Help with malware removal - services & controller app error

Description - I'm trying to help a colleague who has given me his laptop and nearly every time it starts up it displays a Services and controller app data execution error. The laptop will run for a while if you ignore this message but eventually locks up and becomes unresponsive. Norton was installed and a full scan displayed a number of infected items but he has deleted the logs to see what they were. It appears the laptop is impacted by malware and I am looking for help in recovering it.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:06:18, on 15/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe
O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
O4 - HKLM\..\Run: [MagicKeyboard] C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe
O4 - HKLM\..\Run: [SUPBackGround] C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: ICON2 USB Connect.lnk = C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - https://www-secure.symantec.com/techsup ... gctlsr.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: McAfee Application Installer Cleanup (0159411252353298) (0159411252353298mcinstcleanup) - Unknown owner - C:\DOCUME~1\RACHEL\LOCALS~1\Temp\015941~1.EXE (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: GtFlashSwitch - OptionNV - C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: SNM WLAN Service - Unknown owner - C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe

--
End of file - 6892 bytes

uninstall_list.txt

Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Adobe Shockwave Player
Atheros WLAN Client
Easy Display Manager
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
ICON2 USB Connect
imagine digital freedom - Samsung
Intel(R) Graphics Media Accelerator Driver
J2SE Runtime Environment 5.0
Magic Keyboard
Malwarebytes' Anti-Malware
Marvell Miniport Driver
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Silverlight
Mozilla Firefox (3.5.7)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Namuga 1.3M Webcam
Norton 360
Play Camera
Realtek High Definition Audio Driver
Samsung Battery Manager
Samsung EDS
Samsung Magic Doctor
Samsung Network Manager 2.0
Samsung Recovery Solution III
Samsung Update Plus
Samsung Update Plus
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Synaptics Pointing Device Driver
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
User Guide
WIDCOMM Bluetooth Software
Windows Internet Explorer 7

Hello and welcome to Malware Removal.

My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

• If you don't know or understand something please don't hesitate to ask
• Please DO NOT run any other tools or scans whilst I am helping you.
• It is important that you reply to this thread. Do not start a new topic.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• Absence of symptoms does not mean that everything is clear.

1 - download and run RSIT

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt<- (will be maximized) and info.txt<- (will be minimized)

2 - Status Check
Please reply with

1.the logs from RSIT (log.txt ,info.txt)

Thanks peku006

Thanks very much for your response. I will install the software and provide the logs before 7pm UK time today as I do not have the laptop with me at work. Look forward to working with you.

RSIT installed to desktop and run.

Output files follow:

log.txt
Logfile of random's system information tool 1.06 (written by random/random)
Run by [removed] at 2010-01-20 17:12:53
Microsoft Windows XP Home Edition Service Pack 3
System drive C: has 64 GB (88%) free of 73 GB
Total RAM: 1014 MB (49% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:13:39, on 20/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\RACHEL\Desktop\RSIT.exe
C:\Program Files\trend micro\RACHEL.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe
O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
O4 - HKLM\..\Run: [MagicKeyboard] C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe
O4 - HKLM\..\Run: [SUPBackGround] C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: ICON2 USB Connect.lnk = C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - https://www-secure.symantec.com/techsup ... gctlsr.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: McAfee Application Installer Cleanup (0159411252353298) (0159411252353298mcinstcleanup) - Unknown owner - C:\DOCUME~1\RACHEL\LOCALS~1\Temp\015941~1.EXE (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: GtFlashSwitch - OptionNV - C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: SNM WLAN Service - Unknown owner - C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe

--
End of file - 7344 bytes

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-23 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
Symantec NCO BHO - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll [2009-08-22 378736]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
Symantec Intrusion Prevention - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL [2009-08-22 107896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AA58ED58-01DD-4d91-8333-CF10577473F7}]
Google Toolbar Helper - c:\program files\google\googletoolbar1.dll [2009-01-12 2403392]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
Google Toolbar Notifier BHO - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll [2010-01-17 764912]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2010-01-17 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]
JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2010-01-17 79648]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{2318C2B1-4965-11d4-9B18-009027A5CD4F} - &Google - c:\program files\google\googletoolbar1.dll [2009-01-12 2403392]
{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - Norton Toolbar - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll [2009-08-22 378736]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"=C:\Program Files\Common Files\Java\Java Update\jusched.exe [2010-01-11 246504]
"RTHDCPL"=C:\WINDOWS\RTHDCPL.EXE [2008-08-26 16851456]
"Alcmtr"=C:\WINDOWS\ALCMTR.EXE [2008-06-19 57344]
""= []
"EDS"=C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe [2007-12-21 659456]
"IgfxTray"=C:\WINDOWS\system32\igfxtray.exe [2008-02-28 141848]
"HotKeysCmds"=C:\WINDOWS\system32\hkcmd.exe [2008-02-28 166424]
"Persistence"=C:\WINDOWS\system32\igfxpers.exe [2008-02-28 137752]
"SynTPEnh"=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2008-08-28 1044480]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-01-12 39792]
"DMHotKey"=C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe [2006-12-27 466944]
"BatteryManager"=C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe [2008-10-20 2768896]
"MagicKeyboard"=C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe [2006-05-15 151552]
"SUPBackGround"=C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe [2008-10-27 298664]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-14 15360]
"MSMSGS"=C:\Program Files\Messenger\msmsgs.exe [2008-04-14 1695232]
"swg"=C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [2009-03-24 68856]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Bluetooth.lnk - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
ICON2 USB Connect.lnk - C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\WINDOWS\system32\igfxdev.dll [2008-02-15 208896]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\SymEFA.sys]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"HonorAutoRunSetting"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"="C:\Program Files\Internet Explorer\IEXPLORE.EXE:*:Enabled:Internet Explorer"
"C:\WINDOWS\system32\dpvsetup.exe"="C:\WINDOWS\system32\dpvsetup.exe:*:Enabled:Microsoft DirectPlay Voice Test"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{793e29a0-0151-11df-b65e-001377970d17}]
shell\AutoRun\command - E:\PopCDRun.exe


