unknown malware, cannot install HijackThis

Hi there,
looks my laptop is infected, main symptoms are links that get diverted and it won't install any downloads - tried Vista SP2 and AVG. The Vista patches fail to install and automatically rollback, AVG hangs during install.

I downloaded HijackThis as per your instructions - looks like it downloaded ok but it won't install, every time I get the blue screen of death.

Any advice greatly appreciated!

Thanks,
Steve.

We understand that you are having difficulty running HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<