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Help with my log file please

29 min read

This thread's last reply is from June 5, 2008, 1:32 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

nglaze72
May 27, 2008, 1:29 PM UTC
I need help with knowing which items to remove from my computer. CA antivirus keeps telling me that they are removing detected thrests from my computer. Thank you in advance!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:18:00 AM, on 5/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\afinding.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\perfs.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\routing.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wserving.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: AFinding Service (AFinding) - Unknown owner - C:\WINDOWS\system32\afinding.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: perfmons Service (perfmons) - Unknown owner - C:\WINDOWS\system32\perfs.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Routing Service (Routing) - Unknown owner - C:\WINDOWS\system32\routing.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: WServing Service (WServing) - Unknown owner - C:\WINDOWS\system32\wserving.exe

--
End of file - 4852 bytes
Shaba
May 30, 2008, 4:04 PM UTC
Hi nglaze72

Please do an online scan with Kaspersky Online Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:

    o Scan using the following Anti-Virus database:

    + Extended (If available otherwise Standard)

    o Scan Options:

    + Scan Archives
    + Scan Mail Bases

  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
  • Click the Save Report As... button (see red arrow below)

  • In the Save as... prompt, select Desktop
  • In the File name box, name the file KasScan-ddmmyy (or similar)
  • In the Save as type prompt, select Text file (see below)

  • Now click on the Save as Text button
  • Savethe file to your desktop.
  • Copy and paste that information in your next post.


Note: This scanner will work with Internet Explorer Only! Keep ALL other programs closed during the scan

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the license, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

Post:

- a fresh HijackThis log
- kaspersky report
nglaze72
May 31, 2008, 12:23 PM UTC
KASPERSKY ONLINE SCANNER REPORT
Tuesday, May 27, 2008 12:04:54 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 27/05/2008
Kaspersky Anti-Virus database records: 801429


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\
E:\

Scan Statistics
Total number of scanned objects 66521
Number of viruses found 15
Number of infected objects 24
Number of suspicious objects 0
Duration of the scan process 01:35:54

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-12312006-124633.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Nero\Nero8\Nero BackItUp\Cache\NeroBackItUpScheduler3.log Object is locked skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\dxdllreg.exe~.bac_a03420 Infected: Trojan-Downloader.Win32.Agent.aqi skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\perfs.exe.bac_a01648 Infected: Trojan-Downloader.Win32.Agent.ekt skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\urqpppn.dll.bac_a03420 Infected: not-a-virus:AdWare.Win32.Virtumonde.jp skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\VideoAccessCodecInstall[1].exe.bac_a01688/stream/data0003 Infected: Trojan-Downloader.Win32.Zlob.dum skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\VideoAccessCodecInstall[1].exe.bac_a01688/stream Infected: Trojan-Downloader.Win32.Zlob.dum skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\VideoAccessCodecInstall[1].exe.bac_a01688 NSIS: infected - 2 skipped

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\VideoAccessCodecInstall[1].exe.bac_a01688 CryptFF.b: infected - 2 skipped

C:\Documents and Settings\glazier\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF1BDC.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF1EC0.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\glazier\ntuser.dat Object is locked skipped

C:\Documents and Settings\glazier\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Program Files\Nero\Nero8\Nero BackItUp\BIU1.txt Object is locked skipped

C:\Program Files\ProxyShell\ProxyShell Hide IP\proxyshell.exe.BAK Infected: not-a-virus:AdWare.Win32.AdMedia.bw skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027640.exe Infected: not-a-virus:AdWare.Win32.AlexaBar.y skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027641.sys Infected: Trojan-Clicker.Win32.VB.vo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027642.sys Infected: Trojan-Clicker.Win32.VB.vo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP124\A0030808.old Infected: Trojan-Downloader.Win32.Delf.gza skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP124\A0031811.old Infected: Trojan-Downloader.Win32.Delf.gza skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP134\A0034327.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP134\A0034366.sys Infected: Trojan-Downloader.Win32.Delf.hvi skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP135\A0034533.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035353.old Infected: Trojan-Downloader.Win32.Delf.hvi skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\change.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\S2656DEBE.tmp Object is locked skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\afinding.exe Infected: Trojan-Downloader.Win32.Delf.gtj skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\DEFAULT.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\SLEvtLog.evt Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\SOFTWARE.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\drivers\sptd.sys Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\Indt2.sys Infected: Trojan.Win32.VB.cof skipped

