Virus, Malware, Password seekers, keyloggers...

Yesterday I was online looking for something and apparently downloaded 2 files which were viruses or malware or something. I have tried 4 different anti-virus programs and have gotten a lot of the stuff off, but I am worried because a couple of the ones that were found were password trackers and keyloggers. This is my work PC so I am trying to do everything I can to NOT format the computer.

I downloaded Hijackthis to desktop, installed it, and then when I clicked scan and save log, it exits out. Then if I click it again it says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." This has been the case with spybot and malware bytes as well. I have tried everything I can think of, including trying all the programs in safe mode and it has not helped either.

Earlier this morning I restarted my computer and then something lost the user32.dll file, we were able to put it back into the windows directory using Puppy Linux, but I am concerned about the computer still.

Sorry for not posting a log, I cannot for any program I have tried. I am currently running Kaspersky Online Scanner 7, so hopefully I can post that log.

viewtopic.php?f=11&t=45175

^^^That guy is having the exact same problems I am having.^^^

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<