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This thread's last reply is from July 18, 2009, 5:13 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:24:25 AM, on 7/10/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Ares\Ares.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nospy.org/
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [SBAMTray] C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1247113030671
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: CounterSpy Antispyware (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe
O23 - Service: WKMFGD - Sysinternals - www.sysinternals.com - C:\DOCUME~1\MOM~1.LIL\LOCALS~1\Temp\WKMFGD.exe

--
End of file - 3311 bytes
Hello... Welcome to the forum.
My name is Wingman, and I'll be helping you with any malware problems.
HijackThis logs can take a while to research, so please be patient.

I am currently under the guidance of the MRU teachers, everything I post to you, has been reviewed by them.
This additional review process can add some extra time to my responses...but not too much
.
;)

Before we begin...please note the following important guidelines.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. DO NOT run any other fix or removal tools unless instructed to do so!
  3. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  4. Please, if you have questions about something...ASK, don't guess or assume.
  5. Only- post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions...if possible...your Internet connection will not be available during some fix processes.
  7. Only- reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean"


If you follow these guidelines, things should proceed smoothly. :)
I am currently reviewing your log and will return, as soon as possible, with additional instructions.
In the meantime... please perform the following steps.

Please read instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions about or problems with, executing these instructions, <STOP> do not proceed, post back with the question or problem.

Step 1.
HJT - Uninstall Manager Log
    Please run HijackThis
      If you are on the "scan & fix stuff" page... Press the "Main Menu"...button.

  1. From the Main Menu...Press the "Open the Misc Tools"...button.
  2. Press the "Open Uninstall Manager... button.
  3. Press only the Save List...button.
  4. Press the "Save" button. The file "uninstall_list.txt" will be saved in your HJT folder.
  5. Copy and paste the contents of "uninstall_list.txt' in your next reply.


Step 2.
Please include in your next reply:
  1. HJT uninstall_list.txt file contents
  2. Please let me know what problems you are having that caused you to ask for help.

Thanks,
Wingman
3 Day Bump
Hello...
It has been 3 days (or more) since my last post to you.
  • Do you still need help with this problem?
  • Do you need more time?
  • Are you having problems understanding or following my instructions?

Just let me know what's going on otherwise...
If, after 48 hrs., you have not replied to this thread... it will be closed!
a lack of response,