======List of files/folders created in the last 1 months======

2010-01-20 17:12:53 ----D---- C:\rsit
2010-01-17 14:37:09 ----SHD---- C:\Config.Msi
2010-01-17 14:06:03 ----D---- C:\Program Files\NOS
2010-01-17 14:06:03 ----D---- C:\Documents and Settings\All Users\Application Data\NOS
2010-01-17 13:50:38 ----D---- C:\Documents and Settings\All Users\Application Data\Sun
2010-01-17 13:49:58 ----A---- C:\WINDOWS\system32\javaws.exe
2010-01-17 13:49:58 ----A---- C:\WINDOWS\system32\javaw.exe
2010-01-17 13:49:58 ----A---- C:\WINDOWS\system32\java.exe
2010-01-17 13:49:58 ----A---- C:\WINDOWS\system32\deploytk.dll
2010-01-17 13:12:01 ----D---- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2010-01-17 13:11:38 ----D---- C:\Program Files\SUPERAntiSpyware
2010-01-17 13:11:38 ----D---- C:\Documents and Settings\RACHEL\Application Data\SUPERAntiSpyware.com
2010-01-17 12:08:24 ----D---- C:\WINDOWS\_swf_imagine digital freedom_work
2010-01-15 10:05:50 ----D---- C:\Program Files\Trend Micro
2010-01-14 21:17:10 ----HDC---- C:\WINDOWS\$NtUninstallKB955759$
2010-01-14 21:16:57 ----HDC---- C:\WINDOWS\$NtUninstallKB972270$
2010-01-14 21:14:37 ----D---- C:\Documents and Settings\RACHEL\Application Data\Malwarebytes
2010-01-14 21:14:28 ----D---- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2010-01-14 21:13:11 ----D---- C:\Documents and Settings\RACHEL\Application Data\Mozilla
2010-01-14 21:13:02 ----D---- C:\Program Files\Mozilla Firefox
2009-12-24 15:32:19 ----HDC---- C:\WINDOWS\$NtUninstallKB970430$
2009-12-24 15:23:59 ----HDC---- C:\WINDOWS\$NtUninstallKB974318$
2009-12-24 15:23:33 ----HDC---- C:\WINDOWS\$NtUninstallKB973904$
2009-12-22 12:49:39 ----HDC---- C:\WINDOWS\$NtUninstallKB974392$
2009-12-22 12:49:24 ----HDC---- C:\WINDOWS\$NtUninstallKB971737$
2009-12-22 10:55:46 ----HDC---- C:\WINDOWS\$NtUninstallKB976098-v2$
2009-12-22 10:55:37 ----HDC---- C:\WINDOWS\$NtUninstallKB973687$

======List of files/folders modified in the last 1 months======

2010-01-20 17:13:02 ----D---- C:\WINDOWS\Temp
2010-01-20 17:12:42 ----D---- C:\WINDOWS\Prefetch
2010-01-17 15:00:31 ----A---- C:\WINDOWS\SchedLgU.Txt
2010-01-17 14:37:13 ----SHD---- C:\WINDOWS\Installer
2010-01-17 14:36:10 ----RD---- C:\Program Files
2010-01-17 13:54:08 ----D---- C:\WINDOWS
2010-01-17 13:51:44 ----D---- C:\WINDOWS\system32\CatRoot2
2010-01-17 13:50:36 ----D---- C:\Program Files\Common Files\Java
2010-01-17 13:49:58 ----D---- C:\WINDOWS\system32
2010-01-17 13:49:28 ----D---- C:\Program Files\Java
2010-01-17 13:38:12 ----D---- C:\WINDOWS\system32\drivers
2010-01-17 13:11:14 ----D---- C:\Program Files\Common Files
2010-01-17 13:06:00 ----D---- C:\WINDOWS\Debug
2010-01-17 13:05:58 ----D---- C:\WINDOWS\Minidump
2010-01-17 12:54:08 ----RSHDC---- C:\WINDOWS\system32\dllcache
2010-01-14 21:59:49 ----D---- C:\WINDOWS\AppPatch
2010-01-14 21:17:14 ----HD---- C:\WINDOWS\inf
2010-01-14 21:17:08 ----HD---- C:\WINDOWS\$hf_mig$
2010-01-07 15:47:42 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI
2010-01-05 00:17:46 ----A---- C:\WINDOWS\system32\MRT.exe
2009-12-24 15:23:05 ----D---- C:\WINDOWS\system32\CatRoot
2009-12-24 15:22:41 ----D---- C:\WINDOWS\system32\en-US
2009-12-22 12:50:18 ----D---- C:\Program Files\Internet Explorer
2009-12-22 12:48:56 ----A---- C:\WINDOWS\system32\MRT.INI
2009-12-22 10:55:07 ----D---- C:\WINDOWS\WinSxS

