we have a windows xp computer that was infected with malware 3 days ago. All attempts to remove by system recovery, and spybot have failed. Attempted to start in windows safe mode xp, but we recieved the message "keyboard failure". We got into one computer account, and reached command prompt, but it froze. What should we do now?
Edit; apparently I'm supposed to have some sort of log? Yeah, don't know how to get that, sorry.