1) I succesfully removed an email virus titled "Ink Supercenter."
2) With the Dell Technical support, the man sharing my screen installed malwarebytes and I am pretty sure he managed to remove the "cannot find reSycled/ntldr.com virus," which prevents me from opening the hard drive folder. It turns out there were 9 infected registry files (Trojan) that hopefully were fixed.
3) Yet these are problems still occuring. First, the MSN search engine is not functioning correctly. Let's say I type in dog, I get strange, unrelated search results, and I am led to a compltely irrelevant site (One site had something to with cows
4) While MSN search doesn't work, google works fine, so that's a relief.
Logfile of HijackThis v1.99.1
Scan saved at 12:17:19 PM, on 1/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works
Shared\WkUFind.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security
Suite\RpsSecurityAwareR.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?
LinkId=69157
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext
= http://shell.windows.com/fileassoc/0409/xml/redir.asp?Ext=pdf
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = *.local
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-
FA578C2EBDC3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-
D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security
Suite\pkR.dll
O2 - BHO: (no name) - {58154FDF-6406-4527-90E7-F58DDF89A878} -
(no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-
001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-
D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} -
(no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC
-5164760863C6} - C:\Program Files\Common Files\Microsoft
Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0}
- (no file)
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media
Experience\PCMService.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO
Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program
Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.6.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support
Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program
Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program
Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-
Aware\AAWTray.exe
O4 - HKLM\..\Run: [RpsInstall] C:\Program Files\InstallShield
Installation Information\{6D01DFC8-AEA9-4F8F-B7C7-
205E75F758D5}\RpsPackage.exe USE_DEFAULTS CADR_RESTART
IIGUID={EACD7CAE-8115-4A2C-9C3C-5EF27214909D}
BB_USE_UPGRADE UPDATE_FINISH
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program
Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program
Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-
00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-
11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05
\bin\ssv.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-
00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-
f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file
missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088
-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-
00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-
11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program
files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes
Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}
(MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/c
lient/muweb_site.cab?1132062053250
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove
Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave
Flash Object) -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swfla
sh.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} -
http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.co
m/6712/player/install/installer.exe
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F}
- C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32
\dimsntfy.dll (file missing)
O20 - Winlogon Notify: GoToAssist - C:\Program
Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32
\WgaLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program
Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program
Files\Bonjour\mDNSResponder.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. -
C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program
Files\Citrix\GoToAssist\514\g2aservice.exe" Start=service (file
missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\11
\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program
Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International,
Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation -
C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program
Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program
Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security
Services) - Verizon - C:\Program Files\Verizon\Verizon Internet
Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) -
Verizon - C:\Program Files\Verizon\Verizon Internet Security
Suite\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter)
(sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell
Support Center\bin\sprtsvc.exe