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Help removing Malware

45 min read

This thread's last reply is from May 20, 2010, 4:02 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

maddie
May 15, 2010, 8:56 PM UTC
Hello. my computer got infected last thursday and my friend has been trying to help me fix it, but says i need to now come to you for help.

at first, the computer just wouldn't let me do anything. everytime i clicked something, for example, internet, it would say something along the lines of, you cannot enter the internet because its infected and so it tried to make me install some antivirus thing, which i assuming was actually malware so i didn't accept that.

i've done a MalwareBytes full scan, and i've enclosed the log;

[spoiler]Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4103

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

15/05/2010 21:44:23
mbam-log-2010-05-15 (21-44-23).txt

Scan type: Full scan (C:\|)
Objects scanned: 241710
Time elapsed: 2 hour(s), 13 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rlogtihc (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mailblocker (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
[/spoiler]

i also got a hijack this log;

[spoiler]Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:54:04, on 15/05/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18444)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [BrowserBallot] browserchoice.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/mygarmin/m/GarminAxControl.CAB
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 9038 bytes
[/spoiler]

can you help me? xx
Cypher
May 17, 2010, 10:30 AM UTC
Hi and welcome to Malware Removal Forums.
My name is Cypher, and I will be helping you with your malware problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Read Back up your files

please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  • Print each set of instructions... if possible...your Internet connection might not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • The logs from the tools we use can take some time to research so please be patient.
  • If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.



Vista Advice:
  • All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.
  • The Operating System(Vista aka Windows 6) in use comes with a inbuilt utility called User Access Control(UAC).
  • When prompted by this with anything I ask you to do carry out please select the option Allow.




Please post an Uninstall list.

  • Open HijackThis.
  • Click on the Open the Misc Tools section button.
  • Look under System tools.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please post this log in your next reply.



Next.


  • Please download this tool from Microsoft.
  • Right click on MGADiag.exe and select Run As Administrator to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in the window.
  • Save this file and copy/paste it in your next reply.




Logs/Information to Post in your Next Reply

  • Uninstall list.
  • MGADiag log.
  • Please give me an update on your computers performance.
maddie
May 17, 2010, 3:38 PM UTC
First of all, i would just like to thank you very much for your help.

Here is the first log that came from HijackThis.

4oD
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.3
Adobe Shockwave Player 11.5
Adobe® Photoshop® Album Starter Edition 3.2
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AVG Free 8.5
AVS Update Manager 1.0
AVS Video Recorder 2.4
AVS Video ReMaker 3.1.1.83
AVS4YOU Software Navigator 1.3
Bonjour
Boris Graffiti
Brother MFC-465CN
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon G.726 WMP-Decoder
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
Compatibility Pack for the 2007 Office system
Conexant HD Audio
Cool Timer 3.6
DivX Web Player
Garmin Communicator Plugin
Garmin WebUpdater
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
hp deskjet 920c series (Remove only)
HP Pavilion Webcam
HP Quick Launch Buttons 6.10 A2
HP QuickPlay 2.3
iPhone Configuration Utility
iTunes
Java(TM) 6 Update 14
Junk Mail filter update
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Choice Guard
Microsoft Office Live Add-in 1.3
Microsoft Office XP Media Content
Microsoft Office XP Standard
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.6.3)
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NVIDIA Drivers
OGA Notifier 2.0.0048.0
PC Connectivity Solution
Picasa 3
Pinnacle Studio 12
Pinnacle Studio 12 Ultimate Plugins
Pinnacle Video Driver
proDAD Vitascene 1.0
QuickTime
SAMSUNG Mobile Composite Device Software
Samsung Mobile Modem Device Software
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung New PC Studio
Samsung New PC Studio
Samsung New PC Studio USB Driver Installer
Samsung New PC Studio USB Driver Installer
Samsung PC Studio 3
Samsung PC Studio 3 USB Driver Installer
SAMSUNG USB Mobile Device Software
SamsungConnectivityCableDriver
Skype™ 3.8
Spelling Dictionaries Support For Adobe Reader 8
Spotify
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
VC 9.0 Runtime
VC 9.0 Runtime
VC80CRTRedist - 8.0.50727.762
VLC media player 1.0.1
Windows Driver Package - MobileTop (sshpmdm) Modem (02/23/2007 2.5.0.0)
Windows Driver Package - MobileTop (sshpusb) USB (02/23/2007 2.5.0.0)
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
WinRAR archiver
YouTube Downloader 2.5.4
ZoneAlarm
ZoneAlarm Spy Blocker Toolbar


And then, i tried to run the Microsoft Tool, so i pressed copy and it came up with the following message;

Failed to create output files, hr = 0x8007000d. Please contact support.

So i am unsure what i should do it terms of this as i am currently unable to get you a log.


In terms of computer symptoms, everything is running smoothly, i do however when i log in get a message from 'Windows Security Alerts' telling me to turn on my firewall but i haven't taken any action towards this.

Thanks xx
Cypher
May 17, 2010, 4:15 PM UTC
Hi maddie.
First of all, i would just like to thank you very much for your help.

You're most welcome.
And then, i tried to run the Microsoft Tool, so i pressed copy and it came up with the following message;

Did you run the Microsoft Tool as admin as in right clicking on it?
Please try running it again as admin and post the log in you're next reply.


Next.

Uninstall programs
  • Click on Start.
  • All programs.
  • Accessories.
  • Run.
  • In the open text box copy/paste appwiz.cpl Then click Ok.
  • Uninstall the following

Microsoft Choice Guard


Next.

Fix HijackThis entries

Run HijackThis

If using Vista, you must right click (hijackthis.exe) and choose "Run As Administrator".
  • If you are on the Main Menu page... Click "Do a system scan only"
  • If you are on the "scan & fix stuff" page... Press the Scan...button.
  • When the scan finishes...Place a check mark next to the following entries (if they are still present)
  • Note: Only check those items listed below.

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
    O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll
    O4 - HKLM\..\RunOnce: [BrowserBallot] browserchoice.exe
    O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe

  • After checking these items... CLOSE ALL open windows except HijackThis.
  • Click the Fix Checked ...button...to remove the entries you checked.
  • Choose YES...when prompted to fix the selected items.
  • Once it has fixed them, close HijackThis and reboot your computer normally.



Next.

Malwarebytes Anti-Malware:

  • Launch the application, Check for Updates >> Perform Quick Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt



Next.

