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computer won't start help please!

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computer won't start help please!

Unread postby johnsaccount » May 27th, 2010, 12:58 pm

My dell laptop isn't booting up anymore. Whenever I try to turn it on it gets to the windows screen and the bar just stops moving. It started after my AVG tried to delete a virus and said that my computer needed to restart. I have a lot of really important files on this computer what do I do?
I have a Dell Inspiron 15 running Windows Vista Home Premium
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Re: computer won't start help please!

Unread postby NonSuch » May 28th, 2010, 1:36 am

We are a malware removal site and do not offer troubleshooting support. As you have no access to Windows, there is not much that we can do to help you resolve your problems. It is possible that something went seriously amiss when AVG attempted to deal with what it perceived to be a virus. Perhaps a vital file was corrupted in the process, or a hardware problem may have coincidentally shown itself at that same time.

If worse comes to worse, your hard drive can be removed and slaved to another computer, which will then permit you to copy your important files to other media. In any case, what you need is a troubleshooting site to either get your computer booting up again, or to help you retrieve your data. Otherwise, you will need to avail yourself of a trusted local computer repair shop.

For a troubleshooting forum, I would suggest a site like WhatTheTech:


As this issue requires technical/troubleshooting services and therefore falls outside the scope of this forum, this topic is now closed.
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