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please help with my HJT log

7 min read

This thread's last reply is from September 9, 2009, 5:46 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

steve67474
August 30, 2009, 11:47 AM UTC
Hi I have a system that I cant get rid of spyware/viruses I have scanned it with norton and adaware but I still have a big advert on my desktop saying Warning fatal erroe in red and asking me to download some program. I have run HJT and this is the result below I would really appreciate any help.

Logfile of HijackThis v1.99.1
Scan saved at 12:33:03, on 30/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Virgin Broadband Wireless\AffinegyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1170521168\ee\AOLSoftware.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdxserv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\lxdxcoms.exe
C:\Program Files\Norton Internet Security\Engine\16.7.2.10\ccSvcHst.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\Program Files\Norton SystemWorks Basic Edition\NswUiTray.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Program Files\Virgin Broadband Wireless\ndis_events.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinPcap\rpcapd.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Norton Internet Security\Engine\16.7.2.10\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\brian\Desktop\hijackthis_sfx.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.search/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: Shareware.Pro-EN Toolbar - {da21bd13-ca22-42e3-a071-98f08f1ca1e7} - C:\Program Files\Peer2Peer-EN\tbPee0.dll
O1 - Hosts: 193.125.23.12 updates.sald.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-gb\msntb.dll
O2 - BHO: Shareware.Pro-EN Toolbar - {da21bd13-ca22-42e3-a071-98f08f1ca1e7} - C:\Program Files\Peer2Peer-EN\tbPee0.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-gb\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
O3 - Toolbar: Shareware.Pro-EN Toolbar - {da21bd13-ca22-42e3-a071-98f08f1ca1e7} - C:\Program Files\Peer2Peer-EN\tbPee0.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O4 - HKLM\..\Run: [aU0HR91v] C:\PROGRA~1\qopoqsxq\YIQDfAgN.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1170521168\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Wireless Manager] "C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe" startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [NSWosCheck] "C:\Program Files\Norton SystemWorks Basic Edition\osCheck.exe"
O4 - HKLM\..\Run: [NswUiTray] C:\Program Files\Norton SystemWorks Basic Edition\NswUiTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [lxdxmon.exe] "C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe"
O4 - HKLM\..\Run: [lxdxamon] "C:\Program Files\Lexmark 3600-4600 Series\lxdxamon.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10b.exe
O4 - Global Startup: winlogin.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Downloads - {AF0828BC-CB46-4C8D-95B6-8A7C4988F9FF} - c:\exio-kazemule-uk\index.html (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Program Files\Q666777.exe
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientInstall/10.20.0002/OCI/setup.exe
O16 - DPF: {9C88EF87-3AA0-40AE-890C-4F260E8C3ABB} (WHVHR Control) - file://C:\WilliamHillInstallation\WHVHR.ocx
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - http://3dlifeplayer.dl.3dvia.com/player ... taller.exe
O16 - DPF: {E0E1BB66-8C50-4B2B-9101-891EF98F16AE} (WHVHR Big Control) - file://C:\WilliamHillInstallation\WHVHRBig.ocx
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://onehays.net/dana-cached/setup/JuniperSetupSP1.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files\Virgin Broadband Wireless\AffinegyService.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: KService - Unknown owner - C:\Program Files\KService\KService.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: lxdxCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdxserv.exe
O23 - Service: lxdx_device - - C:\WINDOWS\system32\lxdxcoms.exe
O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\ccSvcHst.exe" /s "Norton Internet Security" /m "C:\Program Files\Norton Internet Security\Engine\16.7.2.10\diMaster.dll" /prefetch:1 (file missing)
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Spyware Terminator Clam Service (sp_clamsrv) - Crawler.com - C:\Program Files\WinClamAVShield\sp_clamsrv.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
MWR 3 day Mod
September 2, 2009, 3:02 PM UTC
[3days:ru53c1xi][/3days:ru53c1xi]
Shaba
September 3, 2009, 5:44 PM UTC
Hi steve67474

To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.

You will now be presented with a screen similar to the one below:



5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.
steve67474
September 5, 2009, 5:30 PM UTC
Hi Shaba thanks for the reply, are we saying the HJT log I posted is no good? I have HJT 1.99 and your image seems to indicate a different HJT than I have do I need to download the trend one and redo the log?? cheers
Shaba
September 5, 2009, 6:00 PM UTC
It is OK as your OS is XP and not Vista :)
Shaba
September 9, 2009, 5:46 PM UTC
lack of response