RSIT (Random's System Information Tool)

Please download RSIT by random/random... and save it to your desktop.
  • Right click on RSIT.exe and select "Run As Administrator" to run it. If Windows UAC prompts you, please allow it.
  • Please read the disclaimer... click on Continue.
  • RSIT will start running. When done... 2 logs files...will be produced.
  • The first one, "log.txt", << will be maximized
  • The second one, "info.txt", << will be minimized.

Please post both... "log.txt" and "info.txt", file contents in your next reply.
(These logs can be lengthy, so post 1 log per reply please.)



Logs/Information to Post in your Next Reply

  • MGADiag log.
  • Malwarebytes log.
  • RSIT log.txt and info.txt contents.
  • Please give me an update on your computers performance.
maddie
May 17, 2010, 4:20 PM UTC
sorry to be a pain for the Microsoft Tool thing? Do i need to be in the Administrators log in place. Because i'm in my section of the computer which isn't the administrator.

And also i'm looking under the uninstall section and i can't find the program to remove. would it be under any other name?

--edit--

i tried again with microsoft tool and the same message came up. this time i definitely clicked run as admin.
Cypher
May 17, 2010, 4:25 PM UTC
"maddie" wrote:sorry to be a pain for the Microsoft Tool thing? Do i need to be in the Administrators log in place. Because i'm in my section of the computer which isn't the administrator.

And also i'm looking under the uninstall section and i can't find the program to remove. would it be under any other name?
You don't need to be logged in as admin you just have to right click on MGADiag.exe and select Run As Administrator to run it.
Microsoft Choice Guard is in you're uninstall list but if you can't locate it just leave that part for now, post the requested logs when ready :)
maddie
May 17, 2010, 6:06 PM UTC
MalwareBytes

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4103

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

17/05/2010 19:05:06
mbam-log-2010-05-17 (19-05-06).txt

Scan type: Quick scan
Objects scanned: 104832
Time elapsed: 44 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

So i didn't remove anything because it just came up with the logs.
I'll post the other logs once they are ready.
maddie
May 17, 2010, 6:19 PM UTC
here is the first log from RSIT. its info.txt

