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Help - spyware/virus?

44 min read

This thread's last reply is from July 6, 2008, 6:00 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

smercer2
June 24, 2008, 1:40 AM UTC
Hoping you can help. PC running EXTREMELY slow... adware/spyware popping up on PC, can't access task mgr, says "disabled by administrator". Norton shut down and won't clean infected files, etc. Here's my hijackthis log...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:13:10 PM, on 6/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\iftuyszv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\Logi_MwX.Exe
C:\windows\system32\rwwnw64d.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\tcntaxdm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\Rundll32.exe
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE
C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\iftuyszv.exe,
O1 - Hosts: 123.123.123.123 http://www.nittorevolution.com
O1 - Hosts: 123.123.123.123 nittorevolution.com
O2 - BHO: (no name) - {00110011-4b0b-44d5-9718-90c88817369b} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {086ae192-23a6-48d6-96ec-715f53797e85} - (no file)
O2 - BHO: (no name) - {150fa160-130d-451f-b863-b655061432ba} - (no file)
O2 - BHO: (no name) - {17da0c9e-4a27-4ac5-bb75-5d24b8cdb972} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb1} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb2} - (no file)
O2 - BHO: (no name) - {2d38a51a-23c9-48a1-a33c-48675aa2b494} - (no file)
O2 - BHO: (no name) - {2e9caff6-30c7-4208-8807-e79d4ec6f806} - (no file)
O2 - BHO: (no name) - {467faeb2-5f5b-4c81-bae0-2a4752ca7f4e} - (no file)
O2 - BHO: (no name) - {5321e378-ffad-4999-8c62-03ca8155f0b3} - (no file)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {587dbf2d-9145-4c9e-92c2-1f953da73773} - (no file)
O2 - BHO: (no name) - {6cc1c91a-ae8b-4373-a5b4-28ba1851e39a} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {79369d5c-2903-4b7a-ade2-d5e0dee14d24} - (no file)
O2 - BHO: (no name) - {799a370d-5993-4887-9df7-0a4756a77d00} - (no file)
O2 - BHO: (no name) - {98dbbf16-ca43-4c33-be80-99e6694468a4} - (no file)
O2 - BHO: (no name) - {a55581dc-2cdb-4089-8878-71a080b22342} - (no file)
O2 - BHO: (no name) - {b847676d-72ac-4393-bfff-43a1eb979352} - (no file)
O2 - BHO: (no name) - {bc97b254-b2b9-4d40-971d-78e0978f5f26} - (no file)
O2 - BHO: (no name) - {cf021f40-3e14-23a5-cba2-717765721306} - (no file)
O2 - BHO: (no name) - {e2ddf680-9905-4dee-8c64-0a5de7fe133c} - (no file)
O2 - BHO: (no name) - {e3eebbe8-9cab-4c76-b26a-747e25ebb4c6} - (no file)
O2 - BHO: (no name) - {e7afff2a-1b57-49c7-bf6b-e5123394c970} - (no file)
O2 - BHO: targetedbanner browser optimizer - {f545eb95-4293-8555-6c07-3d6c28cb3d3e} - C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll
O2 - BHO: (no name) - {fcaddc14-bd46-408a-9842-cdbe1c6d37eb} - (no file)
O2 - BHO: (no name) - {fd9bc004-8331-4457-b830-4759ff704c22} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: (no name) - {ff1bf4c7-4e08-4a28-a43f-9d60a9f7a880} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser Mouse\mouse32a.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [{101c74b7-6275-353b-7f00-e888879648c2}] C:\WINDOWS\System32\Rundll32.exe "C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll" DllStart
O4 - HKLM\..\Run: [{7C-C7-70-03-DW}] C:\windows\system32\rwwnw64d.exe DWram1
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\RunOnce: [SymLnch] "C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Support\SymLnch\SymLnch.exe" "C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Setup.exe" "/SCANUPREBOOT /temp /patched"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - S-1-5-18 Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe (User 'Default user')
O4 - Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1169249319140
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O21 - SSODL: novarozy - {6a21d3b2-e1df-43b8-95ea-b6cae2843288} - C:\Documents and Settings\All Users\Application Data\novarozy.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10582 bytes

Any help would be greatly appreciated. Thanks. Sandy
dan12
June 24, 2008, 4:24 AM UTC
welcome to malwareremoval forums

My name is Dan, and I will be helping you to remove any infection(s) that you may have.

