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Can't get HijackThis to stay open :(

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Can't get HijackThis to stay open :(

Unread postby Las869 » November 9th, 2009, 11:57 pm

I downloaded Hijackthis so I could post a log on this site. I got as far as the program listing the log, but it's only up for a split second before it disappears from my screen. I try restarting the program but it comes up with an error message (Windows can not access the specified device, path, or file. You may not have the appropriate permissions to access the item) I have a sneaking suspicion that what ever malware I have on my computer is stopping it from working. Help would be greatly appreciated.
I'm sorry if I posted this wrong I wasn't sure how to do it so I just guessed. I have tried EVERYTHING to get this thing off my computer. You are my only hope!

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Re: Can't get HijackThis to stay open :(

Unread postby NonSuch » November 10th, 2009, 10:16 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
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