Virtumonde need help plz

Here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:56:58 PM, on 8/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Windows\System32\rundll32.exe
C:\Users\lisa\winlogon.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\cmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2FA24518-5FE0-4CF1-8BA1-8EB9BE93AA50} - C:\Windows\system32\cbXNHAts.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NSWatchDog] C:\Windows\NSWATC~1.EXE &PT=MP&MI=60531745832&OS=Microsoft_Windows_Vista_version_6.0
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [MSServer] rundll32.exe C:\Windows\system32\cbXNHAts.dll,#1
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [Windows Logon Applicationedc] C:\Users\lisa\winlogon.exe
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\lisa\AppData\Local\Temp\xxyyvSJY.dll,c
O4 - HKCU\..\Run: [MSServer] rundll32.exe C:\Users\lisa\AppData\Local\Temp\opnomlKB.dll,#1
O4 - HKCU\..\Run: [BM43f22c8c] Rundll32.exe "C:\Users\lisa\AppData\Local\Temp\rityicvr.dll",s
O4 - HKCU\..\Run: [40c11f10] rundll32.exe "C:\Users\lisa\AppData\Local\Temp\bvtbxekv.dll",b
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Customize Menu - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5E92F538-B50B-46C5-9C5F-C6EECED3F6C6} -
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - O16 - DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} () -
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: McAfee Application Installer Cleanup (0312441218441845) (0312441218441845mcinstcleanup) - McAfee, Inc. - C:\Windows\TEMP\031244~1.EXE
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: dlbt_device - - C:\Windows\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10923 bytes

Welcome to the Malware removal Forums. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

A few things you may do prior to cleaning:

1. Backup any important data first!!
   • How to use the Backup utility that is included in Windows XP to back up files and folders
   • Windows XP Backup Made Easy
     
   • How Do I Back Up Files on My Computer?
2. There are several online backup storage websites available. Some require a fee; some offer free backup storage.
   • Mozy Online Backup: Free. Automatic. Secure
   • Free Secure Online Storage--Xdrive
   • Media Max
3. Review the instructions on starting your computer in Safe Mode. (without networking support !). If you don’t know how to boot in Safe Mode, use this tutorial, How To Start Windows in Safe Mode.
4. Review the instructions on configuring Windows Explorer to Show All Hidden Files and Folders.
5. Perform all actions in the order given.
6. If you are unsure of any procedure, stop and ask!
7. Please reply to this thread. Do not start a new topic.
8. Complete all the steps. ABSENCE OF SYMPTOMS DOES NOT ALWAYS MEAN A CLEAN COMPUTER!!

During the cleaning process, if any other issues appear, please let us know. Please do not make any changes on your computer during the cleaning process or download and add programs on your computer unless instructed to do so. Thanks.

You want to run the fix until you see all Vundo files say: "Has been deleted".

• Please download
  VundoFix.exe by Atribune to your desktop.
• Double-click VundoFix.exe to run it.
• Click the Scan for Vundo button.
• After it is done scanning, click the Remove Vundo button.
• You will receive a prompt asking if you want to remove the files, click YES.
• After you click Yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will shutdown your computer, click OK.
• Turn your computer back on.
• Please post the contents of C:\vundofix.txt and a new HijackThis log.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from Click the "Scan for Vundo button. when VundoFix appears at reboot.

how can I download if I am in safe mode? do I restart after the saving..and safe mode process?

and I am having a problem connecting to any websites... I am using my laptop to update you.

You were asked to review the instructions for Safe Mode. You cannot download any file while in Safe Mode. A Few Things You Can Do Prior To Cleaning is meant to give you some ideas that will help you during cleaning. Follow the instructions I give you for cleaning.

