Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Google Installer encountered a problem and has to close....

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Google Installer encountered a problem and has to close....

Unread postby ilikellipses » July 27th, 2009, 8:23 pm


I run XP. About a week ago I started encountering a box with the message, "Google Installer has encountered a problem and needs to close...something, something..." The box gives me the option of debugging, sending an error report and not sending. It goes away for 20 minutes or so no matter what I select.

(And in here I have to beg forgiveness, promise I read the instructions, and hope you read this post and have some advice anyway, as I was not able to launch Hijackthis. I hit the download button...nothing happens. Doing a search finds it in my downloads folder...I ask it to run from there...nothing happens.)

When I try to visit websites like Malwarebytes, Spybot, Panda, etc...the pages are often redirected to ad pages.

I had been running a McAfee, which appears to have been disabled and I can't seem to enable it. I was not able to access it using the task-bar icon, or from the start menu. I had to run a search for the virusscan and it ran when selected from the find menu. It claims to have cleaned up a hundred or so items, but upon restart the Google installer message is right there mocking me. On subsequent scans, it has found nothing. And, I'm not sure how to un-disable it. Also, I am unable to download updates.

After a lot of messing around, I managed to download Spybot, but even after renaming, trying from safemode, trying from other administrator accounts, downloading to a usb drive at work and bringing home, it won't run. The furthest I get is in safe mode where I get a message telling me that a component is missing, the program won't run. Same story with Malwarebytes, Drwebcurit... I tried using the Panda web-based scan and it reported that I had no viruses and that I had McAffee installed, but it is disabled...)))No, duh(((....I also tried another web-based scan earlier in the week...can't remember which one at the moment. It detected a few things and I let it delete them.

So, here I am hoping to hear from you.

I downloaded Chrome a few weeks ago. I've gone through the add/remove program thing...the list will only populate in safe mode. I compared what I see there with several lists of malware, adware and didn't find anything suspect.

This is a family machine shared with a teenage boy...maybe another creepy suspect.

I'm hoping you can tell me some new angle to work from. Maybe we can get as far as running the Hijackthis exe. Is there maybe a smarter way to rename it or spybot or anything...? I tried it from Windows Explorer and from the registry (which was a very nervous operation for me).

Please help. I don't work in tech. I'm a church administrator. I have been successful removing malware on machines at the office by following advice from wonderful generous smart people like you. This is my first time ever posting a question so please forgive any clumsiness.
Active Member
Posts: 7
Joined: July 27th, 2009, 2:32 pm
Register to Remove

Re: Google Installer encountered a problem and has to close....

Unread postby NonSuch » July 28th, 2009, 2:11 am

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
User avatar
Posts: 27779
Joined: February 23rd, 2005, 7:08 am
Location: California

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: pgmigg and 73 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware