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I get random pop-ups from advertising sites and pop-ups with no content, just a blank white page. Also, I can't put my cpu to sleep, it just turns on after a minute or so. I can't download HijackThis, as the virus fragments the download file into two parts, so I don't have their log, but I do have a Norton log. Also, I can't turn on Windows' automatic updates. This is the link to the popup when I searched "Hijack This" on Google.
We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.
Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.
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