I finally got to the link...loaded vindufix...and it states no virus found. I know it is there due to Spybot and McAffee both finding it. Here is the current HJL:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:21:57 PM, on 8/12/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Windows\System32\rundll32.exe
C:\Users\lisa\winlogon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\cmd.exe
C:\Windows\system32\WerFault.exe
C:\Windows\system32\taskeng.exe
C:\Users\lisa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YUUURBOY\VundoFix[1].exe
C:\Program Files\Trend Micro\HijackThis\findme.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = viewtopic.php?f=11&t=33624
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NSWatchDog] C:\Windows\NSWATC~1.EXE &PT=MP&MI=60531745832&OS=Microsoft_Windows_Vista_version_6.0
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [Windows Logon Applicationedc] C:\Users\lisa\winlogon.exe
O4 - HKCU\..\Run: [MSServer] rundll32.exe C:\Users\lisa\AppData\Local\Temp\pmnlMCsP.dll,#1
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [40c11f10] rundll32.exe "C:\Users\lisa\AppData\Local\Temp\ovuiwwey.dll",b
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\lisa\AppData\Local\Temp\yATmLccA.dll,c
O4 - HKCU\..\Run: [BM43f22c8c] Rundll32.exe "C:\Users\lisa\AppData\Local\Temp\kbroeore.dll",s
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} (QuickBooks Online Edition Utilities Class v10) - https://accounting.quickbooks.com/c4/v19.108/qboax10.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: dlbt_device - - C:\Windows\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11362 bytes

Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

1. Please download ComboFix save it to your desktop. **Note: It is important that it is saved directly to your desktop**.
2. Close any open browsers.
3. Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.
4. Double click combofix.exe and follow the prompts.
5. A window will open with a warning. Type 1 and press Enter to begin the scan.
6. The scan will temporarily disable your desktop, and if interrupted, may leave your desktop disabled. If this occurs, please reboot to restore the desktop.
7. Caution - do not touch your mouse/keyboard until the scan has completed. Touching your mouse/keyboard while the scan is running may cause it to stall.
8. When finished, ComboFix will produce a log for you and will automatically save the log file to C:\combofix.txt.
9. ComboFix will create a folder called QooBox in C: (C:\QooBox). It will contain any folders that were quarantined. When you are done, you can delete this folder - QooBox.
10. Note: ComboFix may reset a number of Internet Explorer's settings including making it the default browser. ComboFix resets some settings in IE in order to remove changes which may have been made by malware. It may also change the time format.
11. Please post the log from ComboFix and a new HijackThis log. Thanks.

How do I disable the anti-virus programs you mentioned?

Step 1

1. According to your Internet connection, please disconnect from the Internet.
   • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
   • Turn your modem off.
   • Disconnect your modem cable from your computer.
2. Turn the device off for Handheld wireless connections.
3. Exit all processes and items in your System tray.

Step 2

McAfee Antivirus or VirusScan® Plus

1. Look for a McAfee sign (icon) in the system tray in the bottom right hand corner.
2. Right click on the McAfee sign (icon), choose Exit. A popup will warn that protection will now be disabled.
3. Click on Yes to disable the McAfee Antivirus Guard.
4. The McAfee Antivirus Guard is disabled.

Step 3

1. Please disable Spybot - Search and Destroy TeaTimer, as it will prevent HijackThis from fixing the infection. You can enable it after you're clean. To disable Spybot - Search and Destroy TeaTimer:
2. Open Spybot - Search and Destroy.
3. Click Mode in the toolbar.
4. Select Advance Mode.
5. Click Tools.
6. ClickResident.
7. Uncheck the box next to Resident Tea-Timer.
8. Close Spybot - Search and Destroy.
9. Reboot your machine.
   Don't forget to restart Spybot - Search and Destroy's Teatimer when your machine is clean and undo the changes above.
10. If needed, How To Disable Spybot Search and Destroy TeaTimer.

