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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Download gmer.zip by GMER from here and extract it to a folder on your desktop
Right-click on gmer.exe and chose Run as administrator to launch the program
If asked, allow the gmer.sys driver to load
If it warns you about rootkit activity and asks if you want to run scan, click OK
If you don't get a warning, click the Rootkit/Malware tab and then Scan
Once the scan has finished, click copy
Create a new notepad document on your desktop, name it "gmerrk.txt", open it, insert the GMER log by right-clicking in the document and chosing Paste, and then save the document
This log must be included in your next reply
Back in GMER, click on the >>> tab to bring up additional tabs
Click on the Autostart tab and then click Scan
Once the scan has finished, click copy, start a new reply here, right click and select "paste" to copy the log.
Also remember to copy the content of "gmerrk.txt" into the reply
Due to lack of response, this topic is now closed.
If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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