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I heard you guys could help...

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This thread's last reply is from September 28, 2008, 5:57 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

mrmclellan
September 27, 2008, 7:29 PM UTC
Hi,

My kids laptop expired its virus protection and we've been rewarded with a good one. The machine runs XP and Explorer has been affected...all sites slow and access to such sites as MacAfee and Norton blocked. My attempt to install fresh Norton software from disc was also blocked. Any ideas?

Mark
NonSuch
September 28, 2008, 5:57 PM UTC
In order for us to help you it is necessary that you provide us with a HijackThis log. A HijackThis log, as well as other logs that may be requested, provide us with a guideline for removing whatever malware is infecting your system. We cannot proceed without such logs for guidance.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<