info.txt logfile of random's system information tool 1.06 2010-05-17 19:09:14

======Uninstall list======

4oD-->MsiExec.exe /I {8B7443F5-E141-42A0-AB61-ED2331AAD606}
Adobe Flash Player 10 ActiveX-->C:\Windows\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Flash Player 10 Plugin-->C:\Windows\system32\Macromed\Flash\uninstall_plugin.exe
Adobe Reader 8.1.3-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81300000003}
Adobe Shockwave Player 11.5-->"C:\Windows\system32\Adobe\Shockwave 11\uninstaller.exe"
Adobe® Photoshop® Album Starter Edition 3.2-->MsiExec.exe /I{A654A805-41D9-40C7-AA46-4AF04F044D61}
Apple Application Support-->MsiExec.exe /I{0C34B801-6AEC-4667-B053-03A67E2D0415}
Apple Mobile Device Support-->MsiExec.exe /I{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}
Apple Software Update-->MsiExec.exe /I{6956856F-B6B3-4BE0-BA0B-8F495BE32033}
AVG Free 8.5-->C:\Program Files\AVG\AVG8\setup.exe /UNINSTALL
AVS Update Manager 1.0-->"C:\Program Files\AVS4YOU\AVSUpdateManager\unins000.exe"
AVS Video Recorder 2.4-->"C:\Program Files\AVS4YOU\AVSVideoRecorder\unins000.exe"
AVS Video ReMaker 3.1.1.83-->"C:\Program Files\AVS4YOU\AVSVideoReMaker\unins000.exe"
AVS4YOU Software Navigator 1.3-->"C:\Program Files\AVS4YOU\AVSSoftwareNavigator\unins000.exe"
Bonjour-->MsiExec.exe /I{07287123-B8AC-41CE-8346-3D777245C35B}
Boris Graffiti-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{262BF2CD-601D-4F43-919C-4B00B1D1F338}\setup.exe" -l0x9 -removeonly
Brother MFC-465CN-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9DDACD70-0D8A-4234-BC3B-98D4C9DF81F9}\setup.exe" -l0x9 -removeonly /uninst
Canon Camera Window DC_DV 6 for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\CameraWindow\CameraWindowDVC6\Uninst.ini"
Canon Camera Window MC 6 for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\CameraWindow\CameraWindowMC\Uninst.ini"
Canon G.726 WMP-Decoder-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\G726Decoder\G726DecUnInstall.ini"
CANON iMAGE GATEWAY Task for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\ZoomBrowser EX\Program\CRWUnInstall.ini"
Canon Internet Library for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\ZoomBrowser EX\Program\CIGUnInstall.ini"
Canon MovieEdit Task for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\ZoomBrowser EX\Program\MVWUninst.ini"
Canon RAW Image Task for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\RAW Image Task\Uninst.ini"
Canon RemoteCapture Task for ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\CameraWindow\RemoteCaptureTask DC\Uninst.ini"
Canon Utilities PhotoStitch-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\PhotoStitch\Uninst.ini"
Canon Utilities ZoomBrowser EX-->"C:\Program Files\Common Files\Canon\UIW\1.2.0.0\Uninst.exe" "C:\Program Files\Canon\ZoomBrowser EX\Program\Uninst.ini"
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Conexant HD Audio-->C:\Program Files\CONEXANT\CNXT_HDAUDIO\UIU32a.exe -U -IwisR30B7.inf
Cool Timer 3.6-->"C:\Program Files\Cool Timer\unins000.exe"
DivX Web Player-->C:\Program Files\DivX\DivXWebPlayerUninstall.exe /PLUGIN
Garmin Communicator Plugin-->MsiExec.exe /X{F6970FBD-809A-4C51-BAB3-D94A04C6C8E7}
Garmin WebUpdater-->MsiExec.exe /X{366FFC89-C800-4366-B903-B9C4314109A5}
HijackThis 2.0.2-->"C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
HiJackThis-->MsiExec.exe /X{45A66726-69BC-466B-A7A4-12FCBA4883D7}
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall /qb+ REBOOTPROMPT=""
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {A7EEA2F2-BFCD-4A54-A575-7B81A786E658} /qb+ REBOOTPROMPT=""
hp deskjet 920c series (Remove only)-->C:\Program Files\hp deskjet 920c series\hpfiui.exe -c -vdivid=HPF -vpnum=95 -vinstport=USB001 -vproduct=920c -huninstall
HP Pavilion Webcam-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}\setup.exe" -l0x9 -removeonly -u
HP Quick Launch Buttons 6.10 A2-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{34D2AB40-150D-475D-AE32-BD23FB5EE355}\setup.exe" -l0x9 -removeonly uninst
HP QuickPlay 2.3-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{45D707E9-F3C4-11D9-A373-0050BAE317E1}\Setup.exe" -uninstall
iPhone Configuration Utility-->MsiExec.exe /I{FA54AFB1-5745-4389-B8C1-9F7509672ED1}
iTunes-->MsiExec.exe /I{DA34FE93-5DC5-48E0-ACC8-A5389E05BB51}
Java(TM) 6 Update 14-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216014FF}
Junk Mail filter update-->MsiExec.exe /I{E2DFE069-083E-4631-9B6C-43C48E991DE5}
Malwarebytes' Anti-Malware-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Microsoft .NET Framework 3.5 SP1-->c:\Windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1\setup.exe
Microsoft .NET Framework 3.5 SP1-->MsiExec.exe /I{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}
Microsoft Choice Guard-->MsiExec.exe /X{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}
Microsoft Office Live Add-in 1.3-->MsiExec.exe /I{57F0ED40-8F11-41AA-B926-4A66D0D1A9CC}
Microsoft Office XP Media Content-->MsiExec.exe /I{90300409-6000-11D3-8CFE-0050048383C9}
Microsoft Office XP Standard-->MsiExec.exe /I{91120409-6000-11D3-8CFE-0050048383C9}
Microsoft Search Enhancement Pack-->MsiExec.exe /X{4CBA3D4C-8F51-4D60-B27E-F6B641C571E7}
Microsoft Silverlight-->MsiExec.exe /X{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Microsoft SQL Server 2005 Compact Edition [ENU]-->MsiExec.exe /I{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}
Microsoft Sync Framework Runtime Native v1.0 (x86)-->MsiExec.exe /I{8A74E887-8F0F-4017-AF53-CBA42211AAA5}
Microsoft Sync Framework Services Native v1.0 (x86)-->MsiExec.exe /I{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053-->MsiExec.exe /X{770657D0-A123-3C07-8E44-1C83EC895118}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Mozilla Firefox (3.6.3)-->C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSVCRT-->MsiExec.exe /I{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}
MSXML 4.0 SP2 (KB936181)-->MsiExec.exe /I{C04E32E0-0416-434D-AFB9-6969D703A9EF}
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
MSXML 4.0 SP2 (KB973688)-->MsiExec.exe /I{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}
NVIDIA Drivers-->C:\Windows\system32\NVUNINST.EXE UninstallGUI
OGA Notifier 2.0.0048.0-->MsiExec.exe /I{B2544A03-10D0-4E5E-BA69-0362FFC20D18}
PC Connectivity Solution-->MsiExec.exe /I{AC599724-5755-48C1-ABE7-ABB857652930}
Picasa 3-->"C:\Program Files\Google\Picasa3\Uninstall.exe"
Pinnacle Studio 12 Ultimate Plugins-->MsiExec.exe /I{D1860E6E-520E-4380-8433-E58E8F88B473}
Pinnacle Studio 12-->MsiExec.exe /I{D041EB9E-890A-4098-8F94-51DA194AC72A}
Pinnacle Video Driver-->MsiExec.exe /X{5EB90C06-964F-4195-B83E-BD7E55C88415}
proDAD Vitascene 1.0-->"C:\Program Files\proDAD\Vitascene-1.0\uninstall.exe" uninstall spcp PATHVERSION 1.0 MAINNAME Vitascene
QuickTime-->MsiExec.exe /I{A429C2AE-EBF1-4F81-A221-1C115CAADDAD}
SAMSUNG Mobile Composite Device Software-->C:\Windows\system32\Samsung_USB_Drivers\6_old\SSBCUninstall.exe
Samsung Mobile Modem Device Software-->C:\Windows\system32\Samsung_USB_Drivers\7\SSECUninstall.exe
Samsung Mobile phone USB driver Software-->C:\Windows\system32\Samsung_USB_Drivers\5\SSSDUninstall.exe
SAMSUNG Mobile USB Modem 1.0 Software-->C:\Windows\system32\Samsung_USB_Drivers\1\SS_Uninstall.exe
SAMSUNG Mobile USB Modem Software-->C:\Windows\system32\Samsung_USB_Drivers\2\SSM_Uninstall.exe
Samsung New PC Studio USB Driver Installer-->"C:\Program Files\InstallShield Installation Information\{AF7E85DC-317C-47F5-810E-B82EE093A612}\setup.exe" -runfromtemp -l0x0809 -removeonly
Samsung New PC Studio USB Driver Installer-->MsiExec.exe /I{AF7E85DC-317C-47F5-810E-B82EE093A612}
Samsung New PC Studio-->"C:\Program Files\InstallShield Installation Information\{F193FC0E-9E18-40FC-A974-509A1BDD240A}\setup.exe" -runfromtemp -l0x0809 -removeonly
Samsung New PC Studio-->MsiExec.exe /X{F193FC0E-9E18-40FC-A974-509A1BDD240A}
Samsung PC Studio 3 USB Driver Installer-->"C:\Program Files\InstallShield Installation Information\{EBA29752-DDD2-4B62-B2E3-9841F92A3E3A}\setup.exe" -runfromtemp -l0x0009 -removeonly
Samsung PC Studio 3-->"C:\Program Files\InstallShield Installation Information\{C4A4722E-79F9-417C-BD72-8D359A090C97}\setup.exe" -runfromtemp -l0x0009 -removeonly
SAMSUNG USB Mobile Device Software-->C:\Windows\system32\Samsung_USB_Drivers\6\SS_BUninstall.exe
SamsungConnectivityCableDriver-->MsiExec.exe /X{7E84FAC8-C518-40F9-9807-7455301D6D25}
Skype™ 3.8-->MsiExec.exe /X{5C82DAE5-6EB0-4374-9254-BE3319BA4E82}
Spelling Dictionaries Support For Adobe Reader 8-->MsiExec.exe /I{AC76BA86-7AD7-5464-3428-800000000003}
Spotify-->"C:\Program Files\Spotify\uninstall.exe"
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {B2AE9C82-DC7B-3641-BFC8-87275C4F3607} /qb+ REBOOTPROMPT=""
VC 9.0 Runtime-->MsiExec.exe /I{02E89EFC-7B07-4D5A-AA03-9EC0902914EE}
VC 9.0 Runtime-->MsiExec.exe /I{A040AC77-C1AA-4CC9-8931-9F648AF178F6}
VC80CRTRedist - 8.0.50727.762-->MsiExec.exe /I{767CC44C-9BBC-438D-BAD3-FD4595DD148B}
VLC media player 1.0.1-->C:\Program Files\VideoLAN\VLC\uninstall.exe
Windows Driver Package - MobileTop (sshpmdm) Modem (02/23/2007 2.5.0.0)-->C:\PROGRA~1\DIFX\7B44739871F4D539FA473F57A832EA4B6A59EF06\DPInst.exe /u C:\Windows\system32\DRVSTORE\shpacm_18A9B92ED8DEDC602E49E767FA4BE98A30525207\shpacm.inf
Windows Driver Package - MobileTop (sshpusb) USB (02/23/2007 2.5.0.0)-->C:\PROGRA~1\DIFX\7B44739871F4D539FA473F57A832EA4B6A59EF06\DPInst.exe /u C:\Windows\system32\DRVSTORE\shpusb_558D416BCEB984F35885804D3E1A9C3773F1B17C\shpusb.inf
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0)-->C:\PROGRA~1\DIFX\270581355A767BF1\dpinst.exe /u C:\Windows\system32\DRVSTORE\pccsmcfd_4A1E30386F4D0DEC8F5DF262CFBD8845EEBAB175\pccsmcfd.inf
Windows Live Call-->MsiExec.exe /I{F6BD194C-4190-4D73-B1B1-C48C99921BFE}
Windows Live Communications Platform-->MsiExec.exe /I{3B4E636E-9D65-4D67-BA61-189800823F52}
Windows Live Essentials-->C:\Program Files\Windows Live\Installer\wlarp.exe
Windows Live Essentials-->MsiExec.exe /I{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}
Windows Live Mail-->MsiExec.exe /I{6412CECE-8172-4BE5-935B-6CECACD2CA87}
Windows Live Messenger-->MsiExec.exe /X{A85FD55B-891B-4314-97A5-EA96C0BD80B5}
Windows Live Movie Maker-->MsiExec.exe /X{3D5044A5-97B8-45C0-B956-BB2376569188}
Windows Live Photo Gallery-->MsiExec.exe /X{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}
Windows Live Sign-in Assistant-->MsiExec.exe /I{9422C8EA-B0C6-4197-B8FC-DC797658CA00}
Windows Live Sync-->MsiExec.exe /X{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}
Windows Live Toolbar-->MsiExec.exe /X{995F1E2E-F542-4310-8E1D-9926F5A279B3}
Windows Live Upload Tool-->MsiExec.exe /I{205C6BDD-7B73-42DE-8505-9A093F35A238}
Windows Live Writer-->MsiExec.exe /X{178832DE-9DE0-4C87-9F82-9315A9B03985}
WinRAR archiver-->C:\Program Files\WinRAR\uninstall.exe
YouTube Downloader 2.5.4-->"C:\Program Files\YouTube Downloader\uninstall.exe"
ZoneAlarm Spy Blocker Toolbar-->"C:\Program Files\AskBarDis\unins000.exe"
ZoneAlarm-->C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe

