AVE.exe keeps returning, cpu 100%, freezing

[CalvinQuest]

Hi melboy,
How my computer is doing:
It has been smooth in service. When I try to shut down, sometimes the shut down display will come but if it's been on for more than 30 minutes the display won't show up, and I have to shut down using ctrl+alt+del.
Also, my anti-virus (Microsoft Security Essentials) says I should update, but when I try it gives me this message:

Does this have anything to do with firewall? I am afraid it may be similar to before when malware prevented me from updating mbam.
The good thing is I was able to update and run mbam.

Here's my mbam:
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

5/14/2010 3:21:56 PM
mbam-log-2010-05-14 (15-21-56).txt

Scan type: Quick scan
Objects scanned: 159525
Time elapsed: 9 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

DDS:
DDS (Ver_10-03-17.01) - NTFSx86
Run by me at 15:27:42.40 on Fri 05/14/2010
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_20

AV: Microsoft Security Essentials *On-access scanning enabled* (Outdated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Creative\Mixer\CTSVolFE.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MoRUN.net\Sticker Lite\sticker.exe
C:\Program Files\Infinite Mind LC\eyeQ\ARLaunch.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32Info.exe
C:\Documents and Settings\me\Desktop\boot stuff\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.cnn.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: ZoneAlarm Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [StickerLite] c:\program files\morun.net\sticker lite\sticker.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXE
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [CTSVolFE.exe] "c:\program files\creative\mixer\CTSVolFE.exe" /r
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\miniey~1.lnk - c:\program files\infinite mind lc\eyeq\ARLaunch.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shoc ... wflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\me\applic~1\mozilla\firefox\profiles\xdvvoe8p.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\TrustCheckerMozillaPlugin.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\program files\real\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\netscape6\nprjplug.dll
FF - plugin: c:\program files\real\netscape6\nprpjplug.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - falsec:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-12-2 149040]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2010-4-20 486280]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2009-10-14 25208]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2009-10-14 476528]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-8-26 1251720]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-9-18 24652]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2005-8-2 32512]
S3 XDva090;XDva090;\??\c:\windows\system32\xdva090.sys --> c:\windows\system32\XDva090.sys [?]
S3 XDva190;XDva190;\??\c:\windows\system32\xdva190.sys --> c:\windows\system32\XDva190.sys [?]
S3 XDva269;XDva269;\??\c:\windows\system32\xdva269.sys --> c:\windows\system32\XDva269.sys [?]
S3 XDva275;XDva275;\??\c:\windows\system32\xdva275.sys --> c:\windows\system32\XDva275.sys [?]
S3 XDva279;XDva279;\??\c:\windows\system32\xdva279.sys --> c:\windows\system32\XDva279.sys [?]
S3 XDva288;XDva288;\??\c:\windows\system32\xdva288.sys --> c:\windows\system32\XDva288.sys [?]