Here is the combofix log:

ComboFix 08-08-12.01 - lisa 2008-08-12 19:20:43.1 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1190 [GMT -4:00]
Running from: C:\Users\[removed]\Desktop\ComboFix.exe
* Created a new restore point
* Resident AV is active

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Users\lisa\AppData\Local\Temp\kbroeore.dll
C:\Users\lisa\AppData\Local\Temp\ovuiwwey.dll
C:\Users\lisa\AppData\Roaming\macromedia\Flash Player\#SharedObjects\DQH6CNA5\interclick.com
C:\Users\lisa\AppData\Roaming\macromedia\Flash Player\#SharedObjects\DQH6CNA5\interclick.com\ud.sol
C:\Users\lisa\AppData\Roaming\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com
C:\Users\lisa\AppData\Roaming\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com\settings.sol
C:\Windows\system32\MSINET.oca
C:\Windows\system32\pac.txt

.
((((((((((((((((((((((((( Files Created from 2008-07-12 to 2008-08-12 )))))))))))))))))))))))))))))))
.

2008-08-12 17:54 . 2008-08-12 17:54 77 --a------ C:\Users\lisa\2746.bat
2008-08-12 15:39 . 2008-08-12 15:39 <DIR> d-------- C:\VundoFix Backups
2008-08-12 15:37 . 2008-08-12 15:37 77 --a------ C:\Users\lisa\8751.bat
2008-08-12 13:49 . 2008-08-12 13:49 77 --a------ C:\Users\lisa\1716.bat
2008-08-12 13:18 . 2008-08-12 13:18 77 --a------ C:\Users\lisa\7043.bat
2008-08-12 13:03 . 2008-08-12 13:03 77 --a------ C:\Users\lisa\5326.bat
2008-08-12 11:51 . 2008-08-12 11:51 77 --a------ C:\Users\lisa\1814.bat
2008-08-12 11:41 . 2008-08-12 11:41 77 --a------ C:\Users\lisa\7893.bat
2008-08-12 11:15 . 2008-08-12 11:15 77 --a------ C:\Users\lisa\4422.bat
2008-08-12 10:50 . 2008-08-12 11:11 <DIR> d-------- C:\Users\All Users\Spybot - Search & Destroy
2008-08-12 10:50 . 2008-08-12 11:11 <DIR> d-------- C:\ProgramData\Spybot - Search & Destroy
2008-08-12 10:50 . 2008-08-12 10:51 <DIR> d-------- C:\Program Files\Spybot - Search & Destroy
2008-08-11 18:56 . 2008-08-11 18:56 <DIR> d-------- C:\Program Files\Trend Micro
2008-08-11 18:43 . 2008-08-11 18:43 <DIR> d-------- C:\Program Files\Windows Live Safety Center
2008-08-10 08:50 . 2008-08-10 08:50 77 --a------ C:\Users\lisa\1065.bat
2008-08-08 16:32 . 2008-08-08 16:32 77 --a------ C:\Users\lisa\2045.bat
2008-08-08 15:13 . 2008-08-08 15:13 77 --a------ C:\Users\lisa\8439.bat
2008-08-05 13:30 . 2008-08-05 13:30 <DIR> d-------- C:\Windows\System32\kBin02
2008-08-05 13:30 . 2008-08-05 13:30 <DIR> d-------- C:\Temp\epr1
2008-08-05 13:30 . 2008-08-05 13:30 77 --a------ C:\Users\lisa\6488.bat
2008-08-05 13:17 . 2008-08-05 13:34 <DIR> d-------- C:\Users\lisa\AppData\Roaming\LimeWire
2008-07-22 22:00 . 2008-06-25 21:45 12,240,896 --a------ C:\Windows\System32\NlsLexicons0007.dll
2008-07-22 21:59 . 2008-06-25 21:45 2,644,480 --a------ C:\Windows\System32\NlsLexicons0009.dll
2008-07-22 21:59 . 2008-06-25 23:29 801,280 --a------ C:\Windows\System32\NaturalLanguage6.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-08-12 16:20 --------- d-----w C:\Program Files\dl_Cats
2008-08-12 15:14 --------- d-----w C:\Program Files\McAfee
2008-08-05 17:12 --------- d---a-w C:\ProgramData\TEMP
2008-07-10 07:06 --------- d-----w C:\Program Files\Windows Mail
2008-07-04 20:36 --------- d-----w C:\Program Files\Coupons