Please note! that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.

If you can do these things, everything should go smoothly.
  • Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
  • Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.


Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.


It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.
Thanks dan
dan12
June 24, 2008, 4:31 AM UTC
Make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.

You will now be presented with a screen similar to the one below:



5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.



Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)

O1 - Hosts: 123.123.123.123 http://www.nittorevolution.com
O1 - Hosts: 123.123.123.123 nittorevolution.com
O2 - BHO: (no name) - {00110011-4b0b-44d5-9718-90c88817369b} - (no file)
O2 - BHO: (no name) - {086ae192-23a6-48d6-96ec-715f53797e85} - (no file)
O2 - BHO: (no name) - {150fa160-130d-451f-b863-b655061432ba} - (no file)
O2 - BHO: (no name) - {17da0c9e-4a27-4ac5-bb75-5d24b8cdb972} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb1} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb2} - (no file)
O2 - BHO: (no name) - {2d38a51a-23c9-48a1-a33c-48675aa2b494} - (no file)
O2 - BHO: (no name) - {2e9caff6-30c7-4208-8807-e79d4ec6f806} - (no file)
O2 - BHO: (no name) - {467faeb2-5f5b-4c81-bae0-2a4752ca7f4e} - (no file)
O2 - BHO: (no name) - {5321e378-ffad-4999-8c62-03ca8155f0b3} - (no file)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {587dbf2d-9145-4c9e-92c2-1f953da73773} - (no file)
O2 - BHO: (no name) - {6cc1c91a-ae8b-4373-a5b4-28ba1851e39a} - (no file)
O2 - BHO: (no name) - {79369d5c-2903-4b7a-ade2-d5e0dee14d24} - (no file)
O2 - BHO: (no name) - {799a370d-5993-4887-9df7-0a4756a77d00} - (no file)
O2 - BHO: (no name) - {98dbbf16-ca43-4c33-be80-99e6694468a4} - (no file)
O2 - BHO: (no name) - {a55581dc-2cdb-4089-8878-71a080b22342} - (no file)
O2 - BHO: (no name) - {b847676d-72ac-4393-bfff-43a1eb979352} - (no file)
O2 - BHO: (no name) - {bc97b254-b2b9-4d40-971d-78e0978f5f26} - (no file)
O2 - BHO: (no name) - {cf021f40-3e14-23a5-cba2-717765721306} - (no file)
O2 - BHO: (no name) - {e2ddf680-9905-4dee-8c64-0a5de7fe133c} - (no file)
O2 - BHO: (no name) - {e3eebbe8-9cab-4c76-b26a-747e25ebb4c6} - (no file)
O2 - BHO: (no name) - {e7afff2a-1b57-49c7-bf6b-e5123394c970} - (no file)
O2 - BHO: targetedbanner browser optimizer - {f545eb95-4293-8555-6c07-3d6c28cb3d3e} - C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll
O2 - BHO: (no name) - {fcaddc14-bd46-408a-9842-cdbe1c6d37eb} - (no file)
O2 - BHO: (no name) - {fd9bc004-8331-4457-b830-4759ff704c22} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: (no name) - {ff1bf4c7-4e08-4a28-a43f-9d60a9f7a880} - (no file)
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit


________________


Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log


Post above reports.
dan
smercer2
June 24, 2008, 8:38 PM UTC
Here's my uninstall file:

Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 7.0.9
AOL Instant Messenger
AppCore
Browser Mouse
ccCommon
ccCommon
CCScore
Cisco Systems VPN Client 4.0.5 (C)
Compatibility Pack for the 2007 Office system
Component Framework
DameWare Mini Remote Control
DameWare Mini Remote Control
DameWare Mini Remote Control
DameWare NT Utilities
Deewoo Network Manager removal
Easy CD & DVD Creator 6
Enhancement Browser Tools Targetedbanner
ESSCDBK
ESScore
ESSgui
ESShelp
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
ESSvpaht
ESSvpot
ffdshow (remove only)
Google Earth
HijackThis 2.0.2
HLPIndex
HLPRFO
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB899420)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hoyle Solitaire and Mahjong
HP Driver Diagnostics
hp instant support
HP Memories Disc
HP PSC & Officejet 4.2 Corporate Edition
Intel(R) Extreme Graphics Driver
ItsDeductible Express
KBD
Kodak EasyShare software
KSU
LanguageNow!
LanguageNow!
LanguageNow!
LanguageNow!
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech MouseWare 9.79
Lyra Personal Audio Player (RD1021/1071/1075)
Macromedia Flash Player 8
Macromedia Shockwave Player
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (2.0.0.14)
MSRedist
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MUSICMATCH® Jukebox
MySidesearch Search Assistant Bfinding
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Notifier
OTtBPSDK
PCDADDIN
PCDHELP
PowerDVD
PS2
QuickTime
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
SFR
SHASTA
SKIN0001
SKINXSDK
SPBBC 32bit
Symantec Real Time Storage Protection Component
SymNet
TightVNC 1.2.9
TurboTax Deluxe 2004
TurboTax ItsDeductible 2005
TurboTax Premier 2005
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
VPRINTOL
WexTech AnswerWorks
Winamp (remove only)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Service Pack 2
WIRELESS
smercer2
June 24, 2008, 9:28 PM UTC
OK. I'm trying to run the .bat file from SDFix and it doesn't seem to be working. I'm in Safe Mode and it has been displaying the "Starting Repairs" - "Checking Running Processes and Services" for almost 30 minutes now and hasn't moved from that screen. My PC is running slow, but I'm not sure if this process is even running. If I just need to back slowly away from the PC, let me know... I've just been so frustrated with the blasted PC that my patience is running thin.
dan12
June 24, 2008, 9:41 PM UTC
Try disabling norton for the duration of the scan!
smercer2
June 24, 2008, 11:18 PM UTC
Here's my Report.txt log file:


SDFix: Version 1.196
Run by [removed] on Tue 06/24/2008 at 06:04 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Killing PID 784 'iftuyszv.exe'
Killing PID 784 'iftuyszv.exe'
Killing PID 788 'iftuyszv.exe'

Restoring Default Security Values
Restoring Default Hosts File
Restoring Default Desktop Wallpaper

