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Please help my laptop

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This thread's last reply is from February 14, 2009, 2:00 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

askmeexpert
January 26, 2009, 4:01 PM UTC
Hi there,

Thanks in advance for your help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:57:03 AM, on 1/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PDFCreatorMessages.exe
C:\WINDOWS\system32\StacSV.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\TEMP\NME0AC.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\Program Files\Apoint\HidFind.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Iomega\Automatic Backup Pro\LiveSystem.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\VB5\VB5.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=1080424
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=1080424
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! ¤u¨ã¦C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: Yahoo! ¤u¨ã¦C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [WavXMgr] C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
O4 - HKLM\..\Run: [SecureUpgrade] C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PDFCreatorClient] C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup Pro] "C:\Program Files\Iomega\Automatic Backup Pro\LiveSystem.exe" -s
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ets-houston.local
O17 - HKLM\Software\..\Telephony: DomainName = ets-houston.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{F2885FD2-C635-41E9-9C7F-5BAAE4E91FFF}: NameServer = 10.10.10.2,68.94.156.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ets-houston.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ets-houston.local
O20 - AppInit_DLLs: rdyjtc.dll
O20 - Winlogon Notify: gemsafe - C:\Program Files\Gemplus\GemSafe Libraries\BIN\WLEventNotify.dll
O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall (OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
O23 - Service: PDFCreatorMessages - Global Graphics Software Ltd - C:\WINDOWS\system32\PDFCreatorMessages.exe
O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe
O23 - Service: SolidWorks Licensing Service - SolidWorks - C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe
O23 - Service: NTRU TSS v1.2.1.25 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: WaveEnrollmentService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Authentication Manager\WaveEnrollmentService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11860 bytes
Bob4 MRU Master
February 10, 2009, 1:11 PM UTC
Sorry for the delay. As you can see we get a bit busy from time to time and volunteers are limited.
If you still need help please post a new HJT log.
ndmmxiaomayi MRU Emeritus
February 14, 2009, 2:00 PM UTC
This topic is now closed due to inactivity.

If you still require help, please start a new topic in the Malware Removal forum and wait for a helper to assist you.

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