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Got rid of the malware, now I need to get desktop back

1 min read

This thread's last reply is from October 27, 2009, 5:44 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Preferred User
October 26, 2009, 10:52 PM UTC
My physical therapist crashed her computer and being a good guy I offered to help.

When I first booted up the computer I just got the wallpaper no other functionality. System would not boot into Safe Mode without BSOD.

I used UBCD4Win backed up her files and removed the malware and viruses. I imported Registry keys to restore Safe Mode functionality. However I still cannot restore the desktop even in Safe Mode. Also there is no keyboard functionality so I cannot access Task Manager to manually start explorer.exe.

Is there anything short of an OS reinstall to fix this?
NonSuch
October 27, 2009, 5:44 AM UTC
In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log by pasting it into your post. Do not utilize attachments. If the system does not have enough functionality to enable you to use HijackThis to create a log, then a reformat and reinstallation of the operating system may be your best and/or your only option.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<