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 BHDrvx86;Symantec Heuristics Driver; C:\WINDOWS\System32\Drivers\N360\0305020.00B\BHDrvx86.sys [2009-08-22 259632]
R1 ccHP;Symantec Hash Provider; C:\WINDOWS\System32\Drivers\N360\0305020.00B\ccHPx86.sys [2009-08-22 482432]
R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys []
R1 IDSxpx86;IDSxpx86; \??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100112.001\IDSxpx86.sys []
R1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2008-04-14 36352]
R1 SRTSP;Symantec Real Time Storage Protection; C:\WINDOWS\System32\Drivers\N360\0305020.00B\SRTSP.SYS [2009-08-22 308272]
R1 SRTSPX;Symantec Real Time Storage Protection (PEL); C:\WINDOWS\system32\drivers\N360\0305020.00B\SRTSPX.SYS [2009-08-22 43696]
R1 SYMTDI;Symantec Network Dispatch Driver; C:\WINDOWS\System32\Drivers\N360\0305020.00B\SYMTDI.SYS [2009-08-22 217136]
R2 DOSMEMIO;MEMIO; \??\C:\WINDOWS\system32\MEMIO.SYS []
R3 AR5416;Atheros AR5008 Wireless Network Adapter Service; C:\WINDOWS\system32\DRIVERS\athw.sys [2008-10-08 1334432]
R3 BTKRNL;Bluetooth Bus Enumerator; C:\WINDOWS\system32\DRIVERS\btkrnl.sys [2007-03-31 876384]
R3 BTWUSB;WIDCOMM USB Bluetooth Driver; C:\WINDOWS\System32\Drivers\btwusb.sys [2007-03-23 67960]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\WINDOWS\system32\DRIVERS\CmBatt.sys [2008-04-14 13952]
R3 DNSeFilter;DNSeFilter; C:\WINDOWS\system32\drivers\SamsungEDS.sys [2008-01-15 30208]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys []
R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-14 144384]
R3 ialm;ialm; C:\WINDOWS\system32\DRIVERS\igxpmp32.sys [2008-02-15 5854752]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\WINDOWS\system32\drivers\RtkHDAud.sys [2008-08-26 4753920]
R3 NAVENG;NAVENG; \??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100115.050\NAVENG.SYS []
R3 NAVEX15;NAVEX15; \??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100115.050\NAVEX15.SYS []
R3 SymEvent;SymEvent; \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS []
R3 SYMFW;Symantec Network Filter Driver; C:\WINDOWS\System32\Drivers\N360\0305020.00B\SYMFW.SYS [2009-08-22 89904]
R3 SYMIDS;Symantec Network Filter Driver; C:\WINDOWS\System32\Drivers\N360\0305020.00B\SYMIDS.SYS [2009-08-22 33072]
R3 SymIMMP;SymIMMP; C:\WINDOWS\system32\DRIVERS\SymIM.sys [2009-08-22 36400]
R3 SYMNDIS;Symantec Network Filter Driver; C:\WINDOWS\System32\Drivers\N360\0305020.00B\SYMNDIS.SYS [2009-08-22 36400]
R3 SynTP;Synaptics TouchPad Driver; C:\WINDOWS\system32\DRIVERS\SynTP.sys [2008-08-28 224736]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-14 30208]
R3 usbhub;Microsoft USB Standard Hub Driver; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-14 59520]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2008-04-14 20608]
R3 VMC326;Vimicro Camera Service VMC326; C:\WINDOWS\System32\Drivers\VMC326.sys [2008-09-23 238464]
R3 yukonwxp;NDIS5.1 Miniport Driver for Marvell Yukon Ethernet Controller; C:\WINDOWS\system32\DRIVERS\yk51x86.sys [2008-06-27 289024]
S3 CCDECODE;Closed Caption Decoder; C:\WINDOWS\system32\DRIVERS\CCDECODE.sys [2008-04-14 17024]
S3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys [2009-09-10 26600]
S3 GTMNDISIRPXP;GT M 3G+ IRP NDIS; C:\WINDOWS\system32\DRIVERS\Gtm51Irp.sys [2007-04-14 122496]
S3 GTPTSER;GT PT SER; C:\WINDOWS\system32\DRIVERS\gtptser.sys [2007-04-14 8064]
S3 GTUQBUS;GT UQ BUS; C:\WINDOWS\system32\DRIVERS\gtuqbus.sys [2007-04-14 37120]
S3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-14 10368]
S3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2001-08-17 12160]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\WINDOWS\system32\drivers\MSTEE.sys [2008-04-14 5504]
S3 NABTSFEC;NABTS/FEC VBI Codec; C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys [2008-04-14 85248]
S3 NdisIP;Microsoft TV/Video Connection; C:\WINDOWS\system32\DRIVERS\NdisIP.sys [2008-04-14 10880]
S3 SLIP;BDA Slip De-Framer; C:\WINDOWS\system32\DRIVERS\SLIP.sys [2008-04-14 11136]
S3 streamip;BDA IPSink; C:\WINDOWS\system32\DRIVERS\StreamIP.sys [2008-04-14 15232]
S3 SymIM;Symantec Network Security Intermediate Filter Service; C:\WINDOWS\system32\DRIVERS\SymIM.sys [2009-08-22 36400]
S3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-14 32128]
S3 usbstor;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-14 26368]
S3 usbvideo;USB Video Device (WDM); C:\WINDOWS\System32\Drivers\usbvideo.sys [2008-04-14 121984]
S3 WSTCODEC;World Standard Teletext Codec; C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS [2008-04-14 19200]
S4 IntelIde;IntelIde; C:\WINDOWS\system32\drivers\IntelIde.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 btwdins;Bluetooth Service; C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe [2007-04-01 273256]
R2 GtFlashSwitch;GtFlashSwitch; C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe [2007-02-09 176128]
R2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2010-01-17 153376]
R2 N360;Norton 360; C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe [2009-08-22 117640]
R2 SNM WLAN Service;SNM WLAN Service; C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe [2006-10-30 36864]
S2 0159411252353298mcinstcleanup;McAfee Application Installer Cleanup (0159411252353298); C:\DOCUME~1\RACHEL\LOCALS~1\Temp\015941~1.EXE C:\PROGRA~1\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service []
S3 getPlusHelper;getPlus(R) Helper; C:\WINDOWS\System32\svchost.exe [2008-04-14 14336]
S3 gusvc;Google Updater Service; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-01-12 138168]

