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My son's laptop

34 min read

This thread's last reply is from April 25, 2008, 2:57 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

KGRUMPY
April 10, 2008, 1:13 AM UTC
I am needing help with my son's laptop. I have had such good luck with the post for my computer I was hoping I would have the same for this problem. It is not running correctly. You can't accept pop ups or when you click on adrop down like here to register it blocks it. So here is a HJT log. I hope someone can help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:18:42 PM, on 4/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'NETWORK SERVICE')
O4 - S-1-5-18 Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'Default user')
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Anthony.USER\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.download.microsoft.com
O15 - Trusted Zone: http://*.update.microsoft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O24 - Desktop Component 0: (no name) - https://rr.spinnakerweb.com/team/players/jake-hutt/pic1_small
O24 - Desktop Component 1: (no name) - http://sp1.yt-thm-a01.yimg.com/image/25/f10/434987748
O24 - Desktop Component 2: (no name) - http://re3.mm-a6.yimg.com/image/3523453243

--
End of file - 5656 bytes
Bio-Hazard
April 14, 2008, 9:07 AM UTC
Welcome to the MWR forums. My name is Bio-Hazard. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research. Please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • If you don't know or understand something please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • It is important that you reply to this thread. Do not start a new topic.


Note: I am still in training here at Malware Removal, however I will be working under the direct supervision of one of our Malware Experts. Any recommendations will first be approved before being given to you. Because of this, there may be a short delay in getting our responses to you, however be assured that we will be working diligently on your problem.



Uninstall list

Make an uninstall list using HijackThis. To access the Uninstall Manager you would do the following:

  • Start HijackThis
  • Click on the Config button
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.
  • Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.
KGRUMPY
April 14, 2008, 12:08 PM UTC
Here it is I hope everything is right.

AppCore
AV
ccCommon
GearDrvs
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
MSXML 6.0 Parser (KB933579)
Norton 360
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 Help
Norton Confidential Browser Component
Norton Confidential Web Authentification Component
Norton Confidential Web Protection Component
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
SPBBC 32bit
SuppSoft
Symantec Technical Support Controls
SymNet
Update for Windows XP (KB898461)
Update for Windows XP (KB925876)
Update for Windows XP (KB942763)
Windows XP Hotfix - KB885836
Yahoo! Toolbar
Bio-Hazard
April 15, 2008, 11:42 AM UTC
Hello KGRUMPY!

Could you please tell me more about the problems you are having with your sons program? Are you getting any error messages? We need bit more information before we can proceed.

Your sons computer has program called IMVu installed. It is not malware but some people have had problems with it. Just to let you know.

Using DSS

  • Please download Deckard's System Scanner from Tech Support Forum and save it to your desktop. Note: You must be logged onto an account with administrator privileges.
  • Save all your work and close all opened programs.
  • Double click on dss.exe to run it. Follow the prompts.
  • When the scan is complete, two log files will be produced. The first one, main.txt, will be maximized, the second one, extra.txt, will be minimized.
  • Please post the contents of the 2 log files in your next reply.




Logs/Information to Post in Reply

Please post the following logs/Information in your reply

  • DSS log main and extra log
KGRUMPY
April 15, 2008, 11:54 AM UTC
Deckard's System Scanner v20071014.68
Run by [removed] on 2008-04-15 06:56:21
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Anthony.exe) ---------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:57:00 AM, on 4/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Anthony.USER\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Anthony.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'NETWORK SERVICE')
O4 - S-1-5-18 Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'Default user')
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Anthony.USER\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.download.microsoft.com
O15 - Trusted Zone: http://*.update.microsoft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O24 - Desktop Component 0: (no name) - https://rr.spinnakerweb.com/team/players/jake-hutt/pic1_small
O24 - Desktop Component 1: (no name) - http://sp1.yt-thm-a01.yimg.com/image/25/f10/434987748
O24 - Desktop Component 2: (no name) - http://re3.mm-a6.yimg.com/image/3523453243