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat - Contains Links to Malware Sites! - Deleted
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat - Contains Links to Malware Sites! - Deleted
C:\Temp\1cb\syscheck.log - Deleted
C:\WINDOWS\system32\netrax06\netrax061083.exe - Deleted
C:\WINDOWS\x.exe - Deleted
C:\WINDOWS\y.exe - Deleted
C:\WINDOWS\mrofinu1000106.exe - Deleted
C:\WINDOWS\system32\000070.exe - Deleted
C:\WINDOWS\system32\000080.exe - Deleted
C:\WINDOWS\system32\000090.exe - Deleted
C:\WINDOWS\accesss.exe - Deleted
C:\WINDOWS\astctl32.ocx - Deleted
C:\WINDOWS\avpcc.dll - Deleted
C:\WINDOWS\clrssn.exe - Deleted
C:\WINDOWS\cpan.dll - Deleted
C:\WINDOWS\ctfmon32.exe - Deleted
C:\WINDOWS\ctrlpan.dll - Deleted
C:\WINDOWS\default.htm - Deleted
C:\WINDOWS\directx32.exe - Deleted
C:\WINDOWS\dnsrelay.dll - Deleted
C:\WINDOWS\editpad.exe - Deleted
C:\WINDOWS\explore.exe - Deleted
C:\WINDOWS\explorer32.exe - Deleted
C:\WINDOWS\funniest.exe - Deleted
C:\WINDOWS\funny.exe - Deleted
C:\WINDOWS\gfmnaaa.dll - Deleted
C:\WINDOWS\helpcvs.exe - Deleted
C:\WINDOWS\iedll.exe - Deleted
C:\WINDOWS\iexplorer.exe - Deleted
C:\WINDOWS\inetinf.exe - Deleted
C:\WINDOWS\internet.exe - Deleted
C:\WINDOWS\loader.exe - Deleted
C:\WINDOWS\megavid.cdt - Deleted
C:\WINDOWS\msconfd.dll - Deleted
C:\WINDOWS\msspi.dll - Deleted
C:\WINDOWS\mssys.exe - Deleted
C:\WINDOWS\msupdate.exe - Deleted
C:\WINDOWS\mswsc10.dll - Deleted
C:\WINDOWS\mswsc20.dll - Deleted
C:\WINDOWS\mtwirl32.dll - Deleted
C:\WINDOWS\muotr.so - Deleted
C:\WINDOWS\notepad32.exe - Deleted
C:\WINDOWS\olehelp.exe - Deleted
C:\WINDOWS\qttasks.exe - Deleted
C:\WINDOWS\quicken.exe - Deleted
C:\WINDOWS\rundll16.exe - Deleted
C:\WINDOWS\rundll32.vbe - Deleted
C:\WINDOWS\searchword.dll - Deleted
C:\WINDOWS\sistem.exe - Deleted
C:\WINDOWS\svchost32.exe - Deleted
C:\WINDOWS\svcinit.exe - Deleted
C:\WINDOWS\systeem.exe - Deleted
C:\WINDOWS\systemcritical.exe - Deleted
C:\WINDOWS\system32\hljwugsf.bin - Deleted
C:\WINDOWS\system32\iftuyszv.exe - Deleted
C:\WINDOWS\system32\msnav32.ax - Deleted
C:\WINDOWS\system32\pac.txt - Deleted
C:\WINDOWS\system32\rwwnw64d.exe - Deleted
C:\WINDOWS\system32\zxdnt3d.cfg - Deleted
C:\WINDOWS\time.exe - Deleted
C:\WINDOWS\users32.exe - Deleted
C:\WINDOWS\waol.exe - Deleted
C:\WINDOWS\win32e.exe - Deleted
C:\WINDOWS\win64.exe - Deleted
C:\WINDOWS\winajbm.dll - Deleted
C:\WINDOWS\window.exe - Deleted
C:\WINDOWS\winmgnt.exe - Deleted
C:\WINDOWS\xplugin.dll - Deleted
C:\WINDOWS\xxxvideo.hta - Deleted



Folder C:\Temp\1cb - Removed
Folder C:\WINDOWS\system32\netrax06 - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-06-24 18:52:48
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eeCtrl\Parameters]
"LastUsedDefs"="c:\progra~1\common~1\symant~1\virusd~1\"

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\TightVNC\\WinVNC.exe"="C:\\Program Files\\TightVNC\\WinVNC.exe:*:Enabled:TightVNC Win32 Server"
"C:\\Program Files\\Microsoft Office\\OFFICE11\\EXCEL.EXE"="C:\\Program Files\\Microsoft Office\\OFFICE11\\EXCEL.EXE:*:Disabled:Microsoft Office Excel"
"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE"="C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE:*:Disabled:Microsoft Office Word"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\Common Files\\AOL\\1130124493\\ee\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1130124493\\ee\\AOLServiceHost.exe:*:Enabled:AOL Services"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"
"C:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"="C:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe:*:Enabled:EasyShare"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:æTorrent"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\Common Files\\AOL\\1130124493\\ee\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1130124493\\ee\\AOLServiceHost.exe:*:Enabled:AOL Services"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Wed 14 Dec 2005 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Sun 15 Aug 2004 20,992 A..H. --- "C:\Documents and Settings\smercer2\My Documents\~WRL2101.tmp"
Tue 3 May 2005 20,992 A..H. --- "C:\Documents and Settings\smercer2\My Documents\AK\~WRL0001.tmp"
Wed 8 Aug 2007 400 A..H. --- "C:\Program Files\Common Files\Symantec Shared\COH\COH32LU.reg"
Wed 8 Aug 2007 403 A..H. --- "C:\Program Files\Common Files\Symantec Shared\COH\COHDLU.reg"
Tue 24 Jun 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\b04031f0b83ee952189dd8beb4ee929a\BITD.tmp"
Sat 14 Aug 2004 62,464 A..H. --- "C:\Documents and Settings\smercer2\My Documents\Hurricanes\Charley\Charley Storage\Hurricane Charley\~WRL0409.tmp"