-----------------EOF-----------------

info.txt

info.txt logfile of random's system information tool 1.06 2010-01-20 17:13:47

======Uninstall list======

-->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Download Manager-->"C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\NOS\bin\getPlus_Helper.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1
Adobe Flash Player 10 Plugin-->C:\WINDOWS\system32\Macromed\Flash\uninstall_plugin.exe
Adobe Flash Player ActiveX-->C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 8.1.2-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81200000003}
Adobe Shockwave Player-->C:\WINDOWS\system32\Adobe\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Adobe\SHOCKW~1\Install.log
Atheros WLAN Client-->"C:\Program Files\InstallShield Installation Information\{F4F41D14-E0DD-4FB4-AA09-A14225C769BD}\setup.exe" -runfromtemp -l0x0009 -removeonly
Easy Display Manager-->"C:\Program Files\InstallShield Installation Information\{17283B95-21A8-4996-97DA-547A48DB266F}\setup.exe" -runfromtemp -l0x0009 -removeonly
Google Toolbar for Internet Explorer-->MsiExec.exe /I{DBEA1034-5882-4A88-8033-81C4EF0CFA29}
Google Toolbar for Internet Explorer-->regsvr32 /u /s "c:\program files\google\googletoolbar1.dll"
HijackThis 2.0.2-->"C:\Program Files\trend micro\HijackThis.exe" /uninstall
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB970653-v3)-->"C:\WINDOWS\$NtUninstallKB970653-v3$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB976098-v2)-->"C:\WINDOWS\$NtUninstallKB976098-v2$\spuninst\spuninst.exe"
ICON2 USB Connect-->MsiExec.exe /X{B821EDEF-442F-4D65-8A47-BC6F7B1BD258}
imagine digital freedom - Samsung-->MsiExec.exe /X{8E106A57-A17E-431D-B48F-175E42EB9F74}
Intel(R) Graphics Media Accelerator Driver-->C:\WINDOWS\system32\igxpun.exe -uninstall
J2SE Runtime Environment 5.0-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150000}
Java(TM) 6 Update 18-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216018FF}
Magic Keyboard-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BD723E53-A42C-4702-AA04-1D74A0311590}\Setup.exe" -l0x9 Remove
Marvell Miniport Driver-->C:\Program Files\Marvell\Miniport Driver\Uninst.exe
Microsoft Internationalized Domain Names Mitigation APIs-->"C:\WINDOWS\$NtServicePackUninstallIDNMitigationAPIs$\spuninst\spuninst.exe"
Microsoft National Language Support Downlevel APIs-->"C:\WINDOWS\$NtServicePackUninstallNLSDownlevelMapping$\spuninst\spuninst.exe"
Microsoft Silverlight-->MsiExec.exe /X{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Mozilla Firefox (3.5.7)-->C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
MSXML 4.0 SP2 (KB973688)-->MsiExec.exe /I{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}
MSXML 4.0 SP2 Parser and SDK-->MsiExec.exe /I{716E0306-8318-4364-8B8F-0CC4E9376BAC}
Namuga 1.3M Webcam-->C:\Program Files\InstallShield Installation Information\{71A51B59-E7D3-11DB-A386-005056C00008}\setup.exe -runfromtemp -l0x0009 -removeonly
Norton 360-->C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360\562C4DD5\3.5.2.11\InstStub.exe /X
Play Camera-->C:\Program Files\InstallShield Installation Information\{7B46F9CF-CF60-492E-816E-95EB1A9D1BB4}\setup.exe -runfromtemp -l0x0409
Realtek High Definition Audio Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}\setup.exe" -l0x9 -removeonly
Samsung Battery Manager-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6F730513-8688-4C3C-90A3-6B9792CE2EF3}\Setup.exe" -l0x9 Remove
Samsung EDS-->MsiExec.exe /X{ABB14904-A11B-4F42-996C-80FD608A0F17}
Samsung Magic Doctor-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{32D6A58F-9659-446C-BBFC-E6F2B41F24DC}\Setup.exe" -l0x9 Remove
Samsung Network Manager 2.0-->C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\10\INTEL3~1\IDriver.exe /M{DEA48EFD-22C1-4CD6-B887-EB2E6B2E4735} /l1033
Samsung Recovery Solution III-->"C:\Program Files\InstallShield Installation Information\{145DE957-0679-4A2A-BB5C-1D3E9808FAB2}\setup.exe" -runfromtemp -l0x0009 -removeonly
Samsung Update Plus-->"C:\Program Files\InstallShield Installation Information\{A5F483F0-2D79-4FCA-AE09-D0D96E23EBF7}\setup.exe" -runfromtemp -l0x0409 -removeonly
Samsung Update Plus-->MsiExec.exe /X{A5F483F0-2D79-4FCA-AE09-D0D96E23EBF7}
Security Update for Windows Internet Explorer 7 (KB938127-v2)-->"C:\WINDOWS\ie7updates\KB938127-v2-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB956390)-->"C:\WINDOWS\ie7updates\KB956390-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB958215)-->"C:\WINDOWS\ie7updates\KB958215-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB960714)-->"C:\WINDOWS\ie7updates\KB960714-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB961260)-->"C:\WINDOWS\ie7updates\KB961260-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB963027)-->"C:\WINDOWS\ie7updates\KB963027-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB969897)-->"C:\WINDOWS\ie7updates\KB969897-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB972260)-->"C:\WINDOWS\ie7updates\KB972260-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB974455)-->"C:\WINDOWS\ie7updates\KB974455-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB976325)-->"C:\WINDOWS\ie7updates\KB976325-IE7\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB954155)-->"C:\WINDOWS\$NtUninstallKB954155_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB968816)-->"C:\WINDOWS\$NtUninstallKB968816_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB973540)-->"C:\WINDOWS\$NtUninstallKB973540_WM9$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923561)-->"C:\WINDOWS\$NtUninstallKB923561$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464)-->"C:\WINDOWS\$NtUninstallKB938464$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951698)-->"C:\WINDOWS\$NtUninstallKB951698$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952004)-->"C:\WINDOWS\$NtUninstallKB952004$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954211)-->"C:\WINDOWS\$NtUninstallKB954211$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954459)-->"C:\WINDOWS\$NtUninstallKB954459$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954600)-->"C:\WINDOWS\$NtUninstallKB954600$\spuninst\spuninst.exe"