--
End of file - 5517 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 APPDRV - c:\windows\system32\drivers\appdrv.sys <Not Verified; Dell Inc; Application Driver>
R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Inc; OMCI Driver>

S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

S4 NICCONFIGSVC - c:\program files\dell\nicconfigsvc\nicconfigsvc.exe <Not Verified; Dell Inc.; NicConfigSvc>


-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Broadcom 440x 10/100 Integrated Controller
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01AF1028&REV_02\4&2FE911E8&0&00F0
Manufacturer: Broadcom
Name: Broadcom 440x 10/100 Integrated Controller
PNP Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01AF1028&REV_02\4&2FE911E8&0&00F0
Service: bcm4sbxp


-- Files created between 2008-03-15 and 2008-04-15 -----------------------------

2008-04-02 16:29:04 0 d-------- C:\Program Files\Trend Micro
2008-04-01 21:28:45 0 d-------- C:\Documents and Settings\Anthony.USER\Application Data\CyberLink
2008-03-29 13:23:06 0 d-------- C:\Documents and Settings\Anthony.USER\Application Data\Yahoo!
2008-03-29 13:23:06 0 d-------- C:\Documents and Settings\All Users\Application Data\Yahoo! Companion
2008-03-29 12:33:33 0 d-------- C:\Documents and Settings\Anthony.USER\Application Data\Oberon Games


-- Find3M Report ---------------------------------------------------------------

2008-04-03 14:13:34 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-03-31 18:09:44 0 d-------- C:\Program Files\Yahoo! Games
2008-03-29 21:53:26 0 d-------- C:\Program Files\Norton 360
2008-03-29 12:00:46 0 d-------- C:\Program Files\Yahoo!
2008-03-10 09:02:27 0 d-------- C:\Documents and Settings\Anthony.USER\Application Data\Macromedia
2008-02-29 19:06:37 0 d-------- C:\Documents and Settings\Anthony.USER\Application Data\Symantec
2008-02-28 18:44:30 0 d-------- C:\Program Files\Symantec
2008-02-28 18:14:06 0 d-------- C:\Program Files\Common Files


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [07/17/2007 08:54 PM]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [01/29/2008 06:38 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 11:24 AM]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=C:\WINDOWS\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
"C:\Program Files\Dell Support\DSAgnt.exe" /startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ModemOnHold]
C:\Program Files\NetWaiting\netWaiting.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"WMPNetworkSvc"=2 (0x2)
"wltrysvc"=2 (0x2)
"NICCONFIGSVC"=2 (0x2)
"gusvc"=3 (0x3)

*Newly Created Service* - COMHOST



-- End of Deckard's System Scanner: finished at 2008-04-15 06:57:49 ------------



Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Genuine Intel(R) CPU T1300 @ 1.66GHz
Percentage of Memory in Use: 26%
Physical Memory (total/avail): 1014.37 MiB / 742.74 MiB
Pagefile Memory (total/avail): 2441.63 MiB / 2258.1 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1929.39 MiB

C: is Fixed (NTFS) - 50.98 GiB total, 37.09 GiB free.
D: is CDROM (CDFS)

\\.\PHYSICALDRIVE0 - Hitachi HTS541060G9SA00 - 54.49 GiB - 3 partitions
\PARTITION0 - Unknown - 39.19 MiB
\PARTITION1 (bootable) - Installable File System - 50.98 GiB - C:
\PARTITION2 - Unknown - 3.46 GiB



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FirstRunDisabled is set.
AntivirusOverride is set.

