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This thread's last reply is from May 3, 2008, 2:48 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Angelicusblue
April 18, 2008, 8:14 PM UTC
Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:40:08, on 18/04/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\logon.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\DVD Genie\dvdgenie.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32

\msdxm.ocx
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program

Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Windows Logon Application] C:\WINDOWS\System32\logon.exe
O4 - HKLM\..\Run: [Windows Explorer] C:\WINDOWS\System32\explorer.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch

USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [BM5bc284b5] Rundll32.exe "C:\WINDOWS\System32\rdavxall.dll",s
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program

Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL

SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK

SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default

user')
O4 - Startup: DirectDVD Update Manager.lnk = C:\Program Files\Orion Studios HD\UpdateHD.exe
O4 - Startup: DVD Genie.lnk = C:\Program Files\DVD Genie\dvdgenie.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common

Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:

\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:

\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{DDECBA11-8B7C-4423-AF09-674A66AC7AE7}:

NameServer = 212.104.130.9 212.104.130.65
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program

Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32

\LEXBCES.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program

Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-

Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc

.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32

\ZoneLabs\vsmon.exe

--
End of file - 5424 bytes
Scotty Retired Graduate
April 19, 2008, 11:51 AM UTC
Hi

Hi! Welcome to the MWR forums.
My name is Scotty. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research.

Please be patient as my posts to you have to be checked before I reply, so they make take longer.


  • You have word wrap turned on, this is making your logs difficult to read
  • Run notepad
  • Goto Format and untick Word Wrap



Rename HijackThis
There is a possibility an infection which is hiding part of the HijackThis log because it's called hijackthis.exe.
Using Windows Explore by right-clicking the Start button and left clicking Explore navigate to: C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

Right-click on HijackThis.exe & select Rename to iseeu.exe and post back a new Hijackthis log.



Please make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in a reply.
Angelicusblue
April 19, 2008, 11:25 PM UTC
Hi Scotty
Thank you for your quick reply!
I will re-run the hijck and send a new log asap

Here is the Uninstall list:


ABBYY FineReader 5.0 Sprint
Adobe Acrobat 4.0
Adobe Flash Player 9
Adobe Flash Player ActiveX
Adobe Photoshop 6.0
Caesar 3
Canon Camera Support Core Library
Canon Camera Window for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities PhotoStitch 3.1
Canon Utilities ZoomBrowser EX
CASHFLOW® THE E-GAME
Citrix Presentation Server Client - Web Only
Compton's Interactive Bible NIV
Dr SpeedTouch
DVD Genie (remove only)
FaxTools
ffdshow [rev 610] [2006-12-01]
GermanNow!
HijackThis 2.0.2
iTunes
Java(TM) 6 Update 3
KeyMail Decoder
Lexmark X1100 Series
MailWasher Pro
MasterCook 6: Cooking Light
Microsoft Age of Empires II
Microsoft Office 2000 Professional
Microsoft Publisher 98
Mozilla Firefox (2.0.0.13)
Nero - Burning Rom
PENTAX Optio 60 Driver
QuickTime
Ranger Outpost Remote Client
RealPlayer
Registrar Registry Manager 5.66
Registrar Registry Manager 5.66 (Lite Edition)
SpeedTouch USB Software
SUPERAntiSpyware Free Edition
The National Test Toolkit
Windows Media Format Runtime
Windows Media Player 10
WinZip
WONswap
ZoneAlarm
ZoneAlarm Spy Blocker
Angelicusblue
April 19, 2008, 11:28 PM UTC
Hi again

I ran the HijackThis scan again. It took about half a second to run. This is the log it produced (no word wrap this time...)

thanks:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:26:25, on 20/04/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\System32\logon.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\DVD Genie\dvdgenie.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\iseeu.exe

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {3CAB59B4-55A3-4737-9FD5-B93C6430BF75} - C:\WINDOWS\System32\tffrrhea.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {8571A545-CDC4-4325-8E1C-3D94B7A65D4A} - C:\WINDOWS\System32\jkkjiffg.dll
O2 - BHO: (no name) - {9292C2AD-D36E-4051-AF6D-0C6D2AEE0C10} - C:\WINDOWS\System32\awtqnkhe.dll
O2 - BHO: {ddd8a9e8-dd46-7588-c344-650f1d3f81ab} - {ba18f3d1-f056-443c-8857-64dd8e9a8ddd} - C:\WINDOWS\System32\cbkrpoog.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Windows Logon Application] C:\WINDOWS\System32\logon.exe
O4 - HKLM\..\Run: [Windows Explorer] C:\WINDOWS\System32\explorer.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [BM5bc284b5] Rundll32.exe "C:\WINDOWS\System32\qwgkakwu.dll",s
O4 - HKLM\..\Run: [58f1b729] rundll32.exe "C:\WINDOWS\System32\unwdvqxb.dll",b
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: DirectDVD Update Manager.lnk = C:\Program Files\Orion Studios HD\UpdateHD.exe
O4 - Startup: DVD Genie.lnk = C:\Program Files\DVD Genie\dvdgenie.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{DDECBA11-8B7C-4423-AF09-674A66AC7AE7}: NameServer = 212.104.130.9 212.104.130.65
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: awtqnkhe - C:\WINDOWS\SYSTEM32\awtqnkhe.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 6490 bytes
Scotty Retired Graduate
April 20, 2008, 10:28 AM UTC
Hi

Can I ask why your Windows XP is still at SP1?

If you already have Combofix, please delete that copy and download it again as it's being updated regularly.

There is a tutorial on the basic use of Combofix here:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Please download Combofix from Bleeping Computer.

If you can't download it from there, please try these 2 alternative sites:

Forospyware
Geeks to Go

  • Save it to your Desktop.
  • Disconnect from the Internet, then disable your anti-virus and any real-time anti-spyware monitors that are running.
  • Click Start>Run copy/paste or type "%userprofile%\desktop\combofix.exe" /killall into the Run box and click OK.
  • When finished, it shall produce a log for you. Post that log in your next reply with a new HijackThis log.

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.



In your next reply post:
ComboFix.txt
New HijackThis log taken after the above scan has run
NotVeryTechie
April 23, 2008, 8:02 AM UTC
Hi there Scotty

My sister asked me to reply to you. Her internet connection has now stopped working completely. It was giving problems intermittently when the infection first started and has now stopped working totally. She can't run any of the suggested downloads and things. I hope you can help with this, she is really getting very upset by this whole thing!
Scotty Retired Graduate
April 23, 2008, 9:10 AM UTC
Hi
We feel the best option in this case is for your sister to back up any important data to a flash or cd media, to scan it to ensure it is clean, then format and reinstall Windows.
You must impress upon her that the cause of her problems was the lack of Windows updates on her computer, that she must fully update them when she is up and running again, and that she immediately installs security programs.
NotVeryTechie
April 23, 2008, 3:26 PM UTC
Scotty

If she backs up her important data at this point, is there any way to ensure that the nasty bugs don't get onto the backup CD/pen drive?
Scotty Retired Graduate
April 23, 2008, 3:36 PM UTC
Once she has backed them up, she can go into My Computer and right-click whichever drive its on and select scan with Sophos.
If that isnt there, she would need to run Sophos and have it scan the cd/pen drive only.
NonSuch Administrator
May 3, 2008, 2:48 AM UTC
lack of response

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