Security Update for Windows XP (KB955069)-->"C:\WINDOWS\$NtUninstallKB955069$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956391)-->"C:\WINDOWS\$NtUninstallKB956391$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956572)-->"C:\WINDOWS\$NtUninstallKB956572$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956744)-->"C:\WINDOWS\$NtUninstallKB956744$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956802)-->"C:\WINDOWS\$NtUninstallKB956802$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956803)-->"C:\WINDOWS\$NtUninstallKB956803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956841)-->"C:\WINDOWS\$NtUninstallKB956841$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956844)-->"C:\WINDOWS\$NtUninstallKB956844$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957095)-->"C:\WINDOWS\$NtUninstallKB957095$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957097)-->"C:\WINDOWS\$NtUninstallKB957097$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958215)-->"C:\WINDOWS\$NtUninstallKB958215$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958644)-->"C:\WINDOWS\$NtUninstallKB958644$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958687)-->"C:\WINDOWS\$NtUninstallKB958687$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958690)-->"C:\WINDOWS\$NtUninstallKB958690$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958869)-->"C:\WINDOWS\$NtUninstallKB958869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB959426)-->"C:\WINDOWS\$NtUninstallKB959426$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960225)-->"C:\WINDOWS\$NtUninstallKB960225$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960714)-->"C:\WINDOWS\$NtUninstallKB960714$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960715)-->"C:\WINDOWS\$NtUninstallKB960715$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960803)-->"C:\WINDOWS\$NtUninstallKB960803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960859)-->"C:\WINDOWS\$NtUninstallKB960859$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961371)-->"C:\WINDOWS\$NtUninstallKB961371$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961373)-->"C:\WINDOWS\$NtUninstallKB961373$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961501)-->"C:\WINDOWS\$NtUninstallKB961501$\spuninst\spuninst.exe"
Security Update for Windows XP (KB968537)-->"C:\WINDOWS\$NtUninstallKB968537$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969059)-->"C:\WINDOWS\$NtUninstallKB969059$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969898)-->"C:\WINDOWS\$NtUninstallKB969898$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969947)-->"C:\WINDOWS\$NtUninstallKB969947$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970238)-->"C:\WINDOWS\$NtUninstallKB970238$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970430)-->"C:\WINDOWS\$NtUninstallKB970430$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971486)-->"C:\WINDOWS\$NtUninstallKB971486$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971557)-->"C:\WINDOWS\$NtUninstallKB971557$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971633)-->"C:\WINDOWS\$NtUninstallKB971633$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971657)-->"C:\WINDOWS\$NtUninstallKB971657$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971961)-->"C:\WINDOWS\$NtUninstallKB971961$\spuninst\spuninst.exe"
Security Update for Windows XP (KB972270)-->"C:\WINDOWS\$NtUninstallKB972270$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973346)-->"C:\WINDOWS\$NtUninstallKB973346$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973354)-->"C:\WINDOWS\$NtUninstallKB973354$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973507)-->"C:\WINDOWS\$NtUninstallKB973507$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973525)-->"C:\WINDOWS\$NtUninstallKB973525$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973869)-->"C:\WINDOWS\$NtUninstallKB973869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973904)-->"C:\WINDOWS\$NtUninstallKB973904$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974112)-->"C:\WINDOWS\$NtUninstallKB974112$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974318)-->"C:\WINDOWS\$NtUninstallKB974318$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974571)-->"C:\WINDOWS\$NtUninstallKB974571$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975025)-->"C:\WINDOWS\$NtUninstallKB975025$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975467)-->"C:\WINDOWS\$NtUninstallKB975467$\spuninst\spuninst.exe"
Synaptics Pointing Device Driver-->rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
Update for Windows Internet Explorer 7 (KB976749)-->"C:\WINDOWS\ie7updates\KB976749-IE7\spuninst\spuninst.exe"
Update for Windows XP (KB898461)-->"C:\WINDOWS\$NtUninstallKB898461$\spuninst\spuninst.exe"
Update for Windows XP (KB951978)-->"C:\WINDOWS\$NtUninstallKB951978$\spuninst\spuninst.exe"
Update for Windows XP (KB955759)-->"C:\WINDOWS\$NtUninstallKB955759$\spuninst\spuninst.exe"
Update for Windows XP (KB955839)-->"C:\WINDOWS\$NtUninstallKB955839$\spuninst\spuninst.exe"
Update for Windows XP (KB967715)-->"C:\WINDOWS\$NtUninstallKB967715$\spuninst\spuninst.exe"
Update for Windows XP (KB968389)-->"C:\WINDOWS\$NtUninstallKB968389$\spuninst\spuninst.exe"
Update for Windows XP (KB973687)-->"C:\WINDOWS\$NtUninstallKB973687$\spuninst\spuninst.exe"
Update for Windows XP (KB973815)-->"C:\WINDOWS\$NtUninstallKB973815$\spuninst\spuninst.exe"
User Guide-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BAE68339-B0F6-4D33-9554-5A3DB2DFF5DA}\setup.exe" -l0x9 Remove
WIDCOMM Bluetooth Software-->MsiExec.exe /X{84814E6B-2581-46EC-926A-823BD1C670F6}
Windows Internet Explorer 7-->"C:\WINDOWS\ie7\spuninst\spuninst.exe"

