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help!! can't get Rid of Canadasrv, thebigsvc, etc.

1 min read

This thread's last reply is from June 11, 2009, 10:09 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

jjarre03
June 11, 2009, 9:56 PM UTC
I hope someone can help. I have tried all that I know to remove this. The only way to temporarily remove this spyware (that I have found) is by running ComboFix. This works until I reboot my computer, at which point, it is back. I am experiencing annoying pop up windows and I also lose functionality of navigating sub menus on certain sites. Help please!!!!
Thanks in advance.
NonSuch
June 11, 2009, 10:09 PM UTC
ComboFix is not a tool that is intended to be used without the direct supervision of a qualified expert. To use ComboFix on your own is to court disaster for your computer. Please stop all attempts at self-fixes for your system's issues as that may only confuse the issue further and cause additional problems as well.

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<