2008-06-28 14:07 936 ----a-w C:\Users\lisa\AppData\Roaming\wklnhst.dat
2008-06-27 22:38 53,248 --sh--w C:\Users\lisa\winlogon.exe
2008-06-21 16:29 --------- d-----w C:\Program Files\Common Files\McAfee
2008-06-15 21:11 0 ---ha-w C:\Windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-06-10 17:35 174 --sha-w C:\Program Files\desktop.ini
2008-06-10 13:45 82,432 ----a-w C:\Windows\System32\axaltocm.dll
2008-06-10 13:45 101,888 ----a-w C:\Windows\System32\ifxcardm.dll
2008-05-27 05:21 1,582,592 ----a-w C:\Windows\System32\tquery.dll
2008-05-27 05:17 87,552 ----a-w C:\Windows\System32\SearchFilterHost.exe
2008-05-27 05:17 87,552 ----a-w C:\Windows\System32\mssitlb.dll
2008-05-27 05:17 60,416 ----a-w C:\Windows\System32\msscntrs.dll
2008-05-27 05:17 6,103,040 ----a-w C:\Windows\System32\chtbrkr.dll
2008-05-27 05:17 34,816 ----a-w C:\Windows\System32\msscb.dll
2008-05-27 05:17 32,768 ----a-w C:\Windows\System32\mssprxy.dll
2008-05-27 05:17 313,344 ----a-w C:\Windows\System32\thawbrkr.dll
2008-05-27 05:17 301,568 ----a-w C:\Windows\System32\srchadmin.dll
2008-05-27 05:17 194,560 ----a-w C:\Windows\System32\offfilt.dll
2008-05-27 05:17 143,872 ----a-w C:\Windows\System32\korwbrkr.dll
2008-05-27 05:17 11,776 ----a-w C:\Windows\System32\msshooks.dll
2008-05-27 05:17 1,671,680 ----a-w C:\Windows\System32\chsbrkr.dll
2008-05-27 04:59 18,904 ----a-w C:\Windows\System32\StructuredQuerySchemaTrivial.bin
2008-05-27 04:59 106,605 ----a-w C:\Windows\System32\StructuredQuerySchema.bin
2008-03-08 16:02 84,064 ----a-w C:\Users\lisa\AppData\Roaming\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Logon Applicationedc"="C:\Users\lisa\winlogon.exe" [2008-06-27 18:38 53248]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 14:09 460784]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 10:23 202544]
"RoboForm"="C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2008-04-16 17:39 160592]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 13:37 81920]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 10:24 16384]
"Google Desktop Search"="C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-11-15 11:06 1862144]
"DLBTCATS"="C:\Windows\system32\spool\DRIVERS\W32X86\3\DLBTtime.dll" [2007-02-22 10:26 73728]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 23:16 39792]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-02-01 00:13 385024]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-02-19 14:10 267048]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 10:23 202544]
"NvSvc"="C:\Windows\system32\nvsvc.dll" [2007-09-23 00:11 86016]
"NvCplDaemon"="C:\Windows\system32\NvCpl.dll" [2007-09-23 00:11 8429568]
"NvMediaCenter"="C:\Windows\system32\NvMcTray.dll" [2007-09-23 00:11 81920]
"mcagent_exe"="C:\Program Files\McAfee.com\Agent\mcagent.exe" [2007-11-01 19:12 582992]
"RtHDVCpl"="RtHDVCpl.exe" [2007-03-15 09:32 4390912 C:\Windows\RtHDVCpl.exe]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [2007-11-15 10:54:51 50688]
HotSync Manager.lnk - C:\Program Files\Palm\Hotsync.exe [2004-06-09 14:27:34 471040]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 02:01:04 83360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\DomainProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{A2D942E6-CA92-4016-BC11-4F254CBAC099}"= UDP:C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe:McAfee Network Agent
