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Still needing a reply to my cry for help!

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This thread's last reply is from May 20, 2009, 11:03 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

myoungpepper
May 19, 2009, 6:14 AM UTC last edited May 19, 2009, 8:28 PM UTC (Edited to add link to HijackThis log.)
I do understand there are more request for help than you have people to answer them, so I am posting here as instructed to in the forum. This was originally posted in the Malware Removal forum. My system either has a virus or malware issue, or possibly both. Whatever it is has it almost locked up. I'm running in safe mode right now and apparently this is the only way it will run. In regular mode when windows opens up, a series of "help" screens start to open up in the foreground as well as the background. Depending on what program I try to open as to what help screens open up. In checking the processes running in the Task Manager, there were as many as 300 running at one time, with most of them being "help programs". Eventually they could be closed out, but it takes a long time. Then things seem to run fairly smooth for a bit until something triggers the problem to start over. I installed 2 more anti-virus/spyware programs, but they didn't help. Finally the whole system locked up and had to be manually shut down. Please tell me what to do before my pc has a total meltdown. Thanks in advance for all your help! :) Hopefully you can pull the original link because I'm not really sure how to post it here. I will help any way I can, but may need someone to walk me thru the process. :?

viewtopic.php?f=11&t=42864
askey127 Admin/Teacher
May 20, 2009, 11:03 PM UTC
Taken.

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