Finished!



Here's my new Hijackthis log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:16:15 PM, on 6/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Browser Mouse\mouse32a.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\Logi_MwX.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\Rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser Mouse\mouse32a.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [{101c74b7-6275-353b-7f00-e888879648c2}] C:\WINDOWS\System32\Rundll32.exe "C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll" DllStart
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\RunOnce: [SymLnch] "C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Support\SymLnch\SymLnch.exe" "C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Setup.exe" "/SCANUPREBOOT /temp /patched"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - S-1-5-18 Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe (User 'Default user')
O4 - Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1169249319140
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O21 - SSODL: novarozy - {6a21d3b2-e1df-43b8-95ea-b6cae2843288} - C:\Documents and Settings\All Users\Application Data\novarozy.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7949 bytes

Thank you SO SO much for everything. I'll await your next instructions. Sandy
dan12
June 25, 2008, 5:53 AM UTC
Hi, Sandy, your doing ok.

Optional - VIEWPOINT MANAGER
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
Additional info:Here
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.
  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar

Your call.

___________________

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint.
Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player.
The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information.
CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.'




Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.



Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)

O4 - S-1-5-18 Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe (User 'Default user')
O4 - Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/defaul ... der_v6.cab
WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit



We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  2. Click Yes to allow ComboFix to continue scanning for malware.


When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.
smercer2
June 25, 2008, 4:56 PM UTC
Thanks. I'll do this when I get back home. What we've done so far seems to have removed the malware, but it also caused my Norton to stop working completely. I tried to uninstall it twice last night and once this morning before work and it wouldn't let me even remove the program to re-install. <grrrrr!> Hopefully, this next step will speed the PC up as well... it is still dreadfully slow right now.
dan12
June 25, 2008, 5:30 PM UTC
Yes, we have a bit to go yet :D
smercer2
June 26, 2008, 9:15 PM UTC
I finally got everything finished. Here's my Combofix log:

ComboFix 08-06-20.4 - smercer2 2008-06-26 16:48:03.1 - NTFSx86
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\smercer2\Desktop\WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\smercer2\My Documents\ASKS~1
C:\WINDOWS\444.471
C:\WINDOWS\Downloaded Program Files\setup.inf
C:\WINDOWS\lfn.exe
C:\WINDOWS\mainms.vpi
C:\WINDOWS\system32\g29.exe
C:\WINDOWS\system32\gside.exe
C:\WINDOWS\system32\mcntmadm.exe
C:\WINDOWS\system32\MSINET.oca
C:\WINDOWS\system32\tcntaxdm.exe
C:\WINDOWS\system32\winpfz33.sys

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_TNIDRIVER
-------\Service_TnIDriver


((((((((((((((((((((((((( Files Created from 2008-05-26 to 2008-06-26 )))))))))))))))))))))))))))))))
.