"{BA2ED07B-AA0E-49C0-BD3F-456BC3F1FC11}"= TCP:C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe:McAfee Network Agent
"{43511B94-D629-4435-B22D-23D7BA3E8E87}"= UDP:C:\Program Files\Yahoo!\Yahoo! Music Jukebox\YahooMusicEngine.exe:Yahoo! Music Jukebox
"{CB076EBE-E58F-466D-B698-945493257F39}"= TCP:C:\Program Files\Yahoo!\Yahoo! Music Jukebox\YahooMusicEngine.exe:Yahoo! Music Jukebox
"{4A5DAFD7-C0F6-4DA9-8290-B6D5890F3D6C}"= Disabled:UDP:135:TCP Port 135
"{5BD535C3-A19B-49C0-9624-5FB3AF9F4FBF}"= Disabled:UDP:5000:TCP Port 5000
"{68BE6B40-B9D7-4C8B-98F1-0ABB00918FD1}"= Disabled:UDP:5001:TCP Port 5001
"{538960F8-13F8-4F31-B685-A748344F68DB}"= Disabled:UDP:5002:TCP Port 5002
"{949CFBB9-688B-4965-B556-B534F82C4D0D}"= Disabled:UDP:5003:TCP Port 5003
"{CC66243D-A863-4826-A4AB-60064420A587}"= Disabled:UDP:5004:TCP Port 5004
"{DBAB8195-E927-4610-83B1-5BAAD5511A1D}"= Disabled:UDP:5005:TCP Port 5005
"{268F87DA-0BB3-4FB2-B54D-93487AFC40B5}"= Disabled:UDP:5006:TCP Port 5006
"{AAFF0D2C-D6D2-46C0-8F6E-ECAC4354A68F}"= Disabled:UDP:5007:TCP Port 5007
"{A643BA8B-2FA8-48E2-B851-0E30FE653377}"= Disabled:UDP:5008:TCP Port 5008
"{19CF917E-7516-4AD8-9F80-20B6E2D7D4C0}"= Disabled:UDP:5009:TCP Port 5009
"{6E6C92D5-BE22-4381-805C-72BE7F82DD31}"= Disabled:UDP:5010:TCP Port 5010
"{7AB66D99-7075-4D84-9338-D84ED4DEACFD}"= Disabled:UDP:5011:TCP Port 5011
"{1E598121-D3E0-49A8-BD22-4F5F7292F984}"= Disabled:UDP:5012:TCP Port 5012
"{20DFC793-F980-48F0-B8C3-7328DEFD7299}"= Disabled:UDP:5013:TCP Port 5013
"{892CF3C1-9179-4266-9455-F12345E0446F}"= Disabled:UDP:5014:TCP Port 5014
"{5457B84D-D165-49AA-BE13-7D6B64149E69}"= Disabled:UDP:5015:TCP Port 5015
"{56862FD1-239B-452E-BC89-8D12EFD9DE73}"= Disabled:UDP:5016:TCP Port 5016
"{442DD4F4-031D-4579-BDF0-477909E0A1EA}"= Disabled:UDP:5017:TCP Port 5017
"{6582F404-CF55-4616-942C-3F354EFB98D9}"= Disabled:UDP:5018:TCP Port 5018
"{F9E7D3E7-E21F-4F3A-B9FF-0AFCA56165CA}"= Disabled:UDP:5019:TCP Port 5019
"{8FA43128-13E7-4A7D-890B-522878BB25F0}"= Disabled:UDP:5020:TCP Port 5020
"{1A1B9A47-64E8-4D28-8650-CB9E30DF180D}"= UDP:C:\Windows\System32\dlbtcoms.exe:Photo AIO Printer 922 Server
"{83DD0C65-0E6B-4967-94B4-A25AB7F4E82F}"= TCP:C:\Windows\System32\dlbtcoms.exe:Photo AIO Printer 922 Server
"{2BD10744-B64D-45BA-A63C-A2B1207F0BA5}"= UDP:C:\Windows\System32\spool\drivers\w32x86\3\dlbtpswx.exe:Photo AIO Printer 922 Printer Status
"{74F4A837-A8E6-499F-90BD-5C3E335CED13}"= TCP:C:\Windows\System32\spool\drivers\w32x86\3\dlbtpswx.exe:Photo AIO Printer 922 Printer Status
"{36F6F1BB-4029-4916-845C-60633018B522}"= UDP:C:\Users\lisa\AppData\Roaming\Firaxis Games\Sid Meier's Civilization 4\Civilization4.exe:Sid Meier's Civilization 4
"{2ED2A55B-261E-43DF-A394-D5F57BAFD8B7}"= TCP:C:\Users\lisa\AppData\Roaming\Firaxis Games\Sid Meier's Civilization 4\Civilization4.exe:Sid Meier's Civilization 4
"{B753D979-68F0-476F-AC0B-EB5746127435}"= UDP:C:\Program Files\iTunes\iTunes.exe:iTunes
"{417DAFA8-6DF8-4242-98D3-4F7988755E91}"= TCP:C:\Program Files\iTunes\iTunes.exe:iTunes