C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped

C:\WINDOWS\system32\msspa.exe Infected: Trojan-Downloader.Win32.Delf.czg skipped

C:\WINDOWS\system32\ndt.sys Infected: Trojan-Downloader.Win32.Delf.fzs skipped

C:\WINDOWS\system32\ndt2.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\WINDOWS\system32\Sys32\CGAW.exe.ren Infected: not-a-virus:Monitor.Win32.Ardamax.271 skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\system32\wserving.exe Infected: Trojan-Downloader.Win32.Delf.gtj skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.


HIJACK
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:29:14 AM, on 5/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\afinding.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\perfs.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\routing.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wserving.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\System32\TuneUpDefragService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: AFinding Service (AFinding) - Unknown owner - C:\WINDOWS\system32\afinding.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: perfmons Service (perfmons) - Unknown owner - C:\WINDOWS\system32\perfs.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Routing Service (Routing) - Unknown owner - C:\WINDOWS\system32\routing.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: WServing Service (WServing) - Unknown owner - C:\WINDOWS\system32\wserving.exe

--
End of file - 5066 bytes

BY the way, my CA Antivirus keeps telling me that it cleaned a virus found in content.ie5, but it keeps coming back!
Shaba
May 31, 2008, 12:58 PM UTC
Hi

One or more of the identified infections is a keylogger.

C:\WINDOWS\system32\Sys32\CGAW.exe.ren Infected: not-a-virus:Monitor.Win32.Ardamax.271 skipped

This allows hackers at least to steal critical system information

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

After that:

1. Download combofix from any of these links and save it to Desktop:
Link 1
Link 2
Link 3

**Note: It is important that it is saved directly to your desktop**

2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you (C:\ComboFix.txt). Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.

If you have problems with Combofix usage, see here

Post:

- a fresh HijackThis log
- combofix report
nglaze72
May 31, 2008, 3:31 PM UTC
ComboFix 08-05-29.1 - glazier 2008-05-31 10:50:41.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.34 [GMT -4:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\glazier\Application Data\inst.exe
C:\Program Files\msupdate
C:\Program Files\winsupdater
C:\WINDOWS\2.exe
C:\WINDOWS\system32\afinding.exe
C:\WINDOWS\system32\andt.sys
C:\WINDOWS\system32\bszip.dll
C:\WINDOWS\system32\cmd.com
C:\WINDOWS\system32\comsa32.sys
C:\WINDOWS\system32\drmgs.sys
C:\WINDOWS\system32\Indt2.sys
C:\WINDOWS\system32\ping.com
C:\WINDOWS\system32\routing.exe
C:\WINDOWS\system32\tasklist.com
C:\WINDOWS\system32\tracert.com
C:\WINDOWS\system32\ttstv.bak1
C:\WINDOWS\system32\WServing.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_AFINDING
-------\Legacy_PERFMONS
-------\Legacy_ROUTING
-------\Legacy_WSERVING
-------\Service_AFinding
-------\Service_perfmons
-------\Service_Routing
-------\Service_WServing


((((((((((((((((((((((((( Files Created from 2008-04-28 to 2008-05-31 )))))))))))))))))))))))))))))))
.

2008-05-29 23:53 . 2008-05-29 23:53 <DIR> d-------- C:\Program Files\CandleWorks
2008-05-27 20:03 . 2008-05-27 20:03 54,156 --ah----- C:\WINDOWS\QTFont.qfn
2008-05-27 20:03 . 2008-05-27 20:03 1,409 --a------ C:\WINDOWS\QTFont.for
2008-05-27 18:43 . 2008-05-27 18:43 <DIR> d-------- C:\Program Files\Ashampoo
2008-05-27 09:49 . 2008-05-27 09:49 <DIR> d-------- C:\WINDOWS\system32\Kaspersky Lab
2008-05-27 09:49 . 2008-05-27 09:49 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2008-05-19 18:09 . 2008-05-19 18:09 <DIR> d--hs---- C:\WINDOWS\ftpcache
2008-05-17 16:55 . 2008-05-17 16:51 691,545 --a------ C:\WINDOWS\unins000.exe
2008-05-17 16:55 . 2008-05-17 16:55 2,552 --a------ C:\WINDOWS\unins000.dat
2008-05-14 19:35 . 2008-05-14 19:35 <DIR> d-------- C:\Documents and Settings\glazier\Application Data\Sauce
2008-05-14 19:19 . 2008-05-14 19:19 <DIR> d-------- C:\Program Files\Disney
2008-04-25 22:36 . 2008-04-25 22:54 <DIR> d-------- C:\Program Files\CachemanXP
2008-04-22 22:31 . 2008-04-22 22:31 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Ashampoo
2008-04-09 12:54 . 2008-04-09 12:54 148 --a------ C:\WINDOWS\system32\1.tsk

