Help needed desperately

The computer that my kids use is really messed up. It obviously has some terrible malware on it, but I don’t know what it is or how to get it off. I read the instructions that say that I need to start by posting a log from Hijackthis, but their computer is so bad that I can’t download the Hijackthis program to run it. None of the icons on the desktop work and the hard drive shows that it’s full even though we tried deleting files off of it to make space.

Any help you can offer would be greatly appreciated.

Thanks,
Terri

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

This computer sounds like it is probably very heavily infected; therefore, even using the above instructions, you may not be able to use any of the required tools, including HijackThis. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain you rename HijackThis: >Guideline for posting your HijackThis log<