======Security center information======

FW: ZoneAlarm Firewall
AS: ZoneAlarm Anti-Spyware (outdated)
AS: Windows Defender

======System event log======

Computer Name: Emily-PC
Event Code: 4001
Message: WLAN AutoConfig service has successfully stopped.

Record Number: 298452
Source Name: Microsoft-Windows-WLAN-AutoConfig
Time Written: 20100129215156.575000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Emily-PC
Event Code: 15016
Message: Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.
Record Number: 298462
Source Name: Microsoft-Windows-HttpEvent
Time Written: 20100130130756.894471-000
Event Type: Error
User:

Computer Name: Emily-PC
Event Code: 1002
Message: Element Provider\Microsoft.Base.Publication/Publication/Computer failed to publish. Ensure that both PKEY_PUBSVCS_METADATA and PKEY_PUBSVCS_TYPE are set properly on the function instance and there were no errors adding the function instance.
Record Number: 298464
Source Name: Microsoft-Windows-ResourcePublication
Time Written: 20100130130758.875671-000
Event Type: Error
User: NT AUTHORITY\LOCAL SERVICE

Computer Name: Emily-PC
Event Code: 7000
Message: The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Record Number: 298501
Source Name: Service Control Manager
Time Written: 20100130130907.000000-000
Event Type: Error
User:

Computer Name: Emily-PC
Event Code: 6008
Message: The previous system shutdown at 13:10:02 on 30/01/2010 was unexpected.
Record Number: 298551
Source Name: EventLog
Time Written: 20100130131119.000000-000
Event Type: Error
User:

=====Application event log=====

Computer Name: Emily-PC
Event Code: 508
Message: wlcomm (5220) C:\Users\Martha\AppData\Local\Microsoft\Windows Live Contacts\{421ea372-86c0-46f5-8eec-6d44a79ac328}\: A request to write to the file "C:\Users\Martha\AppData\Local\Microsoft\Windows Live Contacts\{421ea372-86c0-46f5-8eec-6d44a79ac328}\DBStore\contacts.edb" at offset 2686976 (0x0000000000290000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (2404 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
Record Number: 79465
Source Name: ESENT
Time Written: 20100516132406.000000-000
Event Type: Warning
User:

Computer Name: Emily-PC
Event Code: 1000
Message: Faulting application Explorer.EXE, version 6.0.6001.18164, time stamp 0x4907e242, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process id 0x7b8, application start time 0x01caf5c3358dd08a.
Record Number: 79588
Source Name: Application Error
Time Written: 20100517152516.000000-000
Event Type: Error
User:

Computer Name: Emily-PC
Event Code: 1530
Message: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
0 user registry handles leaked from \Registry\User\S-1-5-21-2311687932-4109901732-367482734-1001:

Record Number: 79594
Source Name: Microsoft-Windows-User Profiles Service
Time Written: 20100517163042.000000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Emily-PC
Event Code: 1530
Message: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-2311687932-4109901732-367482734-1000:
Process 2364 (\Device\HarddiskVolume1\Windows\System32\taskeng.exe) has opened key \REGISTRY\USER\S-1-5-21-2311687932-4109901732-367482734-1000\Software\Microsoft\Windows NT\CurrentVersion

Record Number: 79616
Source Name: Microsoft-Windows-User Profiles Service
Time Written: 20100517170830.000000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Emily-PC
Event Code: 1530
Message: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-2311687932-4109901732-367482734-1000_Classes:
Process 2364 (\Device\HarddiskVolume1\Windows\System32\taskeng.exe) has opened key \REGISTRY\USER\S-1-5-21-2311687932-4109901732-367482734-1000_CLASSES

Record Number: 79617
Source Name: Microsoft-Windows-User Profiles Service
Time Written: 20100517170833.000000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

=====Security event log=====

Computer Name: Emily-PC
Event Code: 4624
Message: An account was successfully logged on.