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-05-31 14:45 --------- d-----w C:\Documents and Settings\glazier\Application Data\Azureus
2008-05-31 12:20 --------- d-----w C:\Documents and Settings\glazier\Application Data\Vso
2008-05-27 17:13 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-05-26 22:18 --------- d-----w C:\Program Files\Lexmark X1100 Series
2008-05-25 19:01 2,516 -csha-w C:\WINDOWS\system32\KGyGaAvL.sys
2008-05-20 15:29 --------- d-----w C:\Program Files\Trojan Remover
2008-05-20 15:26 --------- d-----w C:\Program Files\Canon
2008-05-19 22:53 --------- d-----w C:\Documents and Settings\glazier\Application Data\MSN6
2008-05-19 22:14 313,856 ----a-w C:\WINDOWS\system32\ndt2.sys
2008-05-19 22:10 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-05-19 22:10 --------- d-----w C:\Program Files\Spybot - Search & Destroy
2008-05-19 22:10 --------- d-----w C:\Program Files\MagicDVDRipper
2008-05-19 22:10 --------- d-----w C:\Program Files\CyberLink
2008-05-19 22:09 --------- d-----w C:\Documents and Settings\glazier\Application Data\Move Networks
2008-05-14 10:27 880,432 -c--a-w C:\WINDOWS\system32\drivers\vetefile.sys
2008-05-14 10:27 108,368 -c--a-w C:\WINDOWS\system32\drivers\veteboot.sys
2008-05-12 18:12 --------- d-----w C:\Documents and Settings\glazier\Application Data\dvdcss
2008-04-23 00:21 --------- d-----w C:\Documents and Settings\glazier\Application Data\LimeWire
2008-04-19 00:08 --------- d-----w C:\Program Files\Azureus
2008-04-17 00:11 91,400 ----a-w C:\WINDOWS\system32\isafprod.dll
2008-04-17 00:11 32,264 ----a-w C:\WINDOWS\system32\drivers\vetmonnt.sys
2008-04-17 00:11 26,376 ----a-w C:\WINDOWS\system32\drivers\vet-filt.sys
2008-04-17 00:11 21,512 ----a-w C:\WINDOWS\system32\drivers\vetfddnt.sys
2008-04-17 00:11 21,128 ----a-w C:\WINDOWS\system32\drivers\vet-rec.sys
2008-04-06 18:56 --------- d-----w C:\Program Files\Microsoft Silverlight
2008-03-29 12:50 --------- d-----w C:\Documents and Settings\All Users\Application Data\MSN6
2008-03-27 08:12 151,583 -c--a-w C:\WINDOWS\system32\msjint40.dll
2008-03-19 09:47 1,845,248 ----a-w C:\WINDOWS\system32\win32k.sys
2008-03-01 13:06 826,368 ----a-w C:\WINDOWS\system32\wininet.dll
2008-02-26 11:59 294,912 ----a-w C:\WINDOWS\system32\msctf.dll
2008-02-20 06:51 282,624 ----a-w C:\WINDOWS\system32\gdi32.dll
2008-02-20 05:32 45,568 ----a-w C:\WINDOWS\system32\dnsrslvr.dll
2008-01-20 14:43 50,248 -c--a-w C:\Documents and Settings\glazier\Application Data\GDIPFONTCACHEV1.DAT
2007-06-09 00:20 47,360 -c--a-w C:\Documents and Settings\glazier\Application Data\pcouffin.sys
2007-05-31 02:42 774,144 -c--a-w C:\Program Files\RngInterstitial.dll
2008-01-22 03:54 88 -csh--r C:\WINDOWS\system32\EA4A8AEED1.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PopUpStopperFreeEdition"="C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe" [2005-03-17 11:10 536576]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 03:56 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"cctray"="C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe" [2008-05-25 13:37 181512]
"Lexmark X1100 Series"="C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe" [2003-08-19 06:43 57344]
"BJCFD"="C:\Program Files\BroadJump\Client Foundation\CFD.exe" [2002-09-10 22:26 368706]
"CAVRID"="C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe" [2008-04-16 20:11 234760]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-04-27 09:41 282624]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 03:56 15360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoChangeAnimation"= 1 (0x1)
"NoStrCmpLogical"= 1 (0x1)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"MemCheckBoxInRunDlg"= 1 (0x1)
"NoStrCmpLogical"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"= ctwdm32.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^dllhost.exe]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Live Menu.lnk]
backup=C:\WINDOWS\pss\Live Menu.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Photo Downloader]
H:\apdproxy.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DAEMON Tools]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
--a--c--- 2005-12-20 21:54 278528 C:\Program Files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
-----c--- 2004-10-13 12:24 1694208 C:\Program Files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a--c--- 2007-04-27 09:41 282624 C:\Program Files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Registry Fix It]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RegistryMechanic]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxioDragToDisc]
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\updateMgr]
--a--c--- 2005-10-24 16:53 307200 C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
--a--c--- 2006-11-03 19:20 866584 C:\Program Files\Windows Defender\MSASCui.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"vsmon"=2 (0x2)
"LiveUpdate"=3 (0x3)
"Automatic LiveUpdate Scheduler"=2 (0x2)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe
"AnyDVD"=C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe"
"SpybotSD TeaTimer"=C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" -atboottime
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
"Corel Photo Downloader"="C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
"NBKeyScan"="C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
"NeroFilterCheck"=C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ComputerAssociatesAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"C:\\WINDOWS\\system32\\sessmgr.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=

