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AV disabled, SpyBot doesn't run, all sorts of problems

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AV disabled, SpyBot doesn't run, all sorts of problems

Unread postby whizzdome » January 25th, 2009, 6:56 pm

I think I am infected. Symptoms include:
- AV (avast) disabled, will not run
- Spybot will not run
- various malware removers will not run or install (including Microsoft's)
- ccleaner will not run
- System Restore says "cannot restore"
- Windows Firewall switched off (but I have managed to get that working again)
- cannot get into Safe Mode (I press f8, choose Safe Mode, and I get a Blue Screen)
- HijackThis does not install
All of the programs where I say "does not run" or "does not install": sometimes I get a quick flash of soemthing happening on the screen, but then it goes away; usually there is a simply a little disk activity but then nothing happens.

Please help!
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Re: AV disabled, SpyBot doesn't run, all sorts of problems

Unread postby NonSuch » January 25th, 2009, 11:42 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
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