Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Generic Trojan Infection - removed but disabled registry

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Generic Trojan Infection - removed but disabled registry

Unread postby little87 » July 26th, 2008, 3:26 am

The computer I'm asking about was bought 7 years ago solely for this kids to play their games on, it only had internet access a couple times last year to download some game. The game had to be activated online or something. At that time I installed a free antivirus software but have never kept it up-to-date, since the computer hasn't had internet access in a year. It also doesn't have any MS patches. There was never any need.

So my nephew plugged in his flash drive and ended up infecting the computer with a couple trojans. I was able to get my hands on some software that removed the trojans and scanned the rest of the computer. No other trojans showed up. But the registry is still disabled.

I know you probably require me to install the MS patches but like I said before, this computer doesn't have internet access - at all. There's no way to get those patches. Besides, this infection didn't come from being unpatched. It came from my nephew not following my rules.

I think there are references to WildTangent, Shadowbar, and KBD. I'd like to leave those alone, if that's ok. They came pre-installed on the computer.

Here is the HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:50:48 AM, on 7/26/2008
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us4.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us4.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us4.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us4.hpwis.com/
F2 - REG:system.ini: Shell=explorer.exe "C:\Program Files\Common Files\System\svchost.exe"
N2 - Netscape 6: user_pref("browser.startup.homepage", "www.google.com"); (C:\Documents and Settings\OWNER\Application Data\Mozilla\Profiles\default\ss69olnp.slt\prefs.js)
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\OWNER\Application Data\Mozilla\Profiles\default\ss69olnp.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {5277E001-1190-3001-0699-ca3230262a11} - C:\Program Files\Common Files\System\wship_help.acm (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab - http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} - http://www.liveupdate.com/controls/getcab2.dll
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/ ... 8326043655
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microso ... 8325198967
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/en/deleo ... gleNav.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 8325107639
O17 - HKLM\System\CCS\Services\Tcpip\..\{741FC4F0-3D90-4E34-93B4-A1EDDBF3AEFD}: NameServer =
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - NetGroup - Politecnico di Torino - C:\Program Files\WinPcap\rpcapd.exe
Active Member
Posts: 3
Joined: July 26th, 2008, 3:11 am
Register to Remove

Re: Generic Trojan Infection - removed but disabled registry

Unread postby Carolyn » July 30th, 2008, 1:08 pm

Hello and Welcome to the forums!

My name is Carolyn and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Please do not run any other tool untill instructed to do so!
Please reply to this thread, do not start another!
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.

If you follow these instructions, everything should go smoothly.

I am currently looking at your log now and will be back as soon as possible with your instructions.
User avatar
MRU Emeritus
MRU Emeritus
Posts: 4701
Joined: April 18th, 2007, 9:36 am
Location: Maine

Re: Generic Trojan Infection - removed but disabled registry

Unread postby Carolyn » July 30th, 2008, 3:42 pm


I was able to get my hands on some software that removed the trojans and scanned the rest of the computer. No other trojans showed up.

Sorry, but your HijackThis log indicates that your computer is still infected.

We can definitely help you, but first you need to help us. I understand that you have an appreciation for the importance of rules. One of the very important rules we have here is that no computer can be unpatched. Another of our most important rules, Antivirus programs must be used and kept up-to-date.

Update Your Windows XP
The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here to get WinXP SP1a: http://www.microsoft.com/downloads/details...&DisplayLang=en

Apply the update, reboot, then go to Windows Update and install all the Critical Updates (Note: Do NOT install WinXP SP2 because we have to clean your computer first!)
Click here for Windows Update: http://www.windowsupdate.com/

Update AVG 7.5
Please go to the Grisoft website and update your antivirus program.


Please post back with a HJT log and your computer running with Service pack 1a, or with any problems you are having updating.

By the way, I am curious and have to ask... If this computer is not connected to the internet, why are you concerned with keeping WildTangent?