R2 UxTuneUp;TuneUp Theme Extension;C:\WINDOWS\System32\svchost.exe [2004-08-04 03:56]
R3 ati2mtaa;ati2mtaa;C:\WINDOWS\system32\DRIVERS\ati2mtaa.sys [2004-08-04 01:29]
R3 usbprint;Microsoft USB PRINTER Class;C:\WINDOWS\system32\DRIVERS\usbprint.sys [2004-08-04 02:01]
S3 ati2mpaa;ati2mpaa;C:\WINDOWS\system32\DRIVERS\ati2mpaa.sys [2001-08-17 08:48]
S3 TuneUp.Defrag;TuneUp Drive Defrag Service;C:\WINDOWS\System32\TuneUpDefragService.exe [2008-01-12 19:43]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
UxTuneUp


[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{F146C9B1-VMVQ-A9RC-NUFL-D0BA00B4E888}]
C:\Documents and Settings\glazier\My Documents\Azureus Downloads\SlySoft AnyDVD-AnyDVD HD 6.3.10(NEW-UPDATED)\SlySoft AnyDVD-AnyDVD HD 6.3.10\AnyDVD_leftover_killer\anydvd_leftover_killer13.exe -M
.
Contents of the 'Scheduled Tasks' folder
"2008-05-30 21:18:37 C:\WINDOWS\Tasks\1-Click Maintenance.job"
- C:\Program Files\TuneUp Utilities 2008\OneClick.exe
"2008-05-31 15:08:52 C:\WINDOWS\Tasks\MP Scheduled Scan.job"
- C:\Program Files\Windows Defender\MpCmdRun.exe
.
**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-05-31 11:06:46
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\isafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\vetmsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
.
**************************************************************************
.
Completion time: 2008-05-31 11:18:42 - machine was rebooted
ComboFix-quarantined-files.txt 2008-05-31 15:18:10

Pre-Run: 8,010,166,272 bytes free
Post-Run: 7,989,530,624 bytes free

214 --- E O F --- 2008-05-29 23:10:00


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:39:10 AM, on 5/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

--
End of file - 4808 bytes
Shaba
May 31, 2008, 4:00 PM UTC
Hi

Empty this folder:

C:\Documents and Settings\glazier\.housecall6.6\Quarantine\

Delete these if exist:

C:\WINDOWS\system32\msspa.exe
C:\WINDOWS\system32\ndt.sys
C:\WINDOWS\system32\ndt2.sys
C:\WINDOWS\system32\Sys32
C:\WINDOWS\system32\Indt2.sys

Empty Recycle Bin.

