malware "Your system is infected" "Advanced virus remover"

Welcome to Malware Removal!
My name is Bjorn, known as Bv202 on this forum and I'll be happy to assist you with all your malware problems you have on your computer.

Before we start fixing your computer, there are a few points you need to know:

• Please don't start a new topic, but reply on this one.
• If you don't understand something, please ask!
• If you find any new problems and/or details, please post them!
• Please always try to reply within 3 days. If you know you won't be able to reply for any reason, please tell me so we don't close your thread.
• As I'm still in training here at Malware Removal, all my posts needs to be checked by an expert first.

Remember: absence of symptoms does not mean your computer is clean!!
Please reply to this topic until I say your computer is clean.

I'm now researching your log. Once it's done, I'll be back to you.

In the meantime, please do this:

• Open HijackThis.
• Look under Misc tools.
• Click on the Open Uninstall Manager... button.
• Click on the Save list... button.
• It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
• Notepad will open. Please copy and paste the contents of this log in your next reply.

I'm sorry for the delay.

Hey jeff1962


I'm afraid I have some bad news for you
Your computer has multiple infections, including a backdoor. A backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can attempt to clean this machine but I can't guarantee that it will be secure as before.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

Hey jeff1962

Thank you for letting us know you will reformat the system.

Here are a few tips to prevent re-infection in the future:

Note: These tips should be followed AFTER the reformat.

FIREWALL
I can't see any firewall in your HijackThis log, so i assume you use windows firewall.
Without a firewall your computer is susceptible to being hacked and taken over. If you use the Windows Firewall you might think that's sufficient but it only controls one way of the traffic (inbound). Simply using a Firewall in its default configuration can lower your risk greatly.
It's preferable to install one of the suggested firewalls.

FREE FIREWALLS

• Comodo
  When installing, it will ask you to install Anti-Virus functionality. Please uncheck "install comodo antivirus (recommended)" unless you've uninstalled your AV. NEVER have 2 or more Anti-Virus programs on your computer; it will cause performance loss and/or other problems.
• Online Armor
• Sunbelt Kerio

Tutorial about Firewalls can be found here


Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Make sure you enable Automatic Updates for your computer. You can set this in the control panel -> windows update.
An alternative way is to visit Microsoft often to get the latest updates for your computer:
http://www.update.microsoft.com
Note: I see you are running SP2. It's recommended to update to SP3 after the reformat if you have the time and resources for it. A service pack contains lot of security fixes and general updates.



P2P Software
Peer to Peer (or P2P) software are the #1 source of malware infections. Even if the program itself is safe, the downloads you get with them can (and will) be infected. If you've used such software in the past, I recommend you to not use them anymore. If you're going to use them (again), please be very careful with your downloads.
Please read more about this here.



Here are some free programs I recommend that could help you improve your computer's security.

Malwarebytes' Anti-Malware
Download it from here. Click "Download" and you'll get redirected to download.com, where you can download the product. You can also buy this program, which gives you real-time protection against common malware. However, you can use the free program to scan and remove any infections found.

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm



Read some information here how to prevent Malware.

Is your pc running slow?
Read What to do if your Computer is running slowly


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware. We would very appreciate it if you register on that forum and make your complaint.


Happy safe surfing!

Please reply once more to this thread so we know it can be closed. If you have any questions left, it's now the time to ask!

jeff1962