2008-06-24 20:50 . 2008-06-24 20:55 <DIR> d-------- C:\Old temp
2008-06-24 20:16 . 2008-06-24 20:16 <DIR> d-------- C:\Program Files\Windows Sidebar
2008-06-24 20:16 . 2008-06-25 06:09 <DIR> d-------- C:\Program Files\Norton AntiVirus
2008-06-24 16:54 . 2008-06-24 16:55 <DIR> d-------- C:\WINDOWS\ERUNT
2008-06-24 16:49 . 2008-06-24 19:12 <DIR> d-------- C:\SDFix
2008-06-23 21:05 . 2008-06-23 21:05 <DIR> d-------- C:\Program Files\Trend Micro
2008-06-23 21:03 . 2008-06-23 21:03 812,344 --a------ C:\HJTInstall.exe
2008-06-22 21:00 . 2008-06-22 21:00 <DIR> d-------- C:\Documents and Settings\smercer2\Application Data\Symantec
2008-06-22 20:02 . 2008-06-22 20:02 49,180 --a------ C:\WINDOWS\system32\jlwnw64j.exe
2008-06-21 08:54 . 2008-06-21 08:54 49,171 --a------ C:\WINDOWS\system32\vlwnw64.exe
2008-06-21 08:19 . 2008-06-21 08:19 9,662 --a------ C:\WINDOWS\system32\ZoneAlarmIconUS.ico
2008-06-21 08:06 . 2008-06-21 08:06 <DIR> d-------- C:\WINDOWS\system32\eb10
2008-06-21 08:06 . 2008-06-21 08:06 <DIR> d-------- C:\WINDOWS\system32\bgi
2008-06-21 08:06 . 2008-06-21 08:06 <DIR> d-------- C:\WINDOWS\system32\axc
2008-06-21 08:06 . 2008-06-21 08:06 <DIR> d-------- C:\WINDOWS\system32\1049a
2008-06-21 08:06 . 2008-06-21 08:07 <DIR> d-------- C:\temp\itmp4
2008-06-21 08:06 . 2008-06-21 08:06 122,880 --a------ C:\Documents and Settings\All Users\Application Data\novarozy.dll
2008-06-21 08:06 . 2008-06-21 08:06 63,909 --a------ C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll-uninst.exe
2008-06-18 06:59 . 2008-06-13 09:10 272,128 -----c--- C:\WINDOWS\system32\dllcache\bthport.sys
2008-05-26 12:06 . 2008-05-26 12:06 367,616 --a------ C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-06-25 20:06 --------- d-----w C:\Program Files\Viewpoint
2008-06-25 20:06 --------- d-----w C:\Documents and Settings\All Users\Application Data\Viewpoint
2008-06-25 10:54 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-06-25 10:53 --------- d-----w C:\Program Files\Browser Mouse
2008-06-25 10:09 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-06-25 01:19 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-06-25 00:19 805 ----a-w C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-06-25 00:19 60,800 ----a-w C:\WINDOWS\system32\S32EVNT1.DLL
2008-06-25 00:19 123,952 ----a-w C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-06-25 00:19 10,671 ----a-w C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-06-25 00:19 --------- d-----w C:\Program Files\Symantec
2008-06-22 11:00 --------- d-----w C:\Program Files\DevalVR
2008-06-21 12:47 --------- d-----w C:\Program Files\Google
2008-06-13 13:10 272,128 ------w C:\WINDOWS\system32\drivers\bthport.sys
2008-05-29 22:01 --------- d-----w C:\Documents and Settings\smercer2\Application Data\AdobeUM
2008-05-08 12:28 202,752 ----a-w C:\WINDOWS\system32\drivers\rmcast.sys
2008-05-07 05:18 1,287,680 ----a-w C:\WINDOWS\system32\quartz.dll
2008-04-23 04:16 826,368 ----a-w C:\WINDOWS\system32\wininet.dll
2008-03-27 08:12 151,583 ----a-w C:\WINDOWS\system32\msjint40.dll
2005-04-15 22:09 5,647,872 ----a-w C:\Program Files\Dameware.MSI
2005-04-15 21:41 10,061,312 ----a-w C:\Program Files\vpnclient-win-msi-4.0.5.C-k9.exe
2005-04-15 20:45 967,486 ----a-w C:\Program Files\tightvnc-1.2.9-setup.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 03:56 15360]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 16:45 313472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-08-20 16:55 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-08-20 16:51 118784]
"KBD"="C:\HP\KBD\KBD.EXE" [2003-02-11 14:02 61440]
"RoxioDragToDisc"="C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe" [2003-01-13 11:19 757760]
"mmtask"="c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe" [2004-01-26 11:46 53248]
"MMTray"="C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" [2004-01-26 11:46 118784]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2004-12-27 21:20 98304]
"Logitech Utility"="Logi_MwX.Exe" [2003-11-07 05:50 19968 C:\WINDOWS\LOGI_MWX.EXE]
"PS2"="C:\WINDOWS\system32\ps2.exe" [2002-10-16 10:57 81920]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-01-25 17:47 51048]
"{101c74b7-6275-353b-7f00-e888879648c2}"="C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll" [2008-05-26 12:06 367616]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe" [2007-03-12 18:30 517768]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"SymLnch"="C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Support\SymLnch\SymLnch.exe" [ ]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
VPN Client.lnk - C:\WINDOWS\Installer\{3E5562ED-69AB-4CEC-91E2-64E18EC5ACC6}\Icon3E5562ED7.ico [2005-04-15 17:51:07 6144]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"novarozy"= {6a21d3b2-e1df-43b8-95ea-b6cae2843288} - C:\Documents and Settings\All Users\Application Data\novarozy.dll [2008-06-21 08:06 122880]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.ffds"= C:\Program Files\ffdshow\ffdshow.ax