I see you are using Wild Tangent. It is not malware, but is sometimes thought to bring malware along. Wild Tangent is a video game software company specializing in online games. It has even made a partnership with AOL to include itself as part of the AOL Instant Messenger for their AIM games section. The WildTangent Web Driver is their technology that allows you to play 3D games over the Internet. Although it's not technically considered spyware, it does have built in components to update itself and gather information about the computer system including
  1. Operating System Version
  2. CPU Type and Speed
  3. Memory Amount
    Video Card type and Driver Version
  4. Sound Card type and Driver Version
  5. DirectX Version
    Location that the Web Driver was installed from
  6. It is also a MAJOR resource hog.
For more information, see WildTangent Removal Instructions and Help and Inside Wild Tangent-Delivering High-End 3-D Content To A Web Site Near You.
Unless you are an extremely avid games player, I recommend you uninstall Wild Tangent.
User avatar
MRU Emeritus
MRU Emeritus
Posts: 4701
Joined: April 18th, 2007, 9:36 am
Location: Maine

Re: Generic Trojan Infection - removed but disabled registry

Unread postby little87 » July 31st, 2008, 6:03 am

Thank you for helping me, I really appreciate it. I'm going to apologize in advance if I say something that offends you. I don't mean to but apparently I have a habit of wording things in a way that offends people. :?

I just want to point out that the infected computer does not have internet access. It has not been connected to the internet in over a year. This is a computer solely for the kids to play games on. They are not allowed to use the internet. None of the computers in the house have internet access.

AVG 7.5 doesn't expire until August 31, 2008 - http://freeforum.avg.com/read.php?1,136 ... kpage=,sv=

I believe WildTangent came pre-installed on my computer back in 2002. The infected computer doesn't have internet access so I guess this really isn't an issue. But I will try to uninstall it.

I don't have internet access for the infected computer. That computer didn't get infected because it wasn't patched. It got infected because my nephew used an infected flash drive in it (so he says). The computer hasn't been connected to the internet in a year.

I do want to follow the rules, but since the infected computer doesn't have internet access and never will, could we skip installing SP1? Please? It's not necessary for a computer not connected to the internet or networked. It would just take more work for me since I have to go back and forth to my parents house just to access the internet and check this thread. The whole purpose of installing SP1 and SP2 is for computers connected to the internet. The infected computer does not and never will have internet access again.

Can you at least tell me why you think my computer is still infected with trojans? I thought I got them all. I know they left stuff behind which is evident in the HJT log. I'm starting to think my nephew did this on purpose. That kid is such a brat.

I'm not trying to cause trouble. Please don't think that I am.
Active Member
Posts: 3
Joined: July 26th, 2008, 3:11 am

Re: Generic Trojan Infection - removed but disabled registry

Unread postby Carolyn » July 31st, 2008, 11:04 am

Hi little87,

Without updating your computer to the latest Service Pack, and including all the appropriate patches, there is no way we can secure your system.

Even though you assure me that you do not go online, that has not prevented you getting infected this time, and will not prevent you getting infected similarly in the future.

Also, if you do not have Internet access to download the required updates, then you also do not have the ability to download the tools that would be required to clean the computer.

Sorry, although I feel sympathy for your position, I'm not prepared to spend time cleaning a machine that will in my opinion be open to re-infection in a very short time.

Can you at least tell me why you think my computer is still infected with trojans?

I'm not trying to be secretive or obscure. The log tells me that your computer is infected. I would need for you to download additional tools and run various scans in order for me to determine what infections are present and how to best deal with them. But that takes us back to the lack of internet access and inability to download tools.

If you have the original operating system disks that came with your computer, you have the option of formatting the hard drive and reinstalling everything.

Another option, take the computer somewhere to be serviced.

Sorry that I am not able to be of more help.
User avatar
MRU Emeritus
MRU Emeritus
Posts: 4701
Joined: April 18th, 2007, 9:36 am
Location: Maine

Re: Generic Trojan Infection - removed but disabled registry

Unread postby random/random » August 5th, 2008, 4:21 pm

Due to lack of response this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Posts: 7733
Joined: December 18th, 2005, 3:30 pm
Register to Remove

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 22 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware