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Please help - complete pc meltdown

40 min read

This thread's last reply is from June 8, 2009, 9:50 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Dakeyras MRU Honors Graduate
May 23, 2009, 2:31 PM UTC
Hi :)

Quite the pickle eh lets try the following please:

Reboot into Safe Mode:

How to boot into Safe Mode:

Restart your computer and as soon as it starts booting up again continuously tap the F8 key. A menu should come up where you will be given the option to enter Safe Mode, do so.

If any problems refer to this tutorial.

Next:

In Safe Mode when the Windows Advanced Options menu appears use the Arrow(On the number pad part of the keyboard)keys to select Last Known Good Configuration (your most recent settings that worked), and then press the Enter/Return key.

Next:

Let myself know did this work at all RE the inactive Internet Connection? Also do you have a Genuine Windows XP CD-ROM or can borrow one from a family member/friend at all?
Dakeyras MRU Honors Graduate
May 25, 2009, 9:32 AM UTC
Hi :)

Everything OK? Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.
jimmyh09
May 25, 2009, 4:38 PM UTC
Hi Dakeyras.

My broadband is still not working but I'm pretty sure its a problem with the modem / connection. I can connect using my mobile as a modem so I don't think its a PC issue. I have an engineer coming round tomorrow morning and will let you know if he sorts it.

Otherwise the PC seems to be back to normal (except for internet explorer working more slowly than normal - now using google chrome which seems fine), massive thanks for all your help!

James
Dakeyras MRU Honors Graduate
May 26, 2009, 12:34 AM UTC
Hi James :)

OK I think it best before proceeding any further wait until your ISP's engineer has visited, knowing how these work I will surmise if the Modem is faulty he/she will just change it.

Main reason is I am thinking of a possible large bill for your good self from using the mobile phone as a modem. Let myself know if this is acceptable and we can continue when the connection issue has been resolved OK.
jimmyh09
May 26, 2009, 1:27 PM UTC
New modem seems to have worked some magic and am now back online again!

My T Mobile deal means I have unlimited download capacity so may bill will be okay thankfully.

As mentioned, internet explorer is slow but google chrome is fine so I will use that browser instead.

Is there anything else you think I shoud do?

Cheers

James
Dakeyras MRU Honors Graduate
May 26, 2009, 2:32 PM UTC last edited May 30, 2009, 8:07 PM UTC
Hi :)

New modem seems to have worked some magic and am now back online again!
Great news!

As mentioned, internet explorer is slow but google chrome is fine so I will use that browser instead.

Is there anything else you think I shoud do?
I think it best to uninstall Internet Explorer v8.00 as it needs a specific methodology to be installed correctly. Plus with it being not long out of its Beta program it is still prone to glitch's and just does not perform very well on some systems and creates various performance related issues.

Now please go to Start >> Control Panel >> Add/Remove Programs and remove the following (if present):

Adobe Reader 7.1.0 <-- Older versions pose a security risk and a back-door for malware to reinfect a system.
Internet Explorer v8.00 <-- Upon removal a automatic rollback to what ever prior version was present should occur.
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java(TM) SE Runtime Environment 6 Update 1 <-- Older versions pose a security risk and a back-door for malware to reinfect a system.
PC Pitstop Optimize2 2.0 <-- See below
Registry Mechanic 7.0 <-- Registry cleaners are a menace with the potential to wreck a system.
Spybot - Search & Destroy <-- Out of date, no point keeping.
ZoneAlarm Spy Blocker <-- Actually the Ask Toolbar in disguise and undesirable.

Note: Take extra care in answering questions posed by any Uninstaller. Some questions may be worded to deceive you into keeping the program.

Temporally Disable ZoneAlarm:

This is so it does not hinder the HijackThis fixes.

  • Right click on the ZA icon in the System Tray and select Shutdown ZoneAlarm.
  • Note: It will start as normal after the computer has been rebooted.


Next:

Please re-open HiJackThis and select Scan. Check the boxes next to all the entries listed below (if present):

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: (no name) - {60BF5EE3-0105-4858-AD98-17C19F86B042} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: (no name) - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - (no file)
O3 - Toolbar: (no name) - {55FAF0F2-44D4-425F-B5F5-6B275B621EAB} - (no file)

Now click on Fix Checked. Close HiJackThis.

Next click Start >> Run and type cleanmgr in the box and press OK.

  • Ensure the boxes for Temporary Files, Temporary Internet Files and Recycle Bin are checked.
  • You can choose to check other boxes if you wish but they are not required.
  • Click on OK then Yes.
  • Now Reboot(restart) your computer.


New Adobe Reader Installation:

  • Go here and click on AdbeRdr910_en_US.exe to download the latest version of Adobe Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.


New Java Installation:

  • Click here to visit Java's website.
  • Scroll down to Java SE Runtime Environment (JRE) 6 Update 14. Click on Download.
  • Select Windows from the drop-down list for Platform.
  • Select Multi-language from the drop-down list for Language.
  • Check (tick) I agree to the Java SE Runtime Environment 6 License Agreement box and click on Continue.
  • Click on jre-6u14-windows-i586-p.exe link to download it and save this to a convenient location.
  • Double click on jre-6u14-windows-i586-p.exe to install Java.


Run Kaspersky Online AV Scanner:

Go to this Kaspersky website and perform an online antivirus scan.

Note: Use Internet Explorer for this scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.


This online tuturial will help explain how to use the aforementioned online scan.

  • How is you computer performing now? Any problems encountered and or any further symptoms?
  • Kaspersky results.
  • A new HijackThis Log.
Dakeyras MRU Honors Graduate
May 29, 2009, 8:42 AM UTC
Hi :)

Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.
jimmyh09
May 30, 2009, 4:44 PM UTC
Dakeyras - sorry for delay, been away much of this week but now just need to run the Kapersky scan. Will post all tonight.

Thanks

James
Dakeyras MRU Honors Graduate
May 30, 2009, 8:13 PM UTC
OK no problem James :thumbup:

Note: I have edited my post here because Java have released a new update:

Java SE Runtime Environment (JRE) 6 Update 14

If you have already installed the prior Update 13 that is fine and leave it be. However if you had not actually gotten around to downloading/installing a new Java version please make sure it is Update 14, thank you.
jimmyh09
May 31, 2009, 2:07 PM UTC
Hi

Kaspersky keeps crashing mid scan, its found one virus but I cannot get the report to open. I am usine IE7 and think its the java program which is crashing which then kills the scan.

Is there anything else I can try?

Thanks

James

Hijiack this file...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:55:02, on 31/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Sun\SDK\jdk\bin\java.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/broadband
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Traymin900] %SystemRoot%\System32\drivers\Tray900.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PhiBtn] %SystemRoot%\System32\drivers\PhiBtn.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: SDK Tray Menu.lnk = ?
O4 - Global Startup: Start AntiVir PersonalEdition Classic.lnk = C:\Program Files\AntiVir PersonalEdition Classic\avcenter.exe
O4 - Global Startup: ZoneAlarm Security (2).lnk = C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate1c99511127c924a) (gupdate1c99511127c924a) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 11912 bytes
jimmyh09
May 31, 2009, 5:16 PM UTC
Also found this on the system called wbemcore.txt, not sure if it would be relevant ubth have posted incase. There is also a txt file called wiadebug.txt:

(Sun May 31 11:41:49 2009.83811734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:42:50 2009.83872734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:43:51 2009.83933812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:44:52 2009.83994765) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:45:53 2009.84055718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:46:54 2009.84116859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:47:55 2009.84177718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:48:56 2009.84238750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:49:57 2009.84299828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:50:58 2009.84360796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:51:59 2009.84421718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:53:00 2009.84482875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:54:01 2009.84543750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:55:02 2009.84604765) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:56:03 2009.84665843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:57:04 2009.84726765) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:58:05 2009.84787734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 11:59:06 2009.84848796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:00:07 2009.84909843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:01:08 2009.84970781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:02:09 2009.85031750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:03:10 2009.85092875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:04:11 2009.85153750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:05:12 2009.85214781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:06:13 2009.85275859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:07:14 2009.85336796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:08:15 2009.85397765) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:09:16 2009.85458968) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:10:17 2009.85519781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:11:18 2009.85580796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:12:19 2009.85641906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:13:20 2009.85702796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:14:21 2009.85763781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:15:22 2009.85824968) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:16:23 2009.85885781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:17:24 2009.85946812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:18:25 2009.86007890) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:19:26 2009.86068812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:20:27 2009.86129781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:21:28 2009.86190906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:22:29 2009.86251796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:23:30 2009.86312828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:24:31 2009.86373875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:25:32 2009.86434828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:26:33 2009.86495796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:27:34 2009.86556921) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:28:35 2009.86617796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:29:36 2009.86678828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:30:37 2009.86739921) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:31:38 2009.86800843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:32:39 2009.86861796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:33:40 2009.86922953) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:34:41 2009.86983812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:35:42 2009.87044828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:36:43 2009.87105828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:37:44 2009.87166906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:38:09 2009.87191734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:38:45 2009.87227812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:39:46 2009.87288843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:40:47 2009.87349906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:41:48 2009.87410843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:42:49 2009.87471812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:43:50 2009.87533000) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:44:51 2009.87593828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:45:52 2009.87654843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:46:53 2009.87715921) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:47:54 2009.87776843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:48:55 2009.87837828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:49:57 2009.87899687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:50:57 2009.87959937) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:51:58 2009.88020953) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:53:01 2009.88083921) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:54:00 2009.88143562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:55:03 2009.88206500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:56:03 2009.88266046) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:57:08 2009.88331156) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:58:05 2009.88388078) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 12:59:05 2009.88448390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:00:08 2009.88510828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:01:07 2009.88570296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:03:58 2009.88741093) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:04:16 2009.88759531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:05:17 2009.88820296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:06:18 2009.88881312) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:07:19 2009.88942265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:08:20 2009.89003156) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:09:21 2009.89064234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:10:23 2009.89125656) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:11:17 2009.89180140) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:11:23 2009.89186359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:12:24 2009.89247468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:13:25 2009.89308406) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:14:26 2009.89369281) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:15:27 2009.89430281) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:16:28 2009.89491218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:17:29 2009.89552359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:18:30 2009.89613234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:19:32 2009.89674640) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:20:32 2009.89735265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:21:34 2009.89796812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:22:38 2009.89861171) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:23:36 2009.89919218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:24:36 2009.89979312) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:25:37 2009.90040343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:26:38 2009.90101281) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:27:39 2009.90162406) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:28:40 2009.90223375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:29:41 2009.90284531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:30:42 2009.90345375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:31:43 2009.90406406) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:32:44 2009.90467375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:33:45 2009.90528437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:34:46 2009.90589343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:35:47 2009.90650375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:36:48 2009.90711343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:37:49 2009.90772359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:38:10 2009.90793265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:38:50 2009.90833343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:39:51 2009.90894375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:40:52 2009.90955343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:41:53 2009.91016375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:42:55 2009.91077609) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:43:55 2009.91138500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:44:56 2009.91199343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:45:57 2009.91260375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:46:58 2009.91321437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:48:00 2009.91383531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:49:00 2009.91443359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:50:02 2009.91504687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:51:02 2009.91565531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:52:04 2009.91627000) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:53:05 2009.91687703) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:54:06 2009.91749421) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:55:07 2009.91809671) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:56:08 2009.91870718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:57:09 2009.91931687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:58:10 2009.91992750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 13:59:11 2009.92053734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:00:12 2009.92114750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:01:13 2009.92175687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:02:14 2009.92236750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:03:15 2009.92297718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:04:21 2009.92364234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:05:17 2009.92420171) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:06:18 2009.92481187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:07:20 2009.92543484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:08:20 2009.92603156) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:09:22 2009.92664734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:10:22 2009.92725390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:11:24 2009.92786796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:12:24 2009.92847546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:13:25 2009.92908390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:14:27 