I need help getting clean

[jcampc130]

While running a periodic Spybot check I found that my computer has been infected. The Spybot results showed 'Hupigon 13' and 'Win32.Agent.pz' problems. Any help would be greatly appreciated. Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:50:01 PM, on 8/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Firebird\Firebird_1_5\bin\fbguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\ups.exe
C:\Program Files\Firebird\Firebird_1_5\bin\fbserver.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\CameraAssistant.exe
C:\WINDOWS\system32\ElkCtrl.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\MySoftware\intercom.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\WINDOWS\system32\hpoipm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Documents and Settings\User\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.tripmanager.com/xe/login.aspx
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\ntos.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\NetworkStreaming\Customer\winvnc.exe" -servicehelper
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechCameraAssistant] C:\Program Files\Logitech\Video\CameraAssistant.exe
O4 - HKLM\..\Run: [LogitechVideo[inspector]] C:\Program Files\Logitech\Video\InstallHelper.exe /inspect
O4 - HKLM\..\Run: [LogitechCameraService(E)] C:\WINDOWS\system32\ElkCtrl.exe /automation
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - S-1-5-18 Startup: PowerReg Scheduler.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: PowerReg Scheduler.exe (User 'Default user')
O4 - .DEFAULT Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe (User 'Default user')
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HPAiODevice(hp officejet d series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: MySoftware InterCom.lnk = C:\Program Files\Common Files\MySoftware\intercom.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Turbo Tourney 2008 Scheduler.lnk = ?
O4 - Global Startup: VIA RAID TOOL.lnk = C:\Program Files\VIA\RAID\raid_tool.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: MasterCook: Select Image - C:\Program Files\MasterCook 9\Web\MCIEContext.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: MasterCook Web Import Bar - {E6EF5071-7647-4E85-9785-87B6CF5CB561} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {7411047A-48E1-4EC9-8AC1-088087AD368F} (QuickBooks GLDownload Control) - https://sdg2.intuit.com/NetPay/QBGL/GLDownload.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Firebird Guardian - DefaultInstance (FirebirdGuardianDefaultInstance) - The Firebird Project - C:\Program Files\Firebird\Firebird_1_5\bin\fbguard.exe
O23 - Service: Firebird Server - DefaultInstance (FirebirdServerDefaultInstance) - The Firebird Project - C:\Program Files\Firebird\Firebird_1_5\bin\fbserver.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: NetworkStreaming Server (ntwkstrm) - Unknown owner - C:\Program Files\NetworkStreaming\Customer\winvnc.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 10197 bytes

[random/random]

I am sorry to inform you that one or more of the identified infections on your system is a Backdoor Trojan.

Backdoor Trojans are the most dangerous and most widespread type of Trojan. Backdoor Trojans provide the author or "master" of the Trojan with remote "administration" of victim machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, Backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

In addition to the Backdoor Trojans that have been identified, your computer is afflicted with multiple other infections. Although we can make an attempt to clean this machine, we cannot guarantee that it will be secure afterwards. Your best and safest course of action is a reformat and reinstallation of the Windows operating system.

If you do decide to attempt cleaning rather than a reformat, do understand that although we may be able to remove all known visible malware, we cannot guarantee that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damages it may possibly have caused to vital system files.

Please note that even if we should be successful in removing these infections from your system, it is quite possible that the changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat.

Should you have any questions, please feel free to ask.

[random/random]

Due to lack of response this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.