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just black screen with curser

1 min read

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This thread's last reply is from May 2, 2009, 4:09 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

golf1here
May 1, 2009, 6:39 PM UTC
Hi
Can you help please. My wife's computer when I turn it on I only get a black screen but can see and move the curser. Tried ctrl alt delete. but nothing. Please Help!
NonSuch Administrator
May 2, 2009, 4:09 AM UTC
http://forum.kaspersky.com/index.php?showtopic=115093

While we appreciate that you very likely posted at multiple forums in order to ensure a response, that only serves to tie up the time of multiple helpers who could be using that time to help someone else who also has problems. Although there are many forums that handle HijackThis logs, there are not so many helpers; most of us help out at several forums. In addition, the results may not work out so well when you're following different instructions from different helpers. They may suggest different approaches for the same problem, all of which may be good; however, system conflicts may arise if different fixes for the same problem are applied simultaneously.

In the future, for your sake as well as ours, please refrain from requesting help from multiple forums. Choose one, and stick with that one until they've resolved your problem. In the meantime, I would suggest you provide more data at the Kaspersky forums, such as the operating system on your wife's computer, etc.

This topic is now closed.

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