[Please Help] Possible Keylogging Issue

[Joshiba]

Hello, my name is Josh, and I believe I may have received a Keylogger onto my PC. I have been doing a little bit of research on finding out how to fix this problem, and I found a link to these forums, and I think it's great how you're helping others. Below is my Hijackthis file. Any assistance would be greatly appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 2:56:36 PM, on 6/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\windows.ext
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\FrontierNet\FrontierNet DSL Attendant\app\TangoService.exe
C:\PROGRA~1\FRONTI~1\FRONTI~1\app\TangoManager.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.frontiernet.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SystemMgr] C:\WINDOWS\system32\Ir32_a.exe
O4 - HKLM\..\Run: [Glass2k] C:\Documents and Settings\Owner\My Documents\Vista Aero v1.1 rhp\Glass2k.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [gogle] C:\WINDOWS\system32\google.exe
O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKCU\..\Run: [Shell] "C:\WINDOWS\system32\Rundll32.exe" "C:\WINDOWS\system32\shell32.dll",Control_RunDLL "C:\DOCUME~1\Owner\LOCALS~1\Temp\dat85.tmp"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Program Files\HijackThis.exe /startupscan
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/S ... anager.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\FrontierNet\FrontierNet DSL Attendant\app\TangoService.exe

[mjq424]

Hello, and welcome to Malware Removal Forums.
My name is Matt and I will be assisting you with your malware issues.
Please be patient as I need some time to review your HijackThis log and I will post back recommendations for repairs.
As I am still on training, everything that I post to you, must be checked by a Teacher. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long.

• Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
• Continue to respond to this thread until I give you the All Clean! If you have any questions or you're stuck in there please reply it to me. I will try my best to help you! Not having symptoms of malware doesn't mean that you are clean!
• Please do not carry out tasks on your own before I reply as this will only complicate things and may mean that my instructions are useless or dangerous!
• Please bookmark or favourite this page. In case you need it as reference or etc.

[mjq424]

Hi
I'm afraid I have unpleasant news for you. You have several Very Dangerous infections on this machine.

The infection is delivered by WORM/RBOT-AMW.

They allow outsiders COMPLETE access to every keystroke, account, and password you use while on this machine, and complete access to any other data present...
IF this computer has been used for any kind of important data, my best recommendation is to Disconnect from Internet, Re-Format the entire drive and re-install your Operating system and Applications.

We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that the infection didn't do something to your system to reduce the system security. In that instance, even after removal of the infection, you could be subject to another attack or takeover as soon as you re-connect to the Internet.

The Decision Whether to ReFormat or Not should be based on:

• The use of the computer - this is the primary factor in the decision whether to re-format and re-install, or just disinfect.
• The variety of malware - this influences the decision on whether to re-format and re-install, or just disinfect. IN THIS CASE we have an RBOT WORM, the worst kind.

If the Computer has been used for any important data, you are strongly advised to do the following, immediately:

• Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
• Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
• If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
  Call all of your banks, credit card companies, and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
• From a clean computer, change ALL your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
• DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
• Take any other steps you think appropriate for an attempted identity theft.

While you are deciding whether to ReFormat and Re-Install, a useful link is here: http://www.dslreports.com/faq/10063

Please let me know what you decide.

[Joshiba]

Thank you very much for the information, within the next couple of hours I will be reformating and reinstalling Windows.

[mjq424]

REFORMAT & REINSTALL

Since you decided to do a clean install read some information below.

Please make sure that you know what to do before beginning the operation.

Here are a few links that propably help.

Reformatting Windows XP by wng_z3r0
When should I re-format? How should I reinstall?
Windows XP Clean install

Then there are a couple of things you should do immediately after installing Windows and before surfing the net...

• Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some on line & their stand-alone anti virus programs:
  Computer Safety On line - Anti-Virus
  
• Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
• Download and Install a HOSTS File
  A HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just HOSTS with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. So the HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine.
  
  Download BlueTack's HOSTS Manager here, using Internet Explorer (Firefox won't work):
  http://www.bluetack.co.uk/forums/index.php?act=dscript&CODE=showdetails&f_id=5
  A short distance down the page in the center, click on the Download button.
  Agree to the license.
  On the next page, to the right side of where it says Download Estimates, right click on the underlined word "Hosts Manager" choose "Save Target As" and download the installer Hosts20setup.exe to your desktop.
  Double click the Installer on your desktop and let it Install the Hosts Manager
  
  After the installation is complete, click on the Hosts Manager icon on your desktop. (You can delete the other Hosts Switch icon from your desktop).
  When the Hosts Manager comes up, click the small down arrows on the Right side of the bar labeled "Options and Tools",
  Click Disable DNS Service. This is important
  In the Left Pane, click Download.
  It will load 70,000 lines or more. When it finishes, also in the left pane, click Replace, and then click Save.
  You can use this manager to handle your HOSTS file download, edits, and most any other HOSTS issue.
  
  If you have a separate third party Firewall or Winpatrol, you may have to give permissions at various times to Unlock the present default HOSTS file and install the new one.
  
• Install WinPatrol - Download and install Winpatrol by BillP Studios.
  This program can monitor what software start with Windows. You can delay startup for some programs and stop malicious programs from starting up. It can also view some hidden files.
  Download it from here
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
  Computer Safety On line - Software Firewalls
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

[Joshiba]

Thank you so much for all your help. I've followed a lot of the tips listed above and hopefully this never happens again.

[mjq424]

No problem. I wish you safe surfing!

[askey127]

Joshiba, this topic is now closed.

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