is now closed.

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