Subject:
Security ID: S-1-5-18
Account Name: EMILY-PC$
Account Domain: WORKGROUP
Logon ID: 0x3e7

Logon Type: 5

New Logon:
Security ID: S-1-5-18
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3e7
Logon GUID: {00000000-0000-0000-0000-000000000000}

Process Information:
Process ID: 0x218
Process Name: C:\Windows\System32\services.exe

Network Information:
Workstation Name:
Source Network Address: -
Source Port: -

Detailed Authentication Information:
Logon Process: Advapi
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

This event is generated when a logon session is created. It is generated on the computer that was accessed.

The subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.

The logon type field indicates the kind of logon that occurred. The most common types are 2 (interactive) and 3 (network).

The New Logon fields indicate the account for whom the new logon was created, i.e. the account that was logged on.

The network fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.

The authentication information fields provide detailed information about this specific logon request.
- Logon GUID is a unique identifier that can be used to correlate this event with a KDC event.
- Transited services indicate which intermediate services have participated in this logon request.
- Package name indicates which sub-protocol was used among the NTLM protocols.
- Key length indicates the length of the generated session key. This will be 0 if no session key was requested.
Record Number: 126465
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20100515120034.959027-000
Event Type: Audit Success
User:

Computer Name: Emily-PC
Event Code: 4672
Message: Special privileges assigned to new logon.

Subject:
Security ID: S-1-5-18
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3e7

Privileges: SeAssignPrimaryTokenPrivilege
SeTcbPrivilege
SeSecurityPrivilege
SeTakeOwnershipPrivilege
SeLoadDriverPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege
SeAuditPrivilege
SeSystemEnvironmentPrivilege
SeImpersonatePrivilege
Record Number: 126466
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20100515120034.959027-000
Event Type: Audit Success
User:

Computer Name: Emily-PC
Event Code: 4648
Message: A logon was attempted using explicit credentials.

Subject:
Security ID: S-1-5-18
Account Name: EMILY-PC$
Account Domain: WORKGROUP
Logon ID: 0x3e7
Logon GUID: {00000000-0000-0000-0000-000000000000}

Account Whose Credentials Were Used:
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon GUID: {00000000-0000-0000-0000-000000000000}

Target Server:
Target Server Name: localhost
Additional Information: localhost

Process Information:
Process ID: 0x218
Process Name: C:\Windows\System32\services.exe

Network Information:
Network Address: -
Port: -

This event is generated when a process attempts to log on an account by explicitly specifying that account’s credentials. This most commonly occurs in batch-type configurations such as scheduled tasks, or when using the RUNAS command.
Record Number: 126467
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20100515120035.458230-000
Event Type: Audit Success
User:

Computer Name: Emily-PC
Event Code: 4624
Message: An account was successfully logged on.

Subject:
Security ID: S-1-5-18
Account Name: EMILY-PC$
Account Domain: WORKGROUP
Logon ID: 0x3e7

Logon Type: 5

New Logon:
Security ID: S-1-5-18
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3e7
Logon GUID: {00000000-0000-0000-0000-000000000000}

Process Information:
Process ID: 0x218
Process Name: C:\Windows\System32\services.exe

Network Information:
Workstation Name:
Source Network Address: -
Source Port: -

Detailed Authentication Information:
Logon Process: Advapi
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

This event is generated when a logon session is created. It is generated on the computer that was accessed.

The subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.

The logon type field indicates the kind of logon that occurred. The most common types are 2 (interactive) and 3 (network).

The New Logon fields indicate the account for whom the new logon was created, i.e. the account that was logged on.

The network fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.

The authentication information fields provide detailed information about this specific logon request.
- Logon GUID is a unique identifier that can be used to correlate this event with a KDC event.
- Transited services indicate which intermediate services have participated in this logon request.
- Package name indicates which sub-protocol was used among the NTLM protocols.
- Key length indicates the length of the generated session key. This will be 0 if no session key was requested.
Record Number: 126468
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20100515120035.458230-000
Event Type: Audit Success
User:

Computer Name: Emily-PC
Event Code: 4672
Message: Special privileges assigned to new logon.

Subject:
Security ID: S-1-5-18
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3e7

Privileges: SeAssignPrimaryTokenPrivilege
SeTcbPrivilege
SeSecurityPrivilege
SeTakeOwnershipPrivilege
SeLoadDriverPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege
SeAuditPrivilege
SeSystemEnvironmentPrivilege
SeImpersonatePrivilege
Record Number: 126469
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20100515120035.458230-000
Event Type: Audit Success
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"Path"=C:\Program Files\PC Connectivity Solution\;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Samsung\Samsung PC Studio 3\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Pinnacle\Shared Files\;C:\Program Files\Pinnacle\Shared Files\Filter\
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
"PROCESSOR_ARCHITECTURE"=x86
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"USERNAME"=SYSTEM
"windir"=%SystemRoot%
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 15 Stepping 6, GenuineIntel
"PROCESSOR_REVISION"=0f06
"NUMBER_OF_PROCESSORS"=2
"tvdumpflags"=8
"CLASSPATH"=.;C:\Program Files\Java\jre6\lib\ext\QTJava.zip
"QTJAVA"=C:\Program Files\Java\jre6\lib\ext\QTJava.zip

-----------------EOF-----------------
maddie
May 17, 2010, 6:20 PM UTC
here is log.txt

Logfile of random's system information tool 1.07 (written by random/random)
Run by [removed] at 2010-05-17 19:08:47
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 16 GB (17%) free of 95 GB
Total RAM: 2045 MB (47% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:09:10, on 17/05/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18444)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Martha\Desktop\RSIT.exe
C:\Program Files\trend micro\Emily.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cathkidston.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2311687932-4109901732-367482734-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Martha')
O4 - HKUS\S-1-5-21-2311687932-4109901732-367482734-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User 'Martha')
O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/mygarmin/m/GarminAxControl.CAB
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 8967 bytes

