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This thread's last reply is from September 8, 2008, 1:03 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

goat
September 5, 2008, 4:21 AM UTC
i have a windows antivirus popup that keeps coming up from my toolbar, and occasionally there is a system alert that claims i have some kind of infection and prompts me to install some spyware service, and my spyware doctor is being blocked from updating. plz help, here is my hijackthis log




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:03:48 PM, on 9/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\shell.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\shell.exe
O2 - BHO: BhoApp Class - {2A8D06B4-1B40-009F-E531-629A59080F43} - C:\Program Files\altcmd\altcmd32.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [Printer] C:\WINDOWS\system32\printer.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Spoolsv] C:\WINDOWS\system32\spoolvs.exe
O4 - Startup: findfast.exe
O4 - Global Startup: autorun.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1219975892796
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=23100
O20 - AppInit_DLLs: C:\WINDOWS\system32\wowfx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

--
End of file - 2986 bytes
Bio-Hazard MRU Master Emeritus
September 5, 2008, 6:18 AM UTC
Welcome to the MWR forums. My name is Bio-Hazard. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research. Please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear.
  • Absence of symptoms does not mean that everything is clear.
  • I f you don't know or understand something please don't hesitate to ask.
  • It is important that you reply to this thread. Do not start a new topic.


Note: I am still in training here at Malware Removal, however I will be working under the direct supervision of one of our Malware Experts. Any recommendations will first be approved before being given to you. Because of this, there may be a short delay in getting our responses to you, however be assured that we will be working diligently on your problem.


Uninstall list

Make an uninstall list using HijackThis. To access the Uninstall Manager you would do the following:

  • Start HijackThis
  • Click on the Config button
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.
  • Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.
Bio-Hazard MRU Master Emeritus
September 5, 2008, 5:25 PM UTC
SDFix
If you already have SDFix, delete it & download it again as it's being updated regularly.
Download SDFix by AndyManchesta and save it to your desktop.
  • Double click on SDFix.exe. By default, it will install to C:\
  • Click on Install
  • Don't run it yet

Print out or save this set of instructions as you will not have internet access during the fix.
Restart the computer in Safe Mode
:!: Let me know if you can't boot into Safe Mode. Do not continue with the fixes.
  • When you see the BIOS screen, start pressing F8 repeatedly
  • A boot menu will appear
  • Using the up down arrows, select Safe Mode and press the Enter key
  • Windows will now load
  • Log in to your usual account

  • Navigate to C:\SDfix (if you installed it to the default location, otherwise, locate where you installed it)
  • Double click on RunThis.bat
  • Type Y to begin the cleanup process
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot
  • When the PC restarts the tool will run again and complete the removal process then display Finished
  • Press any key to end the script and load your desktop icons
  • Once the desktop icons load, the SDFix report will open on screen. You can also find the report in SDFix folder, named Report.txt
  • Copy & paste the contents of the log in your next reply


Logs/Information to Post in Next Reply

Please post the following logs/Information in your reply:
  • Sdfix report
  • A fresh HijackThis Log ( after all the above has been done)
  • How are things running now ?
goat
September 6, 2008, 2:30 AM UTC
The trojan is still active and now i have no control panel and my access to my computer is restricted



here is my log file


SDFix: Version 1.221
Run by [redacted] on Thu 09/04/2008 at 09:12 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File
Resetting SecurityProviders Value
Resetting AppInit_DLLs value


Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\Goat\Application Data\printer.exe - Deleted
C:\Program Files\altcmd\almd32.dll - Deleted
C:\Program Files\altcmd\altcmd.inf - Deleted
C:\Program Files\altcmd\altcmd32.dll - Deleted
C:\Program Files\altcmd\uninstall.bat - Deleted
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\autorun.exe - Deleted
C:\Documents and Settings\HannahBug\Start Menu\Programs\Startup\findfast.exe - Deleted
C:\WINDOWS\shell.exe - Deleted
C:\WINDOWS\system32\printer.exe - Deleted
C:\WINDOWS\system32\spoolvs.exe - Deleted
C:\WINDOWS\system32\wowfx.dll - Deleted



Folder C:\Program Files\altcmd - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-04 21:17:18
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\WINDOWS\\system32\\mmc.exe"="C:\\WINDOWS\\system32\\mmc.exe:*:Enabled:Microsoft Management Console"
"C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe"="C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe:*:Enabled:Veoh Client"
"C:\\Documents and Settings\\Goat\\Application Data\\printer.exe"="C:\\Documents and Settings\\Goat\\Application Data\\printer.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\printer.exe"="C:\\WINDOWS\\system32\\printer.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\spoolvs.exe"="C:\\WINDOWS\\system32\\spoolvs.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\shell.exe"="C:\\WINDOWS\\shell.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Goat\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\Goat\\Start Menu\\Programs\\Startup\\findfast.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe:*:Enabled:@xpsp2res.dll,-22019"
"%windir%\\system32\\winav.exe"="%windir%\\system32\\winav.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Goat\\Application Data\\mcrupdate.exe"="C:\\Documents and Settings\\Goat\\Application Data\\mcrupdate.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Administrator\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\Administrator\\Start Menu\\Programs\\Startup\\findfast.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\HannahBug\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\HannahBug\\Start Menu\\Programs\\Startup\\findfast.exe:*:Enabled:@xpsp2res.dll,-22019"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Goat\\Application Data\\printer.exe"="C:\\Documents and Settings\\Goat\\Application Data\\printer.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\printer.exe"="C:\\WINDOWS\\system32\\printer.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\spoolvs.exe"="C:\\WINDOWS\\system32\\spoolvs.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\shell.exe"="C:\\WINDOWS\\shell.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Goat\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\Goat\\Start Menu\\Programs\\Startup\\findfast.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe:*:Enabled:@xpsp2res.dll,-22019"
"%windir%\\system32\\winav.exe"="%windir%\\system32\\winav.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Goat\\Application Data\\mcrupdate.exe"="C:\\Documents and Settings\\Goat\\Application Data\\mcrupdate.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\Administrator\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\Administrator\\Start Menu\\Programs\\Startup\\findfast.exe:*:Enabled:@xpsp2res.dll,-22019"
"C:\\Documents and Settings\\HannahBug\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\HannahBug\\Start Menu\\Programs\\Startup\\findfast.exe:*:Enabled:@xpsp2res.dll,-22019"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Tue 2 Sep 2008 56 ..SHR --- "C:\WINDOWS\system32\945958F93A.sys"
Tue 2 Sep 2008 3,350 A.SH. --- "C:\WINDOWS\system32\KGyGaAvL.sys"
Fri 29 Aug 2008 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Thu 28 Aug 2008 671,462 A..H. --- "C:\Documents and Settings\Goat\My Documents\My Music\New Folder\Rape My Sister Blonde [wyzo].zip"

Finished!
Bio-Hazard MRU Master Emeritus
September 6, 2008, 5:35 PM UTC
Hello goat!

Could you please post a new HijackThis log for me to see.
goat
September 8, 2008, 9:24 AM UTC
thank you very much for your time, but i decided to simply reformat my hd. i'm looking to replace it for a larger one soon so it was rather empty. once again, i do appreciate your help though.
askey127 Admin/Teacher
September 8, 2008, 1:03 PM UTC
goat,

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