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Unread postby georgegrr » April 11th, 2010, 1:33 pm

I started noticing that something strange has been going on with my computer so I just tried to reinstall Windows XP (Professional) and go from there... I got a message File \i386\ntkrnlmp.exe could not be loaded, the error code is 7 and I was not able to do it.

I searched the internet for answers and there are suppose to be 2 reasons that might be causing that: incorrect BIOS settings (I restored them to defaults and that did not help) or faulty RAM (I checked it with Memtest and I passed it with no problems). I also read that some malware programs can be causing that problem also and thats what the problem is, I think.

I erased ave.exe, assigned .exe to applications so they are working properly but I was never able to reinstall Windows so far. I also tried about 10 (or more programs) and some of them seemed to help somehow: CCleaner, Onecare Windows Live Scanner, ComboFix. I also have GMER if that could help...

I also have an impression that MalwareBytes is the best for that but just like other users I am not able to install it with mbam.exe in the folder. I also tried to install that file with a different name and then copy it to the folder but it was not working either (I got to the point where it strarted downloading updates but it did not get anywhere). I get a message that there is something wrong with the sequence and the other one saying that file mbabswissarmy.sys is missing or something like that (I have both files in Windows/System32/Drivers or something like that).

I was also trying to change settings in bios to disable ADSI in BIOS (Phoenix Bios F.23), but I dont have that option there and install Windows from CD with one already running but I am not able to do that because I get the message that the version that I am trying to install is older that the one that I have. I was trying to uninstall Service Pack 2 but I get a message that I dont have permission to do that and that I need to do it as an administrator (I am an administrator but it is not working).

When I was looking at user accounts I had some strange name there that I did not create so I just erased that. I still have some program in the system that is opening small windows with ads every now and then or connects me to some websites that load ave.exe to my system all over again.

I dont know... This is just too difficult to do. I know that I can format both disks and start from 0 and then check RAM if that would not work but I dont really want to go that way because I need to have access to the internet all the time for a while etc... Do you have any ideas how to get rid of it and fix it just with one computer and without transferring data, formating disks etc. Thanks.
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Re: ave.exe

Unread postby Dakeyras » April 11th, 2010, 3:19 pm

We see you have also posted a request for assistance here:

http://forums.spybot.info/showthread.ph ... post367336

While we appreciate that you very likely posted at multiple forums in order to ensure a response, that only serves to tie up the time of multiple helpers who could be using that time to help someone else who also has problems. Although there are many forums provide assistance, there are not so many helpers; most of us help out at several forums. In addition, the results may not work out so well when you're following different instructions from different helpers. They may suggest different approaches for the same problem, all of which may be good; however, system conflicts may arise if different fixes for the same problem are applied simultaneously.

In the future, for your sake as well as ours, please refrain from requesting help from multiple forums. Choose one, and stick with that one until they've resolved your problem.

This topic is now closed.
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