======Scheduled tasks folder======

C:\Windows\tasks\User_Feed_Synchronization-{79B504F3-0176-439F-BE0F-B62D4144192D}.job
C:\Windows\tasks\User_Feed_Synchronization-{A161C18B-904F-42D6-836E-8A0CB52C2299}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-23 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{22BF413B-C6D2-4d91-82A9-A0F997BA588C}]
Skype add-on (mastermind) - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll [2008-05-30 1410344]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]
AVG Safe Search - C:\Program Files\AVG\AVG8\avgssie.dll [2009-12-12 1111320]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6EBF7485-159F-4bff-A14F-B9E3AAC4465B}]
Search Helper - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll [2009-05-19 137600]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-02-17 408440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-07-28 41368]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E15A8DC0-8516-42A1-81EA-DC94EC1ACF10}]
Windows Live Toolbar Helper - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2009-02-06 1068904]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{21FA44EF-376D-4D53-9B0F-8A89D3229068} - &Windows Live Toolbar - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2009-02-06 1068904]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-19 1008184]
"Adobe Photo Downloader"=C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe [2007-03-09 63712]
"QlbCtrl"=C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe [2006-06-19 163840]
"QPService"=C:\Program Files\HP\QuickPlay\QPService.exe [2006-07-19 102400]
"NvSvc"=C:\Windows\system32\nvsvc.dll [2007-02-27 90191]
"NvCplDaemon"=C:\Windows\system32\NvCpl.dll [2007-02-27 7770112]
"NvMediaCenter"=C:\Windows\system32\NvMcTray.dll [2007-02-27 81920]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-15 39792]
"4oD"=C:\Program Files\Kontiki\KHost.exe [2008-02-27 1032376]
"ZoneAlarm Client"=C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe [2009-02-16 981384]
"AVG8_TRAY"=C:\PROGRA~1\AVG\AVG8\avgtray.exe [2010-03-19 2046816]
"SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-07-28 148888]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2009-09-05 417792]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2009-09-21 305440]
"NPSStartup"= []
"Malwarebytes Anti-Malware (reboot)"=C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe [2010-04-29 1090952]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"=C:\Program Files\Windows Sidebar\sidebar.exe [2008-01-19 1233920]
"MsnMsgr"=C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe [2009-07-26 3883856]
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-19 125952]
"Skype"=C:\Program Files\Skype\Phone\Skype.exe [2008-05-30 21718312]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-19 202240]
"AutoStartNPSAgent"=C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe [2009-04-02 102400]
"kdx"=C:\Program Files\Kontiki\KHost.exe [2008-02-27 1032376]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
HP Pavilion Webcam Tray Icon.lnk - C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\HPWebcam.exe
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLS"="avgrsstx.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\vsmon]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======List of files/folders created in the last 1 months======

2010-05-17 19:08:47 ----D---- C:\rsit
2010-05-17 16:32:49 ----D---- C:\MGADiagToolOutput
2010-05-15 13:34:28 ----D---- C:\Program Files\Trend Micro
2010-05-15 12:53:38 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2010-05-13 17:59:26 ----D---- C:\Program Files\Mozilla Firefox
2010-05-13 17:56:28 ----HD---- C:\Windows\msdownld.tmp
2010-05-13 17:56:22 ----D---- C:\Windows\system32\directx
2010-05-13 16:33:27 ----A---- C:\Windows\system32\inetcomm.dll
2010-05-13 10:57:20 ----D---- C:\Windows\BDOSCAN8
2010-05-13 10:54:13 ----A---- C:\Windows\system32\avgrep.txt
2010-05-13 10:50:36 ----D---- C:\ProgramData\Alwil Software
2010-05-13 10:50:36 ----D---- C:\Program Files\Alwil Software
2010-05-13 10:11:28 ----D---- C:\Users\Emily\AppData\Roaming\Malwarebytes
2010-05-13 10:11:20 ----D---- C:\ProgramData\Malwarebytes
2010-04-26 07:24:28 ----A---- C:\Windows\system32\browserchoice.exe
2010-04-25 16:28:42 ----A---- C:\Windows\system32\ntkrnlpa.exe
2010-04-25 16:28:40 ----A---- C:\Windows\system32\ntoskrnl.exe
2010-04-25 16:28:27 ----A---- C:\Windows\system32\vbscript.dll
2010-04-25 16:28:05 ----A---- C:\Windows\system32\iphlpsvc.dll
2010-04-25 16:28:05 ----A---- C:\Windows\system32\IKEEXT.DLL
2010-04-25 16:28:05 ----A---- C:\Windows\system32\FWPUCLNT.DLL
2010-04-25 16:28:05 ----A---- C:\Windows\system32\BFE.DLL
2010-04-25 16:25:00 ----A---- C:\Windows\system32\wintrust.dll
2010-04-25 16:23:17 ----A---- C:\Windows\system32\cabview.dll

======List of files/folders modified in the last 1 months======

2010-05-17 19:09:08 ----D---- C:\ProgramData\Kontiki
2010-05-17 19:09:03 ----D---- C:\Windows\Temp
2010-05-17 19:07:59 ----D---- C:\Windows\System32
2010-05-17 19:07:59 ----D---- C:\Windows\inf
2010-05-17 19:07:59 ----A---- C:\Windows\system32\PerfStringBackup.INI
2010-05-17 19:05:35 ----D---- C:\Windows\Internet Logs
2010-05-17 18:02:47 ----D---- C:\Windows\Prefetch
2010-05-17 18:00:38 ----D---- C:\Users\Emily\AppData\Roaming\skypePM
2010-05-17 17:59:24 ----SHD---- C:\System Volume Information
2010-05-17 17:58:32 ----D---- C:\Windows\system32\Tasks
2010-05-17 16:40:11 ----D---- C:\Windows\Logs
2010-05-15 13:34:29 ----SHD---- C:\Windows\Installer
2010-05-15 13:34:28 ----RD---- C:\Program Files
2010-05-15 13:12:08 ----D---- C:\Windows\system32\drivers
2010-05-15 13:12:08 ----D---- C:\Windows\ShellNew
2010-05-15 13:11:18 ----A---- C:\Windows\ntbtlog.txt
2010-05-14 22:24:51 ----D---- C:\Windows\system32\catroot2
2010-05-13 18:00:00 ----D---- C:\Windows
2010-05-13 16:38:03 ----D---- C:\Windows\winsxs
2010-05-13 16:38:02 ----D---- C:\Program Files\Windows Mail
2010-05-13 10:57:22 ----SD---- C:\Windows\Downloaded Program Files
2010-05-13 10:50:36 ----HD---- C:\ProgramData
2010-05-13 10:49:56 ----D---- C:\Windows\Minidump
2010-05-13 10:37:03 ----D---- C:\Users\Emily\AppData\Roaming\Spotify
2010-05-13 10:27:59 ----D---- C:\Windows\ehome
2010-05-13 10:27:14 ----D---- C:\Windows\Tasks
2010-05-12 17:07:39 ----D---- C:\Windows\system32\wbem
2010-05-12 17:06:48 ----D---- C:\Windows\system32\config
2010-05-12 17:06:33 ----D---- C:\Windows\system32\spool
2010-05-12 17:06:33 ----D---- C:\Windows\system32\Msdtc
2010-05-12 17:06:27 ----D---- C:\Program Files\Common Files\AVSMedia
2010-05-12 17:06:26 ----D---- C:\Program Files\Boris FX, Inc
2010-05-12 17:06:26 ----D---- C:\Program Files\AVS4YOU
2010-05-12 17:06:23 ----D---- C:\Windows\registration
2010-05-12 17:06:16 ----D---- C:\ProgramData\avg8
2010-05-12 08:30:11 ----D---- C:\Windows\system32\catroot
2010-05-06 10:36:38 ----N---- C:\Windows\system32\MpSigStub.exe
2010-04-30 19:51:06 ----A---- C:\Windows\system32\mrt.exe
2010-04-29 20:04:24 ----HD---- C:\$AVG8.VAULT$