Re-scan with kaspersky.

Post:

- a fresh HijackThis log
- kaspersky report
nglaze72
May 31, 2008, 8:06 PM UTC
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:27:07 PM, on 5/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Azureus\Azureus.exe
C:\Program Files\VSO\ConvertXtoDVD\ConvertXtoDvd.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

--
End of file - 4866 bytes


Saturday, May 31, 2008 4:08:59 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 31/05/2008
Kaspersky Anti-Virus database records: 818345


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\
E:\
G:\

Scan Statistics
Total number of scanned objects 66394
Number of viruses found 12
Number of infected objects 23
Number of suspicious objects 0
Duration of the scan process 02:05:02

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-12312006-124633.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Nero\Nero8\Nero BackItUp\Cache\NeroBackItUpScheduler3.log Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\ipfilter.cache Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51768.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51769.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51770.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51771.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51772.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51773.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51774.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Azureus\tmp\AZU51775.tmp Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\cert8.db Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\history.dat Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\key3.db Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\parent.lock Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\search.sqlite Object is locked skipped

C:\Documents and Settings\glazier\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\urlclassifier2.sqlite Object is locked skipped

C:\Documents and Settings\glazier\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\Cache\_CACHE_001_ Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\Cache\_CACHE_002_ Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\Cache\_CACHE_003_ Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Mozilla\Firefox\Profiles\984fqjn3.default\Cache\_CACHE_MAP_ Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\History\History.IE5\MSHist012008053120080601\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\hsperfdata_glazier\2924 Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\Perflib_Perfdata_578.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF4ED8.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF5F17.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF8F2.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DFAC98.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DFB116.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DFB22A.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\glazier\ntuser.dat Object is locked skipped

C:\Documents and Settings\glazier\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Program Files\Nero\Nero8\Nero BackItUp\BIU1.txt Object is locked skipped

C:\QooBox\Quarantine\C\WINDOWS\system32\afinding.exe.vir Infected: Trojan-Downloader.Win32.Delf.iet skipped

C:\QooBox\Quarantine\C\WINDOWS\system32\andt.sys.vir Infected: Trojan-Downloader.Win32.Delf.ieo skipped

C:\QooBox\Quarantine\C\WINDOWS\system32\Indt2.sys.vir Infected: Trojan.Win32.VB.cqh skipped

C:\QooBox\Quarantine\C\WINDOWS\system32\wserving.exe.vir Infected: Trojan-Downloader.Win32.Delf.iet skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027640.exe Infected: not-a-virus:AdWare.Win32.AlexaBar.y skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027641.sys Infected: Trojan-Clicker.Win32.VB.vo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027642.sys Infected: Trojan-Clicker.Win32.VB.vo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP124\A0030808.old Infected: Trojan-Downloader.Win32.Delf.gza skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP124\A0031811.old Infected: Trojan-Downloader.Win32.Delf.gza skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP134\A0034327.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP134\A0034366.sys Infected: Trojan-Downloader.Win32.Delf.hvi skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP135\A0034533.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035353.old Infected: Trojan-Downloader.Win32.Delf.hvi skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035412.exe Infected: Trojan-Downloader.Win32.Delf.gtj skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035413.sys Infected: Trojan.Win32.VB.cof skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035414.exe Infected: Trojan-Downloader.Win32.Delf.czg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035415.exe Infected: Trojan-Downloader.Win32.Delf.gtj skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036497.sys Infected: Trojan.Win32.VB.cqh skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036499.sys Infected: Trojan-Downloader.Win32.Delf.ieo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036501.exe Infected: Trojan-Downloader.Win32.Delf.iet skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036502.exe Infected: Trojan-Downloader.Win32.Delf.iet skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\change.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\S2656DEBE.tmp Object is locked skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\DEFAULT.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\SLEvtLog.evt Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\SOFTWARE.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\drivers\sptd.sys Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped

C:\WINDOWS\system32\ndt.sys Infected: Trojan-Downloader.Win32.Delf.fzs skipped

C:\WINDOWS\system32\ndt2.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.
Shaba
June 1, 2008, 8:48 AM UTC
Hi

Were you unable to find these?