======Security center information======

AV: Norton 360
FW: Norton 360

======System event log======

Computer Name: RACHEL
Event Code: 1003
Message: Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 002163AAC6E0. The following
error occurred:
The operation was canceled by the user.
.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Record Number: 2087
Source Name: Dhcp
Time Written: 20091028161246.000000+000
Event Type: warning
User:

Computer Name: RACHEL
Event Code: 10010
Message: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.

Record Number: 2084
Source Name: DCOM
Time Written: 20091028155915.000000+000
Event Type: error
User: NT AUTHORITY\SYSTEM

Computer Name: RACHEL
Event Code: 34
Message: The time service has detected that the system time needs to be
changed by -85778 seconds. The time service will not change the system
time by more than -54000 seconds. Verify that your time and time zone
are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.0.3:123->207.46.232.182:123) is working properly.

Record Number: 2080
Source Name: W32Time
Time Written: 20091028155104.000000+000
Event Type: error
User:

Computer Name: RACHEL
Event Code: 1003
Message: Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 002163AAC6E0. The following
error occurred:
The operation was canceled by the user.
.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Record Number: 2069
Source Name: Dhcp
Time Written: 20091028155045.000000+000
Event Type: warning
User:

Computer Name: RACHEL
Event Code: 1003
Message: Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 002163AAC6E0. The following
error occurred:
The operation was canceled by the user.
.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Record Number: 2064
Source Name: Dhcp
Time Written: 20091028155043.000000+000
Event Type: warning
User:

=====Application event log=====

Computer Name: RACHEL
Event Code: 1000
Message: Faulting application msword98.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Record Number: 1187
Source Name: Application Error
Time Written: 20090827171943.000000+060
Event Type: error
User:

Computer Name: RACHEL
Event Code: 1000
Message: Faulting application msword98.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Record Number: 1186
Source Name: Application Error
Time Written: 20090827171942.000000+060
Event Type: error
User:

Computer Name: RACHEL
Event Code: 1000
Message: Faulting application _ex-08.exe, version 0.0.0.0, faulting module _ex-08.exe, version 0.0.0.0, fault address 0x00001f12.