=============== Created Last 30 ================

2010-05-13 18:01:57 73 ----a-w- c:\windows\system32\ssprs.dll
2010-05-13 18:01:57 205 ----a-w- c:\windows\system32\lsprst7.dll
2010-05-13 18:01:57 0 ----a-w- c:\windows\system32\tmpPrst.dll
2010-05-12 20:40:08 0 d-----w- C:\_OTM
2010-05-11 22:46:42 0 d-----w- c:\docume~1\alluse~1\applic~1\AIM
2010-05-11 22:46:30 0 d-----w- c:\program files\AIM7
2010-05-11 22:46:28 0 d-----w- c:\program files\common files\Software Update Utility
2010-05-10 00:30:21 0 d-s---w- C:\ComboFix
2010-05-08 00:38:44 0 d-----w- c:\program files\common files\DivX Shared
2010-05-08 00:36:56 0 d-----w- c:\docume~1\alluse~1\applic~1\DivX
2010-05-07 23:23:26 0 d-----w- c:\program files\Microsoft Security Essentials
2010-05-07 18:08:05 0 d-----w- c:\program files\FLAC
2010-05-07 13:26:46 14 ----a-w- c:\windows\system32\tmpPrst.tgz
2010-05-06 23:22:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-05-06 23:22:10 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-05-02 18:27:28 0 d-----w- c:\program files\common files\xing shared
2010-04-26 22:04:42 353592 ----a-w- c:\windows\system32\DivXControlPanelApplet.cpl
2010-04-26 18:27:35 153344 -c--a-w- c:\windows\system32\dllcache\dmio.sys
2010-04-26 18:27:35 153344 ----a-w- c:\windows\system32\drivers\dmio.sys
2010-04-23 01:56:03 819200 ----a-w- c:\windows\system32\xvidcore.dll
2010-04-23 01:56:03 77824 ----a-w- c:\windows\system32\xvid.ax
2010-04-23 01:56:02 180224 ----a-w- c:\windows\system32\xvidvfw.dll
2010-04-23 01:56:02 0 d-----w- c:\program files\Xvid
2010-04-21 01:03:58 0 d-----w- c:\docume~1\me\applic~1\CheckPoint
2010-04-21 01:03:40 0 d-----w- c:\program files\CheckPoint
2010-04-21 01:03:38 4212 ---ha-w- c:\windows\system32\zllictbl.dat
2010-04-21 01:03:29 1238408 ----a-w- c:\windows\system32\zpeng25.dll
2010-04-21 01:03:28 0 d-----w- c:\windows\system32\ZoneLabs
2010-04-21 01:03:27 422437 ----a-w- c:\windows\system32\vsconfig.xml
2010-04-21 01:03:27 0 d-----w- c:\program files\Zone Labs
2010-04-21 01:02:56 0 d-----w- c:\windows\Internet Logs
2010-04-21 00:41:00 0 d-----w- c:\program files\Trend Micro
2010-04-16 09:10:46 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-04-16 09:10:18 0 d-----w- c:\program files\SUPERAntiSpyware
2010-04-15 01:37:05 0 d-----w- C:\HOPE2
2010-04-15 01:34:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-15 01:34:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-15 01:34:03 0 d-----w- c:\program files\HOPE

==================== Find3M ====================

2010-05-05 17:47:36 98336 ----a-w- c:\docume~1\me\applic~1\GDIPFONTCACHEV1.DAT
2010-04-26 22:58:12 256512 ----a-w- c:\windows\PEV.exe
2010-04-06 19:50:45 23428 ----a-w- c:\windows\system32\emptyregdb.dat
2010-03-08 17:59:18 94208 ----a-w- c:\windows\system32\dpl100.dll
2010-02-23 02:10:33 12872 ----a-w- c:\windows\system32\bootdelete.exe
2010-02-19 19:27:36 720384 ----a-w- c:\windows\system32\DivX.dll
2010-02-19 19:27:16 856064 ----a-w- c:\windows\system32\divx_xx0c.dll
2010-02-19 19:27:16 856064 ----a-w- c:\windows\system32\divx_xx07.dll
2010-02-19 19:27:16 847872 ----a-w- c:\windows\system32\divx_xx0a.dll
2010-02-19 19:27:16 843776 ----a-w- c:\windows\system32\divx_xx16.dll
2010-02-19 19:27:16 839680 ----a-w- c:\windows\system32\divx_xx11.dll
2007-03-09 07:12:32 27648 --sha-w- c:\windows\system32\AVSredirect.dll

============= FINISH: 15:30:06.07 ===============
Thanks melboy

[melboy]

Hi

We'll try this:


Dial-A-Fix

We need to repair some of windows' internal registration settings

1. Please download Dial-A-Fix from Here

• Extract the zip file to your desktop.
• Double click Dial-a-Fix.exe to start the program.
• Under the WU/WUAU section, check the Fix Windows Update: box
• The window should then look like this:
  
  
  
  
• When the window looks like this, press the GO button in the bottom of the window.
• Progress will be shown at the bottom of the window.
• When finished, exit/close Dial-A-Fix

Then see if you can update MSE.

[CalvinQuest]

Hi melboy, thanks for replying.
How long should it normally take? I let it run for about 1 hour, but it was stuck at this step:

If that's normal, I'll try it again and let it run when I go to bed.
Thanks

[melboy]

Hi

It shouldn't take more than a few minutes normally.

