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Hijackthis log

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Hijackthis log

Unread postby luthien » September 26th, 2005, 1:09 pm

Logfile of HijackThis v1.99.1
Scan saved at 11:04:38 AM, on 9/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jucheck.exe
C:\Program Files\AOL 7.0\aoltray.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
C:\Documents and Settings\Linda\My Documents\Unzipped\hijackthis[1]\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.mdg.ca
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: MSEvents Object - {52B1DFC7-AAFC-4362-B103-868B0683C697} - C:\WINDOWS\system32\awtst.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Shortcut to MDGnotify.lnk = C:\WINDOWS\MDG\MDGnotify.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.mdg.ca
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZI ... b34246.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/defaul ... der_v6.cab
O20 - Winlogon Notify: awtst - C:\WINDOWS\system32\awtst.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SDPAUMS server service (SDPASVC) - Matsushita Electric Industrial Co.,Ltd. - C:\WINDOWS\System32\sdpasvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks so much!
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Posts: 3
Joined: September 26th, 2005, 1:06 pm
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Unread postby dobhar » September 26th, 2005, 7:09 pm


My name is dobhar and I will be looking over your log. Please give me some time to go look it over and I will post back as soon as possible. If you have any questions please post back as a reply to this Thread\Topic and I will be advised by email so I can return and help you. Do not start another Thread\Topic.

Thank You,
User avatar
MRU Honors Grad Emeritus
Posts: 961
Joined: March 3rd, 2005, 3:00 am
Location: Winnipeg

Unread postby dobhar » September 26th, 2005, 8:15 pm

Hi luthien...

Please print out or copy these instructions\tutorials to Notepad as the internet will be unavailble to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Step 1.

Please download and install CCleaner from here
(Note: DO NOT run this program yet)

Step 2.

Please download VundoFix.exe from here to your desktop.
- Double-click VundoFix.exe to extract the files...This will create a VundoFix folder on your desktop.
- After the files are extracted, please reboot your computer into Safe Mode.

Step 3.

- Reboot computer into "Safe Mode" Using the {b]F8[/b] method:
- As soon as the BIOS is loaded begin tapping the F8 key until the Boot Menu appears
- Use the arrow keys to select the Safe Mode menu item
(Note: For additional help in booting into Safe Mode, see the following site - here

Step 4.

We need to make sure all hidden files are showing...
  • Open "My Computer".
  • Click on "Tools" and from the drop down menu select "Folder Options".
  • Select the "View" tab.
  • Under the "Hidden files and folders" heading SELECT "Show hidden files and folders".
  • UNCHECK the "Hide file extensions for known types option".
  • UNCHECK the "Hide protected operating system files (recommended) option".
  • Click "Yes" to confirm.
  • Click "OK".
Step 5.

Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
  • You will first be presented with a warning. It should look like this
    VundoFix V2.13 by Atri
    By using VundoFix you agree that you are doing so at your own risk
    Press enter to continue....

  • At this point press enter one time.
  • Next you will see:
    Type in the filepath as instructed by the forum staff
    Then Press Enter, Then F6, Then Enter Again to continue with the fix.
  • At this point please type the following file path (make sure to enter it exactly as below!):
    • Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
    • Next you will see:
      Please type in the second filepath as instructed by the forum staff
      Then Press Enter, Then F6, Then Enter Again to continue with the fix.
    • At this point please type the following file path (make sure to enter it exactly as below!):
      • Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
      • The fix will run then HijackThis will open.
      • In HijackThis, please place a check next to the following items and click FIX CHECKED:

        O2 - BHO: MSEvents Object - {52B1DFC7-AAFC-4362-B103-868B0683C697} - C:\WINDOWS\system32\awtst.dll
        O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
        O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
        O20 - Winlogon Notify: awtst - C:\WINDOWS\system32\awtst.dll

        • After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
        • Pressing any key will cause a "Blue Screen of Death". This is normal, do not worry! At this point if your PC does not reboot then manually reboot your PC.
        • Once your machine reboots please continue with the instructions below.
        Step 6.

        We now need to cleanup all the Temp, Temorary Internet Files, Recycle Bin, etc...
        - Start the CCleaner program
        - Get into "Options" => Select "Advanced" => Deselect\uncheck "Only delete files in Windows Temp folders older than 48 hours"
        - We are only going to work with the "Cleaner" section. (Note: Do not use the "Issues" section)
        - click on the Run Cleaner button in the lower right-hand corner
        - After complete close program

        Step 7.

        Run Panda's ActiveScan - online virus scan from here and perform a full system scan.
        - Once you are on the Panda site click the "Scan your PC" button
        - A new window will open...click the big "Check Now" button
        - Enter your Country
        - Enter your State/Province
        - Enter your e-mail address and click send
        - Select either Home User or Company
        - Click the big Scan Now button
        - If it wants to install an ActiveX component allow it
        - It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
        - Click on "Local Disks" to start the scan
        - Post Panda scan results in your next reply

        Step 8.

        - Post a fresh new HijackTHis log
        - Post the Vundofix.txt log
        - Post the Panda ActiveScan results
        User avatar
        MRU Honors Grad Emeritus
        Posts: 961
        Joined: March 3rd, 2005, 3:00 am
        Location: Winnipeg

        Unread postby luthien » October 3rd, 2005, 2:02 pm

        HI! I tried doing what you suggested, but step 5 won't finish. I started in safe mode, and opened it as described. I put the file name excatly as asked, hit enter, F6, Enter, and nothing happens.

        Help again please :)
        Active Member
        Posts: 3
        Joined: September 26th, 2005, 1:06 pm

        Unread postby dobhar » October 3rd, 2005, 3:10 pm

        Hi luthien...

        As it has been almost 7 days could you please give me a new fresh HijackThis log.

        User avatar
        MRU Honors Grad Emeritus
        Posts: 961
        Joined: March 3rd, 2005, 3:00 am
        Location: Winnipeg

        Unread postby NonSuch » October 18th, 2005, 4:47 am

        Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

        Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

        If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

        You can help support this site from this link :
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        Do not bother contacting us if you are not the topic starter. A valid,
        working link to the closed topic is required along with the user name used.
        If the user name does not match the one in the thread linked, the email will be deleted.
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