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\PublicProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
"EnableFirewall"= 0 (0x0)

.
Contents of the 'Scheduled Tasks' folder

2008-07-15 C:\Windows\Tasks\McDefragTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2007-12-04 13:32]

2008-04-01 C:\Windows\Tasks\McQcTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2007-12-04 13:32]

2008-08-12 C:\Windows\Tasks\SDMsgUpdate (TE).job
- C:\PROGRA~1\SMARTD~1\Messages\SDNotify.exe [2007-09-26 09:53]
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{A057A204-BACC-4D26-CEC4-75A487FD6484} - (no file)
HKLM-Run-NSWatchDog - C:\Windows\NSWATC~1.EXE


.
------- Supplementary Scan -------
.
R0 -: HKCU-Main,Start Page = hxxp://www.malwareremoval.com/forum/vie ... 150b005dce
O8 -: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 -: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 -: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 -: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 -: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html


**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-08-12 19:25:21
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

PROCESS: C:\Windows\system32\winlogon.exe
-> C:\Users\lisa\winlogon.exe
.
------------------------ Other Running Processes ------------------------
.
C:\Windows\System32\audiodg.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\System32\dlbtcoms.exe
C:\PROGRA~1\COMMON~1\McAfee\McProxy\McProxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\Mcshield.exe
C:\Program Files\McAfee\MPF\MpfSrv.exe
C:\Program Files\McAfee\MSK\msksrver.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\drivers\XAudio.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe
C:\Windows\System32\wbem\WMIADAP.exe
.
**************************************************************************
.
Completion time: 2008-08-12 19:30:14 - machine was rebooted
ComboFix-quarantined-files.txt 2008-08-12 23:30:04

Pre-Run: 235,720,912,896 bytes free
Post-Run: 235,953,205,248 bytes free

214 --- E O F --- 2008-08-08 19:22:06


here is the HJL:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:21:57 PM, on 8/12/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Windows\System32\rundll32.exe
C:\Users\lisa\winlogon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\cmd.exe
C:\Windows\system32\WerFault.exe
C:\Windows\system32\taskeng.exe
C:\Users\lisa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YUUURBOY\VundoFix[1].exe
C:\Program Files\Trend Micro\HijackThis\findme.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = viewtopic.php?f=11&t=33624
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NSWatchDog] C:\Windows\NSWATC~1.EXE &PT=MP&MI=60531745832&OS=Microsoft_Windows_Vista_version_6.0
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [Windows Logon Applicationedc] C:\Users\lisa\winlogon.exe
O4 - HKCU\..\Run: [MSServer] rundll32.exe C:\Users\lisa\AppData\Local\Temp\pmnlMCsP.dll,#1
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [40c11f10] rundll32.exe "C:\Users\lisa\AppData\Local\Temp\ovuiwwey.dll",b
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\lisa\AppData\Local\Temp\yATmLccA.dll,c
O4 - HKCU\..\Run: [BM43f22c8c] Rundll32.exe "C:\Users\lisa\AppData\Local\Temp\kbroeore.dll",s
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} (QuickBooks Online Edition Utilities Class v10) - https://accounting.quickbooks.com/c4/v19.108/qboax10.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: dlbt_device - - C:\Windows\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11362 bytes

One or more of the identified infections is a backdoor trojan. This allows hackers to remotely control your computer, steal critical system information and Download and Execute files.