Record Number: 1182
Source Name: Application Error
Time Written: 20090826210423.000000+060
Event Type: error
User:

Computer Name: RACHEL
Event Code: 1000
Message: Faulting application msword98.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Record Number: 1178
Source Name: Application Error
Time Written: 20090826205834.000000+060
Event Type: error
User:

Computer Name: RACHEL
Event Code: 1000
Message: Faulting application msword98.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Record Number: 1177
Source Name: Application Error
Time Written: 20090826205834.000000+060
Event Type: error
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
"windir"=%SystemRoot%
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"PROCESSOR_ARCHITECTURE"=x86
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 28 Stepping 2, GenuineIntel
"PROCESSOR_REVISION"=1c02
"NUMBER_OF_PROCESSORS"=2
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP

-----------------EOF-----------------

Hi fordy12345

1 - Download and Run Malwarebytes' Anti-Malware

Please save any items you were working on... close any open programs. You may be asked to reboot your machine.
Please download Malwarebytes Anti-Malware and save it to your desktop. If needed...Tutorial w/screenshots
Alternate download sites available here or here.

1. Make sure you are connected to the Internet.
2. Double-click on mbam-setup.exe to install the application.
3. When the installation begins, follow the prompts and do not make any changes to default settings.
4. When installation has finished, make sure you leave both of these checked:
   • Update Malwarebytes' Anti-Malware
   • Launch Malwarebytes' Anti-Malware
   • Then click Finish.
   MBAM will automatically start and you will be asked to update the program before performing a scan.
   • If an update is found, the program will automatically update itself.
   • Press the OK button to close that box and continue.
   • Problems downloading the updates? Manually download them from here and double-click on "mbam-rules.exe" to install.

On the Scanner tab:

1. Make sure the "Perform full scan" option is selected.
2. Then click on the Scan button.
3. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
4. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
5. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
6. Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

1. Click on the Show Results button to see a list of any malware that was found.
2. Check all items except items in the C:\System Volume Information folder... then click on Remove Selected.
   We will take care of the System Volume Information items later.
3. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
4. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
   The log can also be found here:
   C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
5. Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

2 - Status Check
Please reply with

1. the Malwarebytes' Anti-Malware Log

Thanks peku006

I installed and ran the malwarebytes software and no malicious items were found so I have not deleted anything.

The log follows:-

Malwarebytes' Anti-Malware 1.44
Database version: 3599
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

20/01/2010 19:47:17
mbam-log-2010-01-20 (19-47-17).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 156582
Time elapsed: 46 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hi fordy12345

logs are ok, which application give "Services and controller app data execution error"
Does it look like this


Thanks peku006

The message I am getting is the same but with 'Services and controller app' as the name
rather than windows explorer.

At random intervals it is sometimes followed up with a System shutdown error wording "This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM. Time before shutdown 00:00:30. Message The system process 'C:\WINDOWS\system32\services.exe' terminated unexpectedly with status code - 1073741819. The system will now shut down and restart."

The laptop will then shutdown on it's own after 30 seconds. The second error does not appear all the time. The first error was appearing every time I logged onto the internet but it doesn't seem to be happening every time now but is still appearing. When surfing both IE and Firefox is very slow and seems to pause before doing anything when a link is clicked.

Hi fordy12345

I think that the problem is not due to malware but ,we can run one online scan to be sure

1 - Clean temp files

• Please download TFC to your desktop
• Save any unsaved work. TFC will close all open application windows.
• Double-click TFC.exe to run the program.
• If prompted, click Yes to reboot.

NOTE: Save your work.TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

2 - Eset online scannner

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

• Please go here then click on:
• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow the Add-On/Active X to install.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:

• Scan for potentially unwanted applications
  
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology


• Now click on:
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

3 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

4 - Status Check
Please reply with

1. the Eset online scannner report
2. a fresh HijackThis log

Thanks peku006

Run as requested.

Eset scanner report

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=cf4d3296eb24074db08aef0dfbeed0d6
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-01-22 12:55:28
# local_time=2010-01-22 12:55:28 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 112491 112491 0 0
# compatibility_mode=3589 16777173 100 100 6176399 13187673 0 0
# compatibility_mode=5121 16777214 0 3 11757636 11757636 0 0
# compatibility_mode=8192 67108863 100 0 3963 3963 0 0
# scanned=36503
# found=1
# cleaned=0
# scan_time=5220
C:\Documents and Settings\All Users\Desktop\Downloads\CruiseTycoonSetup-dm[1].exe Win32/Adware.Trymedia application 00000000000000000000000000000000 I

Hijackthis.log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 06:54:02, on 22/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe
O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
O4 - HKLM\..\Run: [MagicKeyboard] C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe
O4 - HKLM\..\Run: [SUPBackGround] C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: ICON2 USB Connect.lnk = C:\Program Files\Orange\ICON2 USB Connect\ICON2 USB Connect.exe
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - https://www-secure.symantec.com/techsup ... gctlsr.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: McAfee Application Installer Cleanup (0159411252353298) (0159411252353298mcinstcleanup) - Unknown owner - C:\DOCUME~1\RACHEL\LOCALS~1\Temp\015941~1.EXE (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: GtFlashSwitch - OptionNV - C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: SNM WLAN Service - Unknown owner - C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe

--
End of file - 7244 bytes

Hi fordy12345

do not see anything "suspicious"

• Download RootRepeal from the following location and save it to your desktop.
  
