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Malware is preventing internet access?

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This thread's last reply is from July 29, 2009, 9:47 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

eightspice
July 29, 2009, 12:55 AM UTC
Whenever I go onto my computer, a dark blue background appears and it says in bold red letters that my computer is infected with spyware. Then this bogus anti spyware program starts running. It's preventing me from even opening up the internet. If I don't have internet access (I'm using a library computer right now) how can I get rid of this thing?
NonSuch Administrator
July 29, 2009, 9:47 AM UTC
If you cannot access the internet with your computer, and you have no other computer available with which to download and transfer programs to the infected computer, then your only option may be to reformat your computer and reinstall the operating system. The following site has instructions available for how to do this with all versions of Windows:

http://www.windowsreinstall.com/

If after reading the information at the above site, you feel you are not comfortable handling this procedure yourself, then you should take the computer to a trusted local shop and have it done there.

As it appears this issue will require a reformat and reinstallation of the operating system for resolution, this topic is now closed.

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