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Please, help. My PC is infected with "Antivirus XP 2008".

26 min read

This thread's last reply is from August 8, 2008, 5:24 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

fuzzy
July 30, 2008, 1:48 PM UTC
My PC is infected and I am getting pop-ups which offer to sell me something called "Antivirus XP 2008".
Also, my wallpaper has changed to solid blue with a permanent message box in the middle which reads:
-------------------------------------------------------------------
| "Warning! |
| Spyware detected on your computer! |
| Install an antivirus or spyware remover to clean your computer." |
-------------------------------------------------------------------

Please help me with this!
Thanks!
--Fuzzy
*******************************************************
Logfile of HijackThis v1.99.1
Scan saved at 6:24:03 AM, on 7/30/2008
Platform: Unknown Windows (WinNT 6.00.1905 SP1)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\WINDOWS\System32\lphc7t9j0et6b.exe
C:\Program Files\rhc3t9j0et6b\rhc3t9j0et6b.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Shutterfly\Studio\Bin\SFlyStudio.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\USBKVM Switcher\USBKVM.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\pphc7t9j0et6b.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Windows\system32\msconfig.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: CodecPlugin Class - {098716A9-0310-4CBE-BD64-B790A9761158} - C:\Windows\system32\RichVideoCodec.dll
O2 - BHO: TTB000000 - {62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} - C:\Users\Mark\AppData\Local\Temp\low\COUPON~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\Users\Mark\AppData\Local\Temp\low\CouponBarIE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [CCUTRAYICON] FactoryMode
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [lphc7t9j0et6b] C:\Windows\system32\lphc7t9j0et6b.exe
O4 - HKLM\..\Run: [SMrhc3t9j0et6b] C:\Program Files\rhc3t9j0et6b\rhc3t9j0et6b.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ShutterflyStudio] C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: Amazon Unbox.lnk = ?
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: USBKVM Switcher.lnk = C:\Program Files\USBKVM Switcher\USBKVM.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Intel DH Service (IntelDHSvcConf) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Tools\IntelDHSvcConf.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
random/random
July 30, 2008, 6:04 PM UTC
First of all, you are using an older version of HijackThis. Please do the following to download and install the latest version of HijackThis v2.0.2:

CLICK HERE to download the HijackThis Installer:
  1. Save HJTInstall.exe to your desktop.
  2. Double-click on HJTInstall.exe to run the program.
  3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
  4. Accept the license agreement by clicking the "I Accept" button.
  5. Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
  6. Click "Save log" to save the log file and then the log will open in Notepad.
  7. Click on "Edit -> Select All" then click on "Edit -> Copy" to copy the entire contents of the log.
  8. Come back here to this thread and paste the log in your next reply.
  9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


You may delete the older version once you have successfully downloaded and installed the latest version of HijackThis v2.0.2.
fuzzy
July 31, 2008, 2:50 PM UTC
Here is the scan with the later version of HijackThis:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:47:18 AM, on 7/31/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\WINDOWS\System32\lphc7t9j0et6b.exe
C:\Program Files\rhc3t9j0et6b\rhc3t9j0et6b.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Shutterfly\Studio\Bin\SFlyStudio.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\USBKVM Switcher\USBKVM.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\pphc7t9j0et6b.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\WINDOWS\System32\mspaint.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: CodecPlugin Class - {098716A9-0310-4CBE-BD64-B790A9761158} - C:\Windows\system32\RichVideoCodec.dll
O2 - BHO: TTB000000 - {62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} - C:\Users\Mark\AppData\Local\Temp\low\COUPON~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\Users\Mark\AppData\Local\Temp\low\CouponBarIE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [CCUTRAYICON] FactoryMode
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [lphc7t9j0et6b] C:\Windows\system32\lphc7t9j0et6b.exe
O4 - HKLM\..\Run: [SMrhc3t9j0et6b] C:\Program Files\rhc3t9j0et6b\rhc3t9j0et6b.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ShutterflyStudio] C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User '?')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User '?')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User '?')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1 (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - S-1-5-21-1939100313-1889649021-3630652394-1001 Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe (User '?')
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: Amazon Unbox.lnk = ?
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: USBKVM Switcher.lnk = C:\Program Files\USBKVM Switcher\USBKVM.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Intel DH Service (IntelDHSvcConf) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Tools\IntelDHSvcConf.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11135 bytes
random/random
July 31, 2008, 5:03 PM UTC
AVG7 is now AVG8 and it should be upgraded. You can get the latest version of AVG Free from here:

http://free.avg.com/

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt


Post back with the Malwarebytes' Anti-Malware log and a new HijackThis log.
fuzzy
August 2, 2008, 11:57 PM UTC
Thanks for your continued help.