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AvgLdx86;AVG Free AVI Loader Driver x86; C:\Windows\System32\Drivers\avgldx86.sys [2009-09-03 335240]
R1 AvgMfx86;AVG Minifilter x86 Resident Driver; C:\Windows\System32\Drivers\avgmfx86.sys [2009-09-03 27784]
R1 AvgTdiX;AVG Free8 Network Redirector; C:\Windows\System32\Drivers\avgtdix.sys [2009-05-21 108552]
R1 eabfiltr;eabfiltr; C:\Windows\system32\DRIVERS\eabfiltr.sys [2005-09-19 7808]
R1 PCLEPCI;PCLEPCI; \??\C:\Windows\system32\drivers\pclepci.sys [2002-03-19 14165]
R1 StarOpen;StarOpen; C:\Windows\system32\drivers\StarOpen.sys [2006-07-24 5632]
R1 Vsdatant;Zone Alarm Firewall Driver; C:\Windows\system32\DRIVERS\vsdatant.sys [2009-02-16 293528]
R2 rismxdp;Ricoh xD-Picture Card Driver; C:\Windows\system32\DRIVERS\rixdptsk.sys [2006-11-14 37376]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-19 14208]
R3 e1express;Intel(R) PRO/1000 PCI Express Network Connection Driver; C:\Windows\system32\DRIVERS\e1e6032.sys [2008-01-19 220672]
R3 FsUsbExDisk;FsUsbExDisk; \??\C:\Windows\system32\FsUsbExDisk.SYS [2009-03-31 36608]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\System32\Drivers\GEARAspiWDM.sys [2009-05-18 26600]
R3 HBtnKey;HBtnKey; C:\Windows\system32\DRIVERS\cpqbttn.sys [2005-09-19 9344]
R3 HdAudAddService;Microsoft UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\CHDART.sys [2007-02-22 159232]
R3 HSF_DPV;HSF_DPV; C:\Windows\system32\DRIVERS\VSTDPV3.SYS [2006-11-02 987648]
R3 HSFHWAZL;HSFHWAZL; C:\Windows\system32\DRIVERS\VSTAZL3.SYS [2006-11-02 200704]
R3 MarvinBus;Pinnacle Marvin Bus; C:\Windows\system32\DRIVERS\MarvinBus.sys [2005-09-23 171520]
R3 NETw3v32;%NIC_Service_DispName_VISTA%; C:\Windows\system32\DRIVERS\NETw3v32.sys [2008-01-19 2225664]
R3 nvlddmkm;nvlddmkm; C:\Windows\system32\DRIVERS\nvlddmkm.sys [2007-02-27 4465184]
R3 rimmptsk;rimmptsk; C:\Windows\system32\DRIVERS\rimmptsk.sys [2005-11-16 28928]
R3 rimsptsk;rimsptsk; C:\Windows\system32\DRIVERS\rimsptsk.sys [2005-12-22 51840]
R3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys [2008-01-19 88576]
R3 SNP2UVC;USB2.0 PC Camera (SNP2UVC); C:\Windows\system32\DRIVERS\snp2uvc.sys [2006-10-24 9587328]
R3 winachsf;winachsf; C:\Windows\system32\DRIVERS\VSTCNXT3.SYS [2006-11-02 654336]
R3 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\DRIVERS\wmiacpi.sys [2008-01-19 11264]
R3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-19 83328]
S3 61883;61883 Unit Device; C:\Windows\system32\DRIVERS\61883.sys [2008-01-19 45696]
S3 ASPI;Advanced SCSI Programming Interface Driver; \??\C:\Windows\System32\DRIVERS\ASPI32.sys [2002-07-17 84832]
S3 Avc;AVC Device; C:\Windows\system32\DRIVERS\avc.sys [2008-01-19 40448]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-19 5632]
S3 eabusb;eabusb; C:\Windows\system32\DRIVERS\eabusb.sys [2005-09-19 5760]
S3 MSDV;Microsoft DV Camera and VCR; C:\Windows\system32\DRIVERS\msdv.sys [2008-01-19 52608]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-19 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-19 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-19 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-19 6016]
S3 pccsmcfd;PCCS Mode Change Filter Driver; C:\Windows\system32\DRIVERS\pccsmcfd.sys [2007-09-17 21632]
S3 ss_bbus;SAMSUNG USB Mobile Device (WDM); C:\Windows\system32\DRIVERS\ss_bbus.sys [2009-03-20 90112]
S3 ss_bmdfl;SAMSUNG USB Mobile Modem (Filter); C:\Windows\system32\DRIVERS\ss_bmdfl.sys [2009-03-20 14976]
S3 ss_bmdm;SAMSUNG USB Mobile Modem; C:\Windows\system32\DRIVERS\ss_bmdm.sys [2009-03-20 121856]
S3 ss_bus;SAMSUNG Mobile USB Device 1.0 driver (WDM); C:\Windows\system32\DRIVERS\ss_bus.sys [2007-05-02 83592]
S3 ss_mdfl;SAMSUNG Mobile USB Modem 1.0 Filter; C:\Windows\system32\DRIVERS\ss_mdfl.sys [2007-05-02 15112]
S3 ss_mdm;SAMSUNG Mobile USB Modem 1.0 Drivers; C:\Windows\system32\DRIVERS\ss_mdm.sys [2007-05-02 109704]
S3 USBAAPL;Apple Mobile USB Driver; C:\Windows\System32\Drivers\usbaapl.sys [2009-08-28 40448]
S3 usbvideo;USB Video Device (WDM); C:\Windows\System32\Drivers\usbvideo.sys [2006-11-02 132352]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2008-01-19 39936]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-06-05 144712]
R2 avg8wd;AVG Free8 WatchDog; C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe [2009-09-03 297752]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-12-12 238888]
R2 FsUsbExService;FsUsbExService; C:\Windows\system32\FsUsbExService.Exe [2009-03-31 233472]
R2 hpqwmiex;hpqwmiex; C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe [2006-05-02 135168]
R2 KService;KService; C:\Program Files\Kontiki\KService.exe [2008-02-27 3072184]
R2 SeaPort;SeaPort; C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe [2009-05-19 240512]
R2 vsmon;TrueVector Internet Monitor; C:\Windows\System32\ZoneLabs\vsmon.exe [2009-02-16 2402184]
R3 AddFiltr;AddFiltr; C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe [2006-06-12 126976]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2009-09-21 545568]
R3 ServiceLayer;ServiceLayer; C:\Program Files\PC Connectivity Solution\ServiceLayer.exe [2008-04-07 430592]
S3 gusvc;Google Updater Service; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-11-20 136120]
S4 ASKService;ASKService; C:\Program Files\AskBarDis\bar\bin\AskService.exe [2008-10-16 464264]

