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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:50:58 PM, on 8/6/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\ehome\RMSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\VIRTUA~1\virtualdj_trial.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\

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End of file - 3357 bytes

[3days:xr783q4d][/3days:xr783q4d]

Hello Cpu A and welcome to the forums

I am turtledove, and will be assisting you with your log.
If you still need assistance, please do the following:

*Print all instructions or Copy to Notepad for reference.
*Please note, unless I'm notified ahead of time, this topic will close if there is not a response in 3 Days.
*Place a link to this thread in your Favorites/Bookmarks for easily returning here.
*Please respond until I give the all clear, as absence of symptoms does NOT always mean Clean.
*Please do not run any other tools/scans unless requested*
**Please be sure you have read the Notice about Peer to Peer File Sharing Programs at the top of this forum**
Link: viewtopic.php?f=11&t=33112
*If you can do the above all should go well.

**As I am an Undergrad, my responses will be approved by an Expert/Teacher before I post to you; therefore it may take a tad bit more time to reply.
Thanks for your patience.

Since it has been some time since your above post, please post the following logs. I will go over the new logs and return as soon as possible.

Step 1
Please make an Uninstall list :
To access the Uninstall Manager, please do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad here on your next reply.

Step 2
Rerun HijackThis and Save the log.

Post the New HijackThis and the Uninstall list using the Reply button.
*Describe symptoms you are having please
Thank you
turtledove

a lack of response,