Here is what I have done in response to your last reply:
1st, I downloaded AVG-8.0, performed a system scan, and let AVG deal with the issues that turned up.
2nd, I downloaded Malwarebytes' Anti-Malware sw, formed a scan, and let it deal with the issues that it discovered (approx 63 turned up).
3rd, I had the Hijack-This perform another scan.

The scan results for 2 and 3 are posted here:

---------------------start of Malwarebytes' Anti-Malware Log file -----------------------
Malwarebytes' Anti-Malware 1.24
Database version: 1017
Windows 6.0.6001 Service Pack 1

3:57:20 PM 8/2/2008
mbam-log-8-2-2008 (15-56-48).txt

Scan type: Full Scan (C:\|D:\|K:\|)
Objects scanned: 275067
Time elapsed: 2 hour(s), 20 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 24
Registry Values Infected: 5
Registry Data Items Infected: 2
Folders Infected: 14
Files Infected: 22

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{62960d20-6d0d-1ab4-4bf1-95b0b5b8783a} (Trojan.BHO) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{62960d20-6d0d-1ab4-4bf1-95b0b5b8783a} (Trojan.BHO) -> No action taken.
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> No action taken.
HKEY_CLASSES_ROOT\TypeLib\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> No action taken.
HKEY_CLASSES_ROOT\codecbho.codecplugin (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\TypeLib\{84562fca-ee8b-4585-a1d1-eae97b23370e} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{48e92754-2daf-4de4-8385-34f631580e9b} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{a1c23ba2-8f20-4c01-b663-7ff2b3421194} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{098716a9-0310-4cbe-bd64-b790a9761158} (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{098716a9-0310-4cbe-bd64-b790a9761158} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{d37d6c1a-7ba4-47f4-9bf2-75031e257df6} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\codecbho.codecplugin.1 (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\AppID\{f4406238-983a-4845-9053-f1d0007fd135} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\codecbho.xmldomdocumenteventssink (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\codecbho.xmldomdocumenteventssink.1 (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhc3t9j0et6b (Rogue.Multiple) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\rhc3t9j0et6b (Rogue.Multiple) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> No action taken.
HKEY_CLASSES_ROOT\AppID\CodecBHO.DLL (Trojan.FakeAlert) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\RichVideoCodec (Trojan.FakeAlert) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Windows\CouponPrinter.ocx (Adware.Coupons) -> No action taken.
HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> No action taken.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> No action taken.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> No action taken.
HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> No action taken.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Program Files\RichVideoCodec (Trojan.FakeAlert) -> No action taken.
C:\Program Files\rhc3t9j0et6b (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun\HKCU (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun\HKLM (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\BrowserObjects (Rogue.Multiple) -> No action taken.
C:\Users\Mark\AppData\Roaming\rhc3t9j0et6b\Quarantine\Packages (Rogue.Multiple) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008 (Rogue.AntivirusXP2008) -> No action taken.

Files Infected:
C:\Users\Mark\AppData\Local\Temp\low\COUPON~1.DLL (Trojan.BHO) -> No action taken.
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> No action taken.
C:\WINDOWS\System32\RichVideoCodec.dll (Trojan.FakeAlert) -> No action taken.
C:\Program Files\rhc3t9j0et6b\database.dat (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\license.txt (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\MFC71.dll (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\MFC71ENU.DLL (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\msvcp71.dll (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\msvcr71.dll (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\rhc3t9j0et6b.exe.local (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3t9j0et6b\Uninstall.exe (Rogue.Multiple) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008\Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008\How to Register Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008\License Agreement.lnk (Rogue.AntivirusXP2008) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008\Uninstall.lnk (Rogue.AntivirusXP2008) -> No action taken.
C:\WINDOWS\System32\blphc7t9j0et6b.scr (Trojan.FakeAlert) -> No action taken.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Antivirus XP 2008.lnk (Rogue.AntivirusXP) -> No action taken.
C:\Users\Public\Desktop\Antivirus XP 2008.lnk (Rogue.Antivirus) -> No action taken.
C:\Users\Mary\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Antivirus XP 2008.lnk (Rogue.Antivirus2008) -> No action taken.
C:\Users\IUSR_NMPR\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Antivirus XP 2008.lnk (Rogue.Antivirus2008) -> No action taken.
C:\Users\Guest\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Antivirus XP 2008.lnk (Rogue.Antivirus2008) -> No action taken.
--------------------- end of Malwarebytes' Anti-Malware Log file -----------------------