-----------------EOF-----------------


and i'm still unable to use that windows tool.
Cypher
May 17, 2010, 7:02 PM UTC last edited May 17, 2010, 7:09 PM UTC
Hi maddie.
How is you're PC performing now any further problems?

Fix HijackThis entries

Run HijackThis

If using Vista, you must right click (hijackthis.exe) and choose "Run As Administrator".
  • If you are on the Main Menu page... Click "Do a system scan only"
  • If you are on the "scan & fix stuff" page... Press the Scan...button.
  • When the scan finishes...Place a check mark next to the following entries (if they are still present)
  • Note: Only check those items listed below.

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - (no file)

  • After checking these items... CLOSE ALL open windows except HijackThis.
  • Click the Fix Checked ...button...to remove the entries you checked.
  • Choose YES...when prompted to fix the selected items.



Next.

Download and run OTM

Download OTM.exe by Old Timer and save it to your Desktop.
  • Right-click OTM.exe And select " Run as administrator " to run it.
  • Right-click then copy the following code, Do not include the word Code.

    
:Services
    
ASKService
    

    
:Files
    
C:\Program Files\AskBarDis
    

    
:Commands
    
[emptytemp]
    
[start explorer]
    
[Reboot]

    • Return to OTM, right-click then paste the code into the blank box below
    • Next click on the large button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.


NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Next.

Post a New HJT Log
  • Start HijackThis.
  • If you are on the "scan & fix stuff" page... Press the "Main Menu"...button.
  • From the Main Menu... Press the "Do System Scan and Save a Log File"...button.
  • When completed...Notepad will open with the new "hijackthis.log" file contents.
  • Copy/paste the entire (hijackthis.log) file contents in your next reply.



Logs/Information to Post in your Next Reply

  • OTM log.
  • HijackThis log.
  • Please give me an update on your computers performance.
maddie
May 17, 2010, 7:03 PM UTC
my computer is running smoothly as far as i can tell. i'll work on doing those logs now.


OTM LOG

All processes killed
========== SERVICES/DRIVERS ==========
Error: No service named ASKService was found to stop!
Service\Driver key ASKService not found.
========== FILES ==========
File/Folder C:\Program Files\AskBarDis not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Emily
->Temp folder emptied: 37287958 bytes
->Temporary Internet Files folder emptied: 858513196 bytes
->Java cache emptied: 25564125 bytes
->FireFox cache emptied: 3425863 bytes
->Apple Safari cache emptied: 13024728 bytes
->Flash cache emptied: 1609512 bytes

User: Kez
->Temp folder emptied: 2941754 bytes
->Temporary Internet Files folder emptied: 84837311 bytes
->Java cache emptied: 37562594 bytes
->Flash cache emptied: 17363 bytes

User: Martha
->Temp folder emptied: 1616393623 bytes
->Temporary Internet Files folder emptied: 760890503 bytes
->Java cache emptied: 50219435 bytes
->FireFox cache emptied: 33093916 bytes
->Flash cache emptied: 15953149 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1292989243 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 6176072 bytes
RecycleBin emptied: 1962 bytes

Total Files Cleaned = 4,616.00 mb


OTM by OldTimer - Version 3.1.12.0 log created on 05172010_201601





Hijack this log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:30:42, on 17/05/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18444)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cathkidston.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [OTM] "C:\Users\Martha\Desktop\OTM.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2311687932-4109901732-367482734-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Martha')
O4 - HKUS\S-1-5-21-2311687932-4109901732-367482734-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User 'Martha')
O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O13 - Gopher Prefix:
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/mygarmin/m/GarminAxControl.CAB
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/uno1/GAME_UNO1.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 9047 bytes
Cypher
May 17, 2010, 7:41 PM UTC
Hi maddie.
Good work so far.
You're logs look good so far but lets get one more scan to be sure, we need to do a couple of updates to.


Uninstall programs
  • Click on Start.
  • All programs.
  • Accessories.
  • Run.
  • In the open text box copy/paste appwiz.cpl Then click Ok.
  • Uninstall the following

Adobe Reader 8.1.3
Java(TM) 6 Update 14


Next.

Java SE Runtime Environment (JRE).

Please download from HERE
  • Find Java SE Runtime Environment (JRE) 6 Update 20.
  • Click the Download JRE button to the right.
  • Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
  • Click the Continue button.
  • Click on the filename under Windows Offline Installation and save it to your desktop.
  • Close all active windows.
  • Install the program.



Next.

Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
  • Download Adobe Reader 930 from Here



Next.

Disable AVG 8.5

  • Open AVG User Interface.
  • Double-click on the Resident Shield.
  • Un-tick the option Resident Shield active.
  • Save the changes.
  • Note: Don't forget to re-enable it after the below scan.



Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go Here then click on:
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on:
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:

    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

  • Now click on:
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.



Logs/Information to Post in your Next Reply

  • ESET log.
  • Please give me an update on your computers performance.
maddie
May 18, 2010, 1:22 PM UTC
i have uninstalled & installed the programs. but the internet page won't open after i allow ActiveX so i haven't been able to use the scanner.
Cypher
May 18, 2010, 2:56 PM UTC
Try this one be sure to disable you're AV first.


Kaspersky Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go to the Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
  • Click on My Computer under Scan. * This will take a while. Please be patient *.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.


This online tutorial will help explain how to use the aforementioned online scan.
maddie
May 18, 2010, 9:05 PM UTC
hi sorry to be a pain.

i've tried this scanner twice now, but it keeps getting stuck at 31%.