FW: Norton 360 v2007 (SYMANTEC Corporation)
AV: Norton 360 v2007 (SYMANTEC Corperation) Disabled Outdated

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE"="C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE:*:Enabled:Internet Explorer"
"C:\\Program Files\\Sony Pictures Games\\Wheel of Fortune\\Wheel of Fortune.exe"="C:\\Program Files\\Sony Pictures Games\\Wheel of Fortune\\Wheel of Fortune.exe:*:Enabled:Wheel of Fortune"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Anthony.USER\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=USER
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Anthony.USER
LOGONSERVER=\\USER
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 14 Stepping 8, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0e08
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SonicCentral=C:\Program Files\Common Files\Sonic Shared\Sonic Central\
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\ANTHON~1.USE\LOCALS~1\Temp
TMP=C:\DOCUME~1\ANTHON~1.USE\LOCALS~1\Temp
USERDOMAIN=USER
USERNAME=Anthony
USERPROFILE=C:\Documents and Settings\Anthony.USER
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Anthony.USER (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
AppCore --> MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
AV --> MsiExec.exe /I{F4DB525F-A986-4249-B98B-42A8066251CA}
ccCommon --> MsiExec.exe /I{3CCAD2EF-CFF2-4637-82AA-AABF370282D3}
GearDrvs --> MsiExec.exe /I{206FD69B-F9FE-4164-81BD-D52552BC9C23}
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
LiveUpdate 3.2 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation) --> MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
MSXML 6.0 Parser (KB933579) --> MsiExec.exe /I{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
Norton 360 --> MsiExec.exe /I{21829177-4DED-4209-AD08-490B3AC9C01A}
Norton 360 --> MsiExec.exe /I{2D617065-1C52-4240-B5BC-C0AE12157777}
Norton 360 --> MsiExec.exe /I{63A6E9A9-A190-46D4-9430-2DB28654AFD8}
Norton 360 (Symantec Corporation) --> "C:\Program Files\Common Files\Symantec Shared\SymSetup\{2D617065-1C52-4240-B5BC-C0AE12157777}_1_3_0_24\{2D617065-1C52-4240-B5BC-C0AE12157777}.exe" /X
Norton 360 Help --> MsiExec.exe /I{1CA941F1-5006-487E-9FD4-09F812A7D6B8}
Norton Confidential Browser Component --> MsiExec.exe /I{4843B611-8FCB-4428-8C23-31D0A5EAE164}
Norton Confidential Web Authentification Component --> MsiExec.exe /I{3074EB89-1BCA-4AEF-AFF4-EFB4634C1923}
Norton Confidential Web Protection Component --> MsiExec.exe /I{D353CC51-430D-4C6F-9B7E-52003DA1E05A}
SPBBC 32bit --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
SuppSoft --> MsiExec.exe /I{022DA2C3-81C7-4003-A6BC-1BB147B20097}
Symantec Technical Support Controls --> MsiExec.exe /I{92B1B3CC-EC78-45B8-96D0-8B3F11495864}
SymNet --> MsiExec.exe /I{2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}
Yahoo! Toolbar --> C:\PROGRA~1\Yahoo!\Common\unyt.exe


-- Application Event Log -------------------------------------------------------

Event Record #/Type246 / Warning
Event Submitted/Written: 04/15/2008 06:50:21 AM
Event ID/Source: 32068 / Microsoft Fax
Event Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly.
Country/region code: '*'
Area code: '*'

Event Record #/Type245 / Warning
Event Submitted/Written: 04/15/2008 06:50:21 AM
Event ID/Source: 32026 / Microsoft Fax
Event Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI).
No faxes can be sent or received until a fax device is installed.

Event Record #/Type232 / Warning
Event Submitted/Written: 04/14/2008 09:44:07 PM
Event ID/Source: 32068 / Microsoft Fax
Event Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly.
Country/region code: '*'
Area code: '*'

Event Record #/Type231 / Warning
Event Submitted/Written: 04/14/2008 09:44:07 PM
Event ID/Source: 32026 / Microsoft Fax
Event Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI).
No faxes can be sent or received until a fax device is installed.

