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malware blocks keyboard & mouse

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This thread's last reply is from April 30, 2010, 4:18 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

mjs1138
April 30, 2010, 2:48 PM UTC
A computer in our lab had some “fake anti-virus” malware loaded on to it from a website that a user viewed. The PC was turned off. Now the PC no longer responds to the USB keyboard or mouse – the function keys don’t even respond during POST. Has any one seen or heard of this type of problem? If so what is the remedy?
Gary R Administrator
April 30, 2010, 4:18 PM UTC
A computer in our lab


It seems from your comment that you are asking for help for a business machine ....

May I draw your attention to THIS topic, which you should have read before posting for help.

The section Posting for help for business machines explains why we do not offer help for such computers.

This topic is now closed.

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