At this point your logs look clean. It may be that I have to send to a more general tech forum
for any problems you have with updates. This forum deals solely with malware removal.

Run the batch file below. Also try updating MSE.


Check Services

• Open Notepad by clicking start > Run > Type notepad into the box and click enter
• Notepad will open
• Copy and Paste everything inside the Code box below into Notepad (DO NOT include Code:)
  
  

  Code: Select all

   @echo off
  sc query bits >"%userprofile%\desktop\svc_look.txt" 2>&1
  sc query cryptsvc >>"%userprofile%\desktop\svc_look.txt" 2>&1
  sc query wuauserv >>"%userprofile%\desktop\svc_look.txt" 2>&1
  Notepad.exe "%userprofile%\desktop\svc_look.txt"
  Del %0
   
  

  
  
• Make sure there are NO blank lines before @echo off
• Make sure there IS one blank line at the end of the file.
• Go to File > Save As
• Save File name as look.bat
• Change Save as Type to All Files and save the file to your desktop.
• Close Notepad
• Double-click look.bat on your Desktop
• Notepad will open. Post the contents in your next reply. It can also be found on your desktop, named svc_look.txt

[CalvinQuest]

Ok thank you melboy
Here is the look.bat:

SERVICE_NAME: bits
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: cryptsvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[melboy]

Hi

That looks ok, any luck updating MSE?

[CalvinQuest]

No, it still doesn't update.

[melboy]

Not a malware issue

At this stage your machine looks to be clean of malware, so the continued problems you are experiencing are not likely to be malware related. As this forum specializes in malware removal I think the best and fastest solution for you is to post on a general PC troubleshooting forum.

These sites have a variety of experts, that are better equipped to investigate and resolve these kinds of issues.

Below are some recommended sites.

The Elder Geek on Windows
BleepingComputer.com
WhattheTech

I'm sorry that I could not be of more help to you.

=====================

Your computer was infected with a ROOTKIT. In particular, the TDL3 rootkit, also known as Win32/Alureon. A rootkit is a set of software tools intended for concealing running processes, files or system data from the operating system.

Due to its rootkit functionality, it's impossible to tell what may have been done when the system was compromised.

Therefore it may be prudent to:

1. Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts.
   
2. Change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password)

What are rootkits from Wikipedia

How do I respond to a possible identity theft and how do I prevent it

==========================



Uninstall Combofix
We Need to Remove ComboFix

1. Please go to Start -> Run
2. Enter "ComboFix /uninstall" (without quotes). Note the space between "ComboFix" and "/uninstall", it needs to be there.
   
3. Press OK (Or hit enter).
4. Allow ComboFix to remove itself.

OTM by OldTimer

• Double-click OTM.exe
• Click the CleanUp! button
• Select Yes when the Begin cleanup Process? Prompt appears
• If you are prompted to Reboot during the cleanup, select Yes
• The tool will delete itself once it finishes, if not delete it by yourself

==============================================


This is my general post for when your logs show no more signs of malware:


General Security and Computer Health
Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

• Make sure that you keep your antivirus updated
  New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
  Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  Uninstall Tools for Major Antivirus Products
• Security Updates for Windows, Internet Explorer & Microsoft Office
  Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
  Note: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
• Update Non-Microsoft Programs
  Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.
• Make Internet Explorer More Secure
  Internet Explorer 8 <<< Recommended Version

Recommended Programs

I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

• WinPatrol
  As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
  
• Malwarebytes' Anti-Malware
  As you already have Malwarebytes' Anti-Malware on board I would keep it regularly updated and run regular quick scans with it. (TIP: Cleaning out temp files can reduce scanning times.)
  Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. The Full version includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.
  
• Hosts File
  For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.

Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date.

Also please read this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

[CalvinQuest]

Thank you very much for all your help melboy!
I am glad to be finally clean
Thank you again and please take care.

[melboy]

You're welcome.

[Elrond]

Due to this not being a malware problem anymore this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.