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Unread postby priles17 » March 24th, 2010, 11:17 am

HI, I have a dell inspiron 1721 laptop and have been having so much trouble with it lately. It is so bad that I can't even log onto my computer normally anymore. I can only use it when in safe mode. When I try to start it up normally, either the feared Blue Screen of Death comes up and it keeps restarting. If I don't get the blue screen of death, and it actually starts up normally, then Desktop Defender 2010 pops up which I know is a malware infection. I am desperate at this point and I don't have enough money to take it into a computer place and get it fixed. This has made my life more difficult then needed as a student, where I am now spending more time at the library using computers rather than just being able to use my own. I don't know if this will help at all, but these problems started occurring shortly after I installed a WD smartware external hard drive. If anyone has any information on how I can fix these problems I would greatly appreciate it. I would just like to be able to use my computer normally and all of the programs that are on it again. One final note, since I can only run in safe mode, I have tried to install many suggested programs unsuccessfully because the Windows installer will not work in safe mode. PLEASE PLEASE PLEASE respond to this if you think you might know what I can do to fix my computer
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Unread postby NonSuch » March 25th, 2010, 5:01 pm

We understand that you are having difficulty running certain programs, likely including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to accomplish that after following the below instructions.

Note that you will likely have to download the file via another computer. If that is the case, do not use a USB thumb drive to transfer the file as the USB thumb drive would most likely become infected. Instead, download the file and burn it to a CD:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two,Three or Four

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are still unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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