C:\WINDOWS\system32\ndt.sys
C:\WINDOWS\system32\ndt2.sys
nglaze72
June 1, 2008, 11:57 AM UTC
I believe I deleted them already. Am I virus free yet and I really appreciate all of your help!
Shaba
June 1, 2008, 12:02 PM UTC
Hi

Well they show up in kaspersky report.

So please re-scan with kaspersky and post back fresh logs :)
nglaze72
June 1, 2008, 3:56 PM UTC
Sunday, June 01, 2008 12:00:24 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 1/06/2008
Kaspersky Anti-Virus database records: 820118


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\
E:\

Scan Statistics
Total number of scanned objects 66571
Number of viruses found 12
Number of infected objects 19
Number of suspicious objects 0
Duration of the scan process 01:37:50

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-12312006-124633.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Nero\Nero8\Nero BackItUp\Cache\NeroBackItUpScheduler3.log Object is locked skipped

C:\Documents and Settings\glazier\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\History\History.IE5\MSHist012008060120080602\index.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\Acr1839.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\Perflib_Perfdata_578.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF4ED8.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF5F17.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temp\~DF8F2.tmp Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped

C:\Documents and Settings\glazier\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\glazier\ntuser.dat Object is locked skipped

C:\Documents and Settings\glazier\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Program Files\Nero\Nero8\Nero BackItUp\BIU1.txt Object is locked skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027640.exe Infected: not-a-virus:AdWare.Win32.AlexaBar.y skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027641.sys Infected: Trojan-Clicker.Win32.VB.vo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP116\A0027642.sys Infected: Trojan-Clicker.Win32.VB.vo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP124\A0030808.old Infected: Trojan-Downloader.Win32.Delf.gza skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP124\A0031811.old Infected: Trojan-Downloader.Win32.Delf.gza skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP134\A0034327.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP134\A0034366.sys Infected: Trojan-Downloader.Win32.Delf.hvi skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP135\A0034533.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035353.old Infected: Trojan-Downloader.Win32.Delf.hvi skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035412.exe Infected: Trojan-Downloader.Win32.Delf.gtj skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035413.sys Infected: Trojan.Win32.VB.cof skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035414.exe Infected: Trojan-Downloader.Win32.Delf.czg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP141\A0035415.exe Infected: Trojan-Downloader.Win32.Delf.gtj skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036497.sys Infected: Trojan.Win32.VB.cqh skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036499.sys Infected: Trojan-Downloader.Win32.Delf.ieo skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036501.exe Infected: Trojan-Downloader.Win32.Delf.iet skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036502.exe Infected: Trojan-Downloader.Win32.Delf.iet skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036557.sys Infected: Trojan-Downloader.Win32.Delf.hxg skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\A0036558.sys Infected: Trojan-Downloader.Win32.Delf.fzs skipped

C:\System Volume Information\_restore{EAE9FF3B-A9F9-4B75-BFCE-F88E4534489F}\RP147\change.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\S2656DEBE.tmp Object is locked skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\DEFAULT.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\SLEvtLog.evt Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\SOFTWARE.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\drivers\sptd.sys Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

HIJACK THIS
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:04:08 PM, on 6/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

--
End of file - 4830 bytes
Shaba
June 1, 2008, 4:50 PM UTC
Hi

Logs look good.

All viruses are in system restore and inactive.

I give you later instructions how to empty it.

Other than that, any problems left?
nglaze72
June 1, 2008, 6:21 PM UTC
If you say it looks good then I am happy with that. Just one more thing, how can I get rid of the other virus that are in system restore and what about the ones in the system volume control? Thanks again so much. Your help is much appreciated!
Shaba
June 2, 2008, 2:26 PM UTC
Hi

"Just one more thing, how can I get rid of the other virus that are in system restore and what about the ones in the system volume control?

system restore = system volume control :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Now lets uninstall ComboFix:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK


Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.


Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide


Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

    Instructions for Spybot S & D

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :)
Shaba
June 5, 2008, 1:32 PM UTC
nglaze72