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The computer is running the same- still getting the message from Norton.
I've also noticed that uTorrent has disappeared off the computer- the file extension for the desktop link has changed to 'uTorrent.exe.vir' and the folder has gone from the usual location in Program Files as well as the shortcut from the Start menu. Could this be related?
I just ran Norton again to try to find a log. As I did the security warning pooped up for the metajuan.trojan which, as usual, had a button on to click in order to attempt to remove the infection. Every time I've clicked on this it's simply said 'remove failed' which is why I've stopped even trying it since we started on here.
I decided to try it- just for the hell of it- just now and it appears to have worked- Norton is now saying this trojan has been successfully removed. I get the impression that maybe it just kept popping up with the warning even though something you've done along the way here managed to get rid of the trojan- Norton just needed to have the 'remove' button clicked to clear the warning.
I've run a system scan and it hasn't found any trace of the metajuan.trojan. It appears you've fixed it- thank you so much (a donation will be forthcoming when I get paid). Can we just keep this topic open for 3 days just to see if the trojan has been successfully removed and the warning doesn't return.
Your log now appears to be clean. Congratulations!
You can get rid of the tools we used:
ATF cleaner - (You can just delete the exe file from your desktop)
HostExpert - (You can just delete the exe file from your desktop)
Javara - (You can just delete the exe file from your desktop)
SysProt - (You can just delete the exe file from your desktop)
Delete ComboFix and Clean Up Click Start > Run > type combofix /u > OK (Note the space between combofix and /u)
Please advise if this step is missed for any reason as it performs some important actions.
Download OTCby Old Timer and save it to your Desktop.
Click the CleanUp! button
Select Yes when the Begin cleanup Process? Prompt appears
If you are prompted to Reboot during the cleanup, select Yes
The tool will delete itself once it finishes, if not delete it by yourself
Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
General Security and Computer Health Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.
Make sure that you keep your antivirus updated New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software. NOTE: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
Security Updates for Windows, Internet Explorer & Microsoft Office Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis. NOTE: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
Update Non-Microsoft Programs Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector or F-secure Health Check. I suggest that you run one of them at least once a month.
I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.
WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
SpywareBlaster SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. Here are two tutorials: Malwarebytes' Anti-Malware Setup Guide and Malwarebytes' Anti-Malware Scanning Guide.
Hosts File For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
Use an alternative Internet Browser Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead: Firefox or Opera or Google Chrome
Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.
I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.
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