2009.92970140) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:15:27 2009.93030531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:16:28 2009.93091359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:17:29 2009.93152375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:18:30 2009.93213343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:19:31 2009.93274359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:20:32 2009.93335343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:21:33 2009.93396359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:22:34 2009.93457343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:23:35 2009.93518359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:24:36 2009.93579375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:25:37 2009.93640406) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:26:38 2009.93701437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:27:39 2009.93762390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:28:40 2009.93823375) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:29:41 2009.93884390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:30:42 2009.93945359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:31:43 2009.94006390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:32:44 2009.94067468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:33:45 2009.94128468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:34:46 2009.94189437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:35:47 2009.94250468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:36:48 2009.94311453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:37:49 2009.94372500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:38:11 2009.94394203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:38:50 2009.94433437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:39:51 2009.94494468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:40:52 2009.94555437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:41:53 2009.94616468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:42:54 2009.94677437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:43:55 2009.94738468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:44:56 2009.94799437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:45:57 2009.94860468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:46:58 2009.94921453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:47:59 2009.94982484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:49:00 2009.95043437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:50:01 2009.95104562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:51:03 2009.95166156) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:52:03 2009.95226484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:53:04 2009.95287453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:54:05 2009.95348484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:55:06 2009.95409453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:56:08 2009.95470953) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:57:08 2009.95531468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:58:09 2009.95592484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 14:59:10 2009.95653453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:00:12 2009.95714671) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:01:12 2009.95775453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:02:13 2009.95836515) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:03:14 2009.95897453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:04:20 2009.95962937) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:05:43 2009.96046281) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:06:18 2009.96080906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:07:19 2009.96142546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:08:21 2009.96203796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:09:24 2009.96267359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:10:32 2009.96335234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:11:23 2009.96386062) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:12:24 2009.96447500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:13:25 2009.96508078) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:14:27 2009.96569796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:15:27 2009.96630328) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:16:28 2009.96691125) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:17:35 2009.96757890) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:18:30 2009.96813359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:19:44 2009.96886718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:20:34 2009.96936906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:21:33 2009.96996500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:22:34 2009.97057218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:23:35 2009.97118218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:24:36 2009.97179312) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:25:43 2009.97246468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:26:43 2009.97306562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:27:45 2009.97367593) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:28:46 2009.97428656) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:29:46 2009.97489562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:30:48 2009.97550718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:31:49 2009.97612000) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:32:50 2009.97672750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:33:51 2009.97733734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:34:52 2009.97794703) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:35:53 2009.97855718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:36:54 2009.97917328) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:37:55 2009.97977734) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:38:14 2009.97997312) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:38:56 2009.98039265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:39:57 2009.98099703) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:40:58 2009.98160781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:41:59 2009.98222109) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:43:00 2009.98282937) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:44:01 2009.98343765) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:45:02 2009.98405031) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:46:03 2009.98465828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:47:04 2009.98526843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:48:05 2009.98587796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:49:06 2009.98648890) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:50:07 2009.98709859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:51:08 2009.98770875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:52:09 2009.98831812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:53:10 2009.98892828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:54:11 2009.98953812) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:55:12 2009.99014875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:56:13 2009.99075828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:57:14 2009.99136859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:58:15 2009.99197828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 15:59:16 2009.99258859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:00:17 2009.99319859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:01:19 2009.99382265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:02:19 2009.99442062) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:03:22 2009.99505265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:04:21 2009.99563953) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:05:23 2009.99625937) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:06:23 2009.99685968) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:07:26 2009.99748593) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:08:25 2009.99808171) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:09:28 2009.99871031) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:10:27 2009.99930000) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:11:29 2009.99991859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:12:29 2009.100052000) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:13:31 2009.100114453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:14:31 2009.100174140) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:15:32 2009.100235296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:16:33 2009.100296093) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:17:35 2009.100358203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:18:35 2009.100418046) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:19:37 2009.100479671) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:20:37 2009.100540046) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:21:40 2009.100603046) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:22:39 2009.100662093) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:23:41 2009.100724250) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:24:41 2009.100784062) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:25:43 2009.100845656) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:26:43 2009.100906093) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:27:46 2009.100969031) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:28:45 2009.101028078) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:29:47 2009.101089859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:30:48 2009.101151562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:31:48 2009.101211515) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:32:49 2009.101272109) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:33:50 2009.101333265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:34:51 2009.101394093) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:35:52 2009.101455296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:36:53 2009.101516265) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:37:54 2009.101577250) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:38:31 2009.101613890) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:39:25 2009.101668218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:40:01 2009.101704359) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:40:58 2009.101761062) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:41:59 2009.101821921) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:43:00 2009.101883562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:44:01 2009.101943968) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:45:02 