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxioAudioCentral]
--a------ 2003-01-09 10:21 253952 C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxioEngineUtility]
--a------ 2003-01-13 15:05 69632 C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WinampAgent]
--a------ 2003-12-12 20:50 33792 C:\Program Files\Winamp\winampa.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\TightVNC\\WinVNC.exe"=
"C:\\Program Files\\Microsoft Office\\OFFICE11\\EXCEL.EXE"=
"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE"=
"C:\\Program Files\\AIM\\aim.exe"=
"C:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{87be01b3-a4f9-11db-95a9-00e018a937ae}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a

*Newly Created Service* - LIVEUPDATE_NOTICE_EX
.
**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-06-26 16:56:44
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
.
**************************************************************************
.
Completion time: 2008-06-26 17:09:57 - machine was rebooted [smercer2]
ComboFix-quarantined-files.txt 2008-06-26 21:09:46

Pre-Run: 44,932,374,528 bytes free
Post-Run: 44,889,862,144 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn
C:\CMDCONS\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

156 --- E O F --- 2008-06-20 07:04:49


Here's my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:12:55 PM, on 6/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\svchost.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\Logi_MwX.Exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [{101c74b7-6275-353b-7f00-e888879648c2}] C:\WINDOWS\System32\Rundll32.exe "C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll" DllStart
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\RunOnce: [SymLnch] "C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Support\SymLnch\SymLnch.exe" "C:\Documents and Settings\smercer2\Application Data\Symantec\Layouts\Norton AntiVirus\15.0\SymAllLanguages\NAVCD_RETAIL\20070826\Setup.exe" "/SCANUPREBOOT /temp /patched"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1169249319140
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O21 - SSODL: novarozy - {6a21d3b2-e1df-43b8-95ea-b6cae2843288} - C:\Documents and Settings\All Users\Application Data\novarozy.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 7098 bytes
dan12
June 26, 2008, 9:54 PM UTC
Optional - VIEWPOINT MANAGER
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
Additional info:Here
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.
  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar

Your call.

___________________

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint.
Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player.
The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information.
CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.'



Submit a File For Analysis
We need to have the files below Scanned by Uploading them/it to Jotti

Please visit Jotti
Copy/paste the the following file path into the window
C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll
Click Submit/Send File
Please post back, to let me know the results.

Please do the same for the following file
C:\Documents and Settings\All Users\Application Data\novarozy.dll

If Jotti is too busy please try Virustotal

let me have the jotti's report.
dan
smercer2
June 27, 2008, 9:49 AM UTC
As for Viewpoint, you instructed me to remove the programs a couple of days ago and I removed the only one listed in the Add/Remove programs list... Viewpoint Manager. There are no Viewpoint programs listed in the Add/Remove programs window now.