Event Record #/Type218 / Warning
Event Submitted/Written: 04/13/2008 09:17:23 AM
Event ID/Source: 32068 / Microsoft Fax
Event Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly.
Country/region code: '*'
Area code: '*'



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type8977 / Warning
Event Submitted/Written: 04/08/2008 04:54:53 PM
Event ID/Source: 24832 / WPDClassInstaller
Event Description:
WPD Class Installer: This version of Windows does not support Windows Portable Device drivers, so the drivers were not installed.

Event Record #/Type8976 / Warning
Event Submitted/Written: 04/08/2008 04:54:07 PM
Event ID/Source: 24832 / WPDClassInstaller
Event Description:
WPD Class Installer: This version of Windows does not support Windows Portable Device drivers, so the drivers were not installed.

Event Record #/Type8935 / Warning
Event Submitted/Written: 04/07/2008 05:55:58 PM
Event ID/Source: 24832 / WPDClassInstaller
Event Description:
WPD Class Installer: This version of Windows does not support Windows Portable Device drivers, so the drivers were not installed.

Event Record #/Type8934 / Warning
Event Submitted/Written: 04/07/2008 05:15:05 PM
Event ID/Source: 24832 / WPDClassInstaller
Event Description:
WPD Class Installer: This version of Windows does not support Windows Portable Device drivers, so the drivers were not installed.

Event Record #/Type8907 / Warning
Event Submitted/Written: 04/06/2008 08:36:42 PM
Event ID/Source: 4226 / Tcpip
Event Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.



-- End of Deckard's System Scanner: finished at 2008-04-15 06:57:49 ------------

The Pc won't let you save favorites,open any kind of pop up, you can not use drop downs(like when you register on the site).
I have uninstalled IMVU once already from both my PC and my sons laptop. Do I need to try again?
Bio-Hazard
April 17, 2008, 5:37 AM UTC
Hello!

From your DSS log i can see that your Norton is disabled and outdated. You should enable/update it (renew subscription if necessary), or remove it and install an alternative program. Choice is yours. Underneath are instructions how to remove Norton if you choose to do that. Also you find examples of free antivirus programs. Do not have 2 antivirus programs running together.


Removing Norton

Download and save Norton Removal Tool to your desktop.

Run it to remove Norton. After this, please restart your computer.



Antivirus

Anti-virus software are programs that detect cleans and erase harmful virus files on a computer Web server or network. Unchecked virus files can unintentionally be forwarded to others including trading partners and thereby spreading infection. Because new viruses regularly emerge anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present and will clean delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

1) Antivir PersonalEdition Classic- Free anti-virus software for Windows. Detects and removes more than 50000 viruses. Free support.
2) avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for noncommercial users.
3) AVG Anti-Virus Free Edition - Free edition of the AVG anti-virus program for Windows.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer then only one of them should be active in memory at a time.


Please ensure you have an up-to-date and active antivirus program installed before continuing.


Delete programs

  • Click Start
  • Go to Control Panel
  • Go to Add/Remove Programs
  • Find and click Remove for the following (if present):

    IMVU


NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.



CCleaner

Download CCleaner Slim from >here< and save it to your Desktop. When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

Complete the installation then
  • Make sure that ALL browser windows are closed
  • Double-click the CCleaner shortcut on the desktop to start the program.
  • Click on the Options block on the left, then choose Cookies.
    • Under Cookies to Delete, highlight any cookies you would like to retain permanently
    • Click the right arrow > to move them to the Cookies to Keep window.
  • Go into Options > Advanced deselect/uncheck 'Only delete files in Windows Temp folders older than 48 hours'
  • Click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the 'Registry' feature unless you are very familiar with the registry.
  • After CCleaner has completed its process, click Exit.



Malwarebytes' Anti-Malware

  • Please download Malwarebytes' Anti-Malware and save it to a convenient location.
  • Double click on mbam-setup.exe to install it.
  • Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):