--------------------- start of the HiJack This! Log file -----------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:29:10 PM, on 8/2/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\mobsync.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Shutterfly\Studio\Bin\SFlyStudio.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\USBKVM Switcher\USBKVM.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\Users\Mark\AppData\Local\Temp\low\CouponBarIE.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [CCUTRAYICON] FactoryMode
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ShutterflyStudio] C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User '?')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User '?')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1 (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - S-1-5-21-1939100313-1889649021-3630652394-1001 Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe (User '?')
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: Amazon Unbox.lnk = ?
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: USBKVM Switcher.lnk = C:\Program Files\USBKVM Switcher\USBKVM.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Intel DH Service (IntelDHSvcConf) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Tools\IntelDHSvcConf.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10572 bytes
--------------------- end of the HiJack This! Log file -----------------------
random/random
August 3, 2008, 10:06 PM UTC
Right click on HijackThis and click Run as administrator
Click on do a system scan only
Place a checkmark next to these lines(if still present)

O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\Users\Mark\AppData\Local\Temp\low\CouponBarIE.dll (file missing)

Then close all windows except HijackThis and click Fix Checked

Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post, along with a new HijackThis log and a description of any remaining problems.
fuzzy
August 5, 2008, 11:00 AM UTC
Everything seems to run fine now. Here are the two, requested log files.
Thanks!

Kapersky:
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Tuesday, August 5, 2008
Operating System: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Monday, August 04, 2008 04:58:57
Records in database: 1050986
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\
K:\

Scan statistics:
Files scanned: 253587
Threat name: 1
Infected objects: 2
Suspicious objects: 0
Duration of the scan: 10:16:35


File name / Threat name / Threats count
C:\$Recycle.Bin\S-1-5-21-1939100313-1889649021-3630652394-1001\$RFBAYIU\Online Services\PRODIGY\pisetup.exe Infected: Trojan.Win32.Dialer.mv 1
K:\Old_Pc\Program Files\Online Services\PRODIGY\pisetup.exe Infected: Trojan.Win32.Dialer.mv 1

The selected area was scanned.


Hijack This:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:58:55 AM, on 8/5/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Shutterfly\Studio\Bin\SFlyStudio.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\USBKVM Switcher\USBKVM.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [CCUTRAYICON] FactoryMode
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ShutterflyStudio] C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User '?')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User '?')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1 (User '?')
O4 - HKUS\S-1-5-21-1939100313-1889649021-3630652394-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - S-1-5-21-1939100313-1889649021-3630652394-1001 Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe (User '?')
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: Amazon Unbox.lnk = ?
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: USBKVM Switcher.lnk = C:\Program Files\USBKVM Switcher\USBKVM.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Intel DH Service (IntelDHSvcConf) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Tools\IntelDHSvcConf.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10598 bytes
random/random
August 5, 2008, 5:07 PM UTC
You now appear to be clean. Congratulations!

Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints, you need to be registered to post as unfortunately we were hit with too many spam posting to allow guest posting to continue just find your country room and register your complaint.

Below are some steps to follow in order to dramatically lower the chances of reinfection
You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented
  1. Follow the instructions here for Windows Vista to disable and then reenable system restore in order to clear old restore points:
    http://www.pchell.com/virus/systemrestore.shtml
    Note: only do this once, and not on a regular basis
  2. Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  3. Make sure you install all the security updates for Windows, Internet explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch for it to that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC, so keeping up with these patches will help to prevent malicious software being installed on your PC
    Go here to check for & install updates to Microsoft applications
    Note: The update process uses activex, so you will need to use internet explorer for it, and allow the activex control that it wants to install
  4. Keep your non-Microsoft applications updated as well
    Microsoft isn't the only company whose products can contain security vulnerabilities, to check for other vulnerable programs running on your PC that are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month
  5. Make Internet Explorer more secure
    Click Start > Run
    Type Inetcpl.cpl & click OK
    Click on the Security tab
    Click Reset all zones to default level
    Make sure the Internet Zone is selected & Click Custom level
    In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  6. Install SpywareBlaster & make sure to update it regularly
    SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster from here
  7. Install and use Spybot Search & Destroy
    Instructions are located here
    Make sure you update, reimmunize & scan regularly
  8. Make use of the HOSTS file included with Spybot Search & Destroy
    Every version of windows includes a hosts file as part of them. A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    Spybot Search & Destroy has a good HOSTS file built in, to enable the HOSTS file in Spybot Search & Destroy
    • Run Spybot Search & Destroy
    • Click on Mode, and then place a tick next to Advanced mode
    • Click Yes
    • In the left hand pane of Spybot Search & Destroy, click on Tools, and then on Hosts File
    • Click on Add Spybot-S&D hosts list
    Note: On some PCs, having a custom HOSTS file installed can cause a significant slowdown. Following these instructions should resolve the issue
    • Click Start > Run
    • Type services.msc & click OK
    • In the list, find the service called DNS Client & double click on it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click OK & then close the Services window
    For a more detailed explanation of the HOSTS file, click here
  9. Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date
NonSuch
August 8, 2008, 5:24 AM UTC
As this issue is resolved,