2009.102005078) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:46:03 2009.102066000) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:47:04 2009.102127187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:48:05 2009.102187921) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:49:12 2009.102254671) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:50:15 2009.102318515) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:51:12 2009.102375171) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:52:10 2009.102433312) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:53:11 2009.102494343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:54:18 2009.102560984) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:55:14 2009.102616984) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:56:14 2009.102677343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:57:15 2009.102738421) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:58:17 2009.102799640) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 16:59:19 2009.102862046) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:00:18 2009.102921343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:01:19 2009.102982406) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:02:52 2009.103074937) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:03:55 2009.103138562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:05:07 2009.103210234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:05:27 2009.103230468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:06:32 2009.103294796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:07:29 2009.103352468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:08:30 2009.103413453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:09:31 2009.103474500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:10:32 2009.103535468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:11:33 2009.103596500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:12:34 2009.103657453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:13:35 2009.103718562) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:14:36 2009.103779453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:15:37 2009.103840484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:16:38 2009.103901453) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:17:39 2009.103962484) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:18:41 2009.104023593) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:26 2009.104069156) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:29 2009.104072531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:34 2009.104076890) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:34 2009.104077468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:35 2009.104078218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:35 2009.104078390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:35 2009.104078546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:38 2009.104080828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:38 2009.104080859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:38 2009.104081531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:39 2009.104081875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:39 2009.104082578) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:40 2009.104082843) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:40 2009.104083125) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:41 2009.104084546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:44 2009.104086937) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:19:49 2009.104092296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:20:43 2009.104145906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:21:44 2009.104206656) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:22:00 2009.104223171) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:22:00 2009.104223515) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:22:00 2009.104223531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:22:44 2009.104267468) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:22:53 2009.104276296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:22:54 2009.104277078) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:23:00 2009.104282875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:23:17 2009.104300125) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:23:39 2009.104322187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:24:40 2009.104383203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:25:41 2009.104444187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:00 2009.104463500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:00 2009.104463500) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:01 2009.104463750) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:23 2009.104485828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:23 2009.104485859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:24 2009.104487312) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:25 2009.104487593) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:25 2009.104488031) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:26 2009.104489546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:27 2009.104490546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:28 2009.104490656) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:28 2009.104490671) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:28 2009.104490671) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:42 2009.104505250) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:44 2009.104506718) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:45 2009.104507953) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:45 2009.104507968) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:47 2009.104509859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:47 2009.104509890) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:26:48 2009.104511437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:27:43 2009.104566203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:28:44 2009.104627203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:45 2009.104688187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:49 2009.104691687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:49 2009.104691687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:49 2009.104691796) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:57 2009.104700015) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:57 2009.104700031) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:58 2009.104701234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:58 2009.104701546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:59 2009.104702015) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:29:59 2009.104702328) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:30:00 2009.104703218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:30:00 2009.104703328) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:30:00 2009.104703343) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:30:00 2009.104703390) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:30:46 2009.104749203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:31:47 2009.104810187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:32:48 2009.104871218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:33:49 2009.104932187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:34:50 2009.104993218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:35:51 2009.105054187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:36:52 2009.105115218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:37:53 2009.105176187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:38:14 2009.105196703) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:38:54 2009.105237218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:39:55 2009.105298187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:40:56 2009.105359218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:41:57 2009.105420187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:42:59 2009.105482531) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:43:59 2009.105542187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:45:00 2009.105603218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:46:01 2009.105664187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:47:02 2009.105725218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:48:03 2009.105786187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:49:04 2009.105847218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:50:05 2009.105908187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:51:06 2009.105969218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:52:07 2009.106030218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:53:09 2009.106091828) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:54:09 2009.106152187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:54:38 2009.106181093) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:54:40 2009.106182593) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:54:40 2009.106182859) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:54:40 2009.106182875) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:54:40 2009.106182906) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:55:10 2009.106213437) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:56:11 2009.106274187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:57:12 2009.106335218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:58:13 2009.106396187) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 17:59:14 2009.106457234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:00:20 2009.106523250) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:01:17 2009.106579609) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:02:17 2009.106640250) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:03:20 2009.106702593) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:04:20 2009.106763546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:05:25 2009.106828234) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:06:41 2009.106904515) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:07:25 2009.106948203) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:08:25 2009.107008250) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:09:26 2009.107069546) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:10:27 2009.107130218) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:11:28 2009.107191296) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:12:30 2009.107252781) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:13:32 2009.107314687) : GetUserDefaultLCID failed, restorting to system verion(Sun May 31 18:14:31 2009.107374312) : GetUserDefaultLCID failed, restorting to system verion
Dakeyras MRU Honors Graduate
May 31, 2009, 9:52 PM UTC
Hi :)