  • Link 1
    
  • Link 2
    
  • Link 3
    
• Unzip it to your Desktop
• Double click RootRepeal.exe to start the program
• Click on the Report tab at the bottom of the program window
• Click the Scan button
• In the Select Scan dialog, check:
  
  • Drivers
  • Files
  • Processes
  • SSDT
  • Stealth Objects
  • Hidden Services
  • Shadow SSDT
• Click the OK button
• Check the box for your main system drive (Usually C:), and Click OK to start the scan
  
  The scan can take some time. DO NOT run any other programs while the scan is running
  
• When the scan is complete, the Save Report button will become available
• Click this and save the report to your Desktop as RootRepeal.txt
• Go to File, then Exit to close the program

Thanks peku006

Thanks for your help.

I ran Rootrepeal and this was the output.

ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2010/01/22 19:38
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA8CB3000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7BD5000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA7B56000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SYMEFA.SYS
Image Path: SYMEFA.SYS
Address: 0xF7573000 Size: 323584 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

SSDT
-------------------
#: 012 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x86c6e750

#: 013 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x86c6b988

#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x86c6f608

#: 019 Function Name: NtAssignProcessToJobObject
Status: Hooked by "<unknown>" at address 0x860d3670

#: 031 Function Name: NtConnectPort
Status: Hooked by "<unknown>" at address 0x86cb34c0

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xa9129130

#: 043 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x86d29288

#: 052 Function Name: NtCreateSymbolicLinkObject
Status: Hooked by "<unknown>" at address 0x86ba5620

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x86d294a8

#: 057 Function Name: NtDebugActiveProcess
Status: Hooked by "<unknown>" at address 0x86d4ebd0

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xa91293b0

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xa9129910

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "<unknown>" at address 0x86f87800

#: 083 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x862ce268

#: 089 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x86b29ac8

#: 091 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x85fb3288

#: 097 Function Name: NtLoadDriver
Status: Hooked by "<unknown>" at address 0x86c9f230

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "<unknown>" at address 0x86d2b738

#: 114 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x86c737a0

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0x86b9fbb8

#: 123 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x86b4c8f0

#: 125 Function Name: NtOpenSection
Status: Hooked by "<unknown>" at address 0x86c912d8

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0x86b4c928

#: 137 Function Name: NtProtectVirtualMemory
Status: Hooked by "<unknown>" at address 0x860d4840

#: 206 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x8688a108

#: 213 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x86c69410

#: 228 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x86d025a0

#: 240 Function Name: NtSetSystemInformation
Status: Hooked by "<unknown>" at address 0x86d53440

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xa9129b60

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x86c91310

#: 254 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x85fbdc30

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0x86b387d8

#: 258 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x86c68c18

#: 267 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x86cb1248

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "<unknown>" at address 0x86b2d9b8

Shadow SSDT
-------------------
#: 307 Function Name: NtUserAttachThreadInput
Status: Hooked by "<unknown>" at address 0x86b4b730

#: 383 Function Name: NtUserGetAsyncKeyState
Status: Hooked by "<unknown>" at address 0x86d76cd0

#: 414 Function Name: NtUserGetKeyboardState
Status: Hooked by "<unknown>" at address 0x860d88c0

#: 416 Function Name: NtUserGetKeyState
Status: Hooked by "<unknown>" at address 0x86d50cd0

#: 428 Function Name: NtUserGetRawInputData
Status: Hooked by "<unknown>" at address 0x86004368

#: 460 Function Name: NtUserMessageCall
Status: Hooked by "<unknown>" at address 0x86004920

#: 475 Function Name: NtUserPostMessage
Status: Hooked by "<unknown>" at address 0x86004718

#: 476 Function Name: NtUserPostThreadMessage
Status: Hooked by "<unknown>" at address 0x86004688

#: 549 Function Name: NtUserSetWindowsHookEx
Status: Hooked by "<unknown>" at address 0x86e77db0

#: 552 Function Name: NtUserSetWinEventHook
Status: Hooked by "<unknown>" at address 0x86b09e78

==EOF==

Hi fordy12345

At this stage your machine looks to be clean of malware, so the problems you are experiencing are not likely to be malware related. I think the best and fastest solution for you is to post on a PC troubleshooting forum like the Browsers, Internet & email forum at WhatTheTech. They specialize in handling problems like this so you are certain to get expert assistance and a speedy resolution is very likely.

I'm sorry that I could not be of more help to you, and I wish you the best of luck with solving your computer problems. If you have any questions or require any other assistance please let me know.

Thanks peku006

Thanks for all your help it is much appreciated.

Hi fordy12345

To remove all of the tools we used and the files and folders they created do the following:

Delete RSIT and RootRepeal from your desktop, also delete this folder C:\rsit.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep ......Malwarebytes' Anti-Malware Scanning Guide.

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

Here are some things that I think are worth having a look at if you don't already know a bout them:.

• WinPatrol
  As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
  
• SpywareBlaster
  SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
  
• Hosts File
  For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
  
• Use an alternative Internet Browser
  Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead: Firefox or Opera

Here is a great article by miekiemoes How to prevent Malware.

Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

peku006


Thanks peku006