This is the standard warning for cases such as yours.

You are strongly advised to do the following immediately.

1. Disconnect infected computer from the Internet and from any networked computers until the computer can be cleaned.
2. Call your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and ask them to put a watch on your accounts or change all your account numbers.
3. From a clean computer, change *all* your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups.
4. Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.

These trojans leave a backdoor open on the system that can allow hacker total and complete access to your computer. (Remote access trojan) Hackers can operate your computer just as if he were sitting in front of it. Hackers can watch everything you are doing on the computer, play tricks, do screenshots, log passwords, start and stop programs.

Depending on a few things, such as you always had a firewall or you are using a router with Hardware firewall, etc., the chances the backdoor was used will be reduced. However, if the firewall was installed after the attack, chances are that they did use it.

Types of Trojan horse payloads

Trojan horse payloads are almost always designed to cause harm, but can also be harmless. They are classified based on how they breach and damage systems. The six main types of Trojan horse payloads are:

* Remote Access
* Data Destruction
* Down loader
* Server Trojan(Proxy, FTP , IRC, Email, HTTP/HTTPS, etc.)
* Security software disabler
* Denial-of-service attack (DoS)

Some examples of damage are:

* Erasing or overwriting data on a computer
* Re-installing itself after being disabled
* Encrypting files in a cryptoviral extortion attack
* Corrupting files in a subtle way
* Upload and download files
* Copying fake links, which lead to false websites, chats, or other account based websites, showing any local account name on the computer falsely engaging in untrue context
* Falsifying records of downloading software, movies, or games from websites never visited by the victim.
* Allowing remote access to the victim's computer. This is called a RAT (remote access trojan)
* Spreading other malware, such as viruses (this type of trojan horse is called a 'dropper' or 'vector')
* Setting up networks of zombie computers in order to launch DDoS attacks or send spam.
* Spying on the user of a computer and covertly reporting data like browsing habits to other people (see the article on spyware)
* Making screenshots
* Logging keystrokes to steal information such as passwords and credit card numbers
* Phishing for bank or other account details, which can be used for criminal activities
* Installing a backdoor on a computer system
* Opening and closing CD-ROM tray
* Playing sounds, videos or displaying images
* Calling using the modem to expensive numbers, thus causing massive phone bills
* Harvesting e-mail addresses and using them for spam
* Restarting the computer whenever the infected program is started
* Deactivating or interfering with anti-virus and firewall programs
* Deactivating or interfering with other competing forms of malware
* Randomly shutting off the computer
* Installing a virus

I recommend backing up your important files and reinstalling everything from scratch. There are so many changes that could have been done if that backdoor was used. The decision must be made by you.

If you do decide to format/re-install and need some help, let me know.

Here are some informative links to use to help you make a decision:

Danger: Remote Access Trojans

Consumers – Identity Theft

When should I re-format? How should I reinstall?

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Rootkits: The Obscure Hacker Attack

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

Microsoft Says Recovery from Malware Becoming Impossible

However, if you do not have the resources to reformat your computer and reinstall your operating system and programs and would like me to attempt to clean it, I will be happy to do so.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

ok computer is unplugged from internet...backups made...finances handled. I am ready when you are....

Wipe Vista in two steps

The one below has pictures for each step.

Windows Vista Home Premium Install guide step by step

Be sure to select the option to do a custom clean install during the installation process. If there is a selection to reformat, choose that one.

Reformatting will give you a clean computer.

1. Backup any important data first!!
   • Backup your files and protect your essential data
   • Using Vista's Complete PC Backup utility
     
   • How to backup and restore your data using Cobian Backup
2. There are several online backup storage websites available. Some require a fee; some offer free backup storage.
   • Mozy Online Backup: Free. Automatic. Secure
   • Free Secure Online Storage--Xdrive

You will have to reinstall your programs and be sure to go to the Windows Update site to get the latest security updates.

Let me know if you have any problems. I am still using Windows XP so I have a lot to learn about Vista.

BleepingComputer has a Vista Forum that you may want to check out.