Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Unable to access safe mode, cannot access Internet or HJT...

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Unable to access safe mode, cannot access Internet or HJT...

Unread postby drawxwings » January 1st, 2010, 10:53 pm

I'm actually posting this from my phone, because my Internet/browser are disabled.
I cannot enter safe mode... When I actually log onto my profile, a box pops up before anything loads and says,
" spyware alert! Security warning!
Worm.win32.netsky detected on your machine..."

When I close said box... My wallpaper changes to a blue background with a black box ( earlier it was a green background ) that reads, "your computer is infected".

The task manager is disabled as well.

Now, windows just closed and a blue screen appeared.
It reads, "a problem has been detected and windows has been shut down to prevent damage to your computer... "
at the bottom of the paragraph it reads,
" technical information:
*** stop: 0X0000007F (0X00000000, 0X00000000, 0X00000000, 0X00000000 ) "

This is a nightmare! I know I'm supposed to post my hjt logs, but it won't let me... Is tere anything that I can do to get my laptop functioning again??
Active Member
Posts: 1
Joined: January 1st, 2010, 10:37 pm
Register to Remove

Re: Unable to access safe mode, cannot access Internet or HJT...

Unread postby NonSuch » January 3rd, 2010, 2:15 am

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain you rename HijackThis: >Guideline for posting your HijackThis log<
User avatar
Posts: 27576
Joined: February 23rd, 2005, 7:08 am
Location: California

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 71 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware