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Hijacked browser

5 min read

This thread's last reply is from April 11, 2010, 10:11 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Redirecting my google search results and not letting me download tools to remove it.

Here is my log file dump:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 02:40:00 PM, on 03/04/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Razer\Arctosa\razerhid.exe
C:\Program Files\Razer\Lachesis\razerhid.exe
C:\Program Files\Razer\Lachesis\OSD.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\System32\StikyNot.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\Razer\Lachesis\razerofa.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\TeamSpeak 3 Client\ts3client_win32.exe
C:\Users\Aidan\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Aidan\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Aidan\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Aidan\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Aidan\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.flashget.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: IDMIEHlprObj Class - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [Arctosa] "C:\Program Files\Razer\Arctosa\razerhid.exe"
O4 - HKLM\..\Run: [Lachesis] C:\Program Files\Razer\Lachesis\razerhid.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "C:\Users\Aidan\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://software.kuaiche.com
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.10.115.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{312A11B9-3F9A-4DDF-A6A4-B5AF3C2D72CB}: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS1\Services\Tcpip\..\{312A11B9-3F9A-4DDF-A6A4-B5AF3C2D72CB}: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS2\Services\Tcpip\..\{312A11B9-3F9A-4DDF-A6A4-B5AF3C2D72CB}: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.118,93.188.161.92
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 7956 bytes
[3days:3qsrypvj][/3days:3qsrypvj]
Hi Musicacbx,
Sorry for the delay in answering your request.
We have had more logs than we could handle in a timely manner.
If you still need help and are not receiving it elsewhere, please proceed as follows:
-----------------------------------------------------------
There are some Issues with infections in relation to PunkBuster:
Your computer has installed gaming tools. Some of these, like Punkbuster, use spyware techniques to engage in the anti-piracy battle.
In the process, they take control of much of your PC, and they actually meet the definition of spyware/malware.
They are sometimes designed to prevent orderly removal or modification, and they have only limited respect for retaining the overall security and integrity of your machine.
It is not a certainty that your computer can be cleaned without breaking or removing some of these programs, and this could result in not being able to play the associated games, or corruption of your system.
Since we are dedicated to causing No Harm, we won't normally work on machines with this type of program installed without explicit permission from the owner.
If you want to continue using the machine in this way, you should consider using imaging software like Norton Ghost or Acronis TrueImage, or Terabyte Image, which can put your entire C: drive back into an earlier state whenever the infections or malfunctions get too severe.

If you really want to clean this machine, I will help, but if you so choose, understand there is NO assurance you will be able to do games afterwards.
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.flashget.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O15 - Trusted Zone: http://software.kuaiche.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{312A11B9-3F9A-4DDF-A6A4-B5AF3C2D72CB}: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS1\Services\Tcpip\..\{312A11B9-3F9A-4DDF-A6A4-B5AF3C2D72CB}: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CS2\Services\Tcpip\..\{312A11B9-3F9A-4DDF-A6A4-B5AF3C2D72CB}: NameServer = 93.188.163.118,93.188.161.92
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.118,93.188.161.92

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
-----------------------------------------------------------
Go to Start, My Computer or Start, Computer. Right click the mouse on an open space and choose Properties.
Tell me what it reports about your version of Windows. Is it Windows Server 2003? Windows 7? Does it report 64 bits?
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.

So we are looking for the answers to my question about the system, and the Installed programs list.
askey127
a lack of response,