Here's the scan of the first file:
Scan taken on 27 Jun 2008 09:43:29 (GMT)
A-Squared Found nothing
AntiVir Found TR/Downloader.Gen
ArcaVir Found nothing
Avast Found Win32:Trojan-gen {Other}
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found Trojan.Clicker-1695
CPsecure Found nothing
Dr.Web Found nothing
F-Prot Antivirus Found nothing
F-Secure Anti-Virus Found Trojan-Clicker.Win32.Agent.auk
Fortinet Found nothing
Ikarus Found AdWare.Gooochi.A
Kaspersky Anti-Virus Found Trojan-Clicker.Win32.Agent.auk
NOD32 Found nothing
Norman Virus Control Found nothing
Panda Antivirus Found nothing
Sophos Antivirus Found Mal/Generic-A
VirusBuster Found nothing
VBA32 Found Trojan-Clicker.Win32.Agent.auk

Here's the results of the second file:

Scan taken on 27 Jun 2008 09:46:59 (GMT)
A-Squared Found nothing
AntiVir Found HEUR/Crypted
ArcaVir Found nothing
Avast Found nothing
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found nothing
CPsecure Found nothing
Dr.Web Found nothing
F-Prot Antivirus Found nothing
F-Secure Anti-Virus Found nothing
Fortinet Found nothing
Ikarus Found nothing
Kaspersky Anti-Virus Found nothing
NOD32 Found nothing
Norman Virus Control Found nothing
Panda Antivirus Found nothing
Sophos Antivirus Found Mal/EncPk-DG
VirusBuster Found nothing
VBA32 Found nothing
dan12
June 27, 2008, 9:53 AM UTC
1. Close any open browsers.

2. Open notepad and copy/paste the text in the codebox below into it:



File::

C:\WINDOWS\system32\jlwnw64j.exe

C:\WINDOWS\system32\vlwnw64.exe

C:\Documents and Settings\All Users\Application Data\novarozy.dll

C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll-uninst.exe

C:\WINDOWS\system32\{ebb0b145-a1b9-03c8-5366-8cf4d7eb3489}.dll

Folder::

C:\Old temp

C:\SDFix

C:\WINDOWS\system32\eb10

C:\WINDOWS\system32\bgi

C:\WINDOWS\system32\axc

C:\WINDOWS\system32\1049a

C:\temp\itmp4

Registry::

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"{101c74b7-6275-353b-7f00-e888879648c2}"=-


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at "C:\ComboFix.txt"

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

__________________


: Malwarebytes' Anti-Malware :

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\\Documents and Settings\\Username\\Application Data\\Malwarebytes\\Malwarebytes' Anti-Malware\\Logs\\mbam-log-date (time).txt



1 - Kaspersky Online Scan
With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
Please do an online scan with >Kaspersky Online Scanner<. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    o Scan using the following Anti-Virus database:
    + Extended (If available otherwise Standard)
    o Scan Options:
    + Scan Archives
    + Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run.
  • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
  • Click the Save Report As... button (see red arrow below)



  • In the Save as... prompt, select Desktop
  • In the File name box, name the file KasScan-ddmmyy (or similar)
  • In the Save as type prompt, select Text file (see below)



  • Copy and paste the report in your next post.
Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and to speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

post above reports.
Thanks dan
smercer2
June 27, 2008, 10:11 AM UTC
I must leave for work in about 10 minutes. I don't believe I'll have time to do this before I leave. I'll get this completed as soon as I return from work.

Thanks SO much for everything Dan. You have been a blessing.

One last thing. Considering I still have some items remaining to be removed, do you think I should unplug my patch cable from the router while I'm gone? I usually leave my PC turned on for my husband while I'm at work, but I can at least isolate it from the Internet if necessary. Let me know what you think. Thanks.