Kaspersky keeps crashing mid scan, its found one virus but I cannot get the report to open. I am usine IE7 and think its the java program which is crashing which then kills the scan.

Is there anything else I can try?
OK not a problem, did you encounter any problems at all with the new Java installation?

Also found this on the system called wbemcore.txt
This is fine and relates to part of the Operating System and merely a logfile of its activity/use. Specifically the Windows Management Instrumentation (WMI) which is an implementation of the Web-Based Enterprise Management (WBEM).

Check Hard Disk For Errors:

Press Start->Run, then copy/paste the following command into the box and press OK:
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"
A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.

When completed the above, please post back the following in the order asked for:

  • How is you computer performing now? Any problems encountered and or further symptoms?
  • Answer to my Java installation query.
  • checkhd.txt.
  • A new HijackThis Log.
Dakeyras MRU Honors Graduate
June 2, 2009, 10:16 AM UTC
Hi :)

Everything OK? Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.
jimmyh09
June 3, 2009, 9:52 PM UTC
Hi Dakeyras

PC seems to be working well.

No problem with downloading java.

I had been trying the scan frommy wife's profile and it hadn't been working but tried it from my profile yesterday and it worked, strange!

Results of kaspersky virus scan:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Wednesday, June 3, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Tuesday, June 02, 2009 23:19:33
Records in database: 2298434
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Files scanned: 146700
Threat name: 1
Infected objects: 1
Suspicious objects: 0
Duration of the scan: 04:11:16


File name / Threat name / Threats count
C:\Documents and Settings\Anita\Local Settings\dxmlsq.yhx Infected: Trojan-PSW.Win32.Kates.c 1

The selected area was scanned.

Hijack this:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:44:10, on 03/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Sun\SDK\jdk\bin\javaw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/broadband
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Traymin900] %SystemRoot%\System32\drivers\Tray900.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PhiBtn] %SystemRoot%\System32\drivers\PhiBtn.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: SDK Tray Menu.lnk = ?
O4 - Global Startup: Start AntiVir PersonalEdition Classic.lnk = C:\Program Files\AntiVir PersonalEdition Classic\avcenter.exe
O4 - Global Startup: ZoneAlarm Security (2).lnk = C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate1c99511127c924a) (gupdate1c99511127c924a) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 11978 bytes


Cheers

James
Dakeyras MRU Honors Graduate
June 3, 2009, 10:45 PM UTC
Hi :)

PC seems to be working well.

No problem with downloading java.
Good :thumbup:

I had been trying the scan frommy wife's profile and it hadn't been working but tried it from my profile yesterday and it worked, strange!
Hmmm strange indeed that one but most likely due to whatever software configuration your wife has in her profile.

Entirely up to yourself if you wish to Check Hard Disk For Errors and or leave that and perform a full system maintenance, which I will provide advice about when I give the all clear.

Next:

Please download OTM to your Desktop.

  • Double-click OTM to start the program.
  • Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + B (or, after highlighting, right-click and choose Copy):
:Files

C:\Documents and Settings\Anita\Local Settings\dxmlsq.yhx



:Commands

[EmptyTemp]

[Reboot]
  • Return to OTM, right-click in the "Paste instructions for items to be moved" window (under the yellow bar) and choose Paste
  • Then click the red MoveIt! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of it and pressing CTRL + C (or, after highlighting, right-click and choose Copy), and paste it into your next response.
  • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
  • Close OTM.


When completed the above, please post back the following:

  • Inform myself how your computer is running. Any problems encountered and or further symptoms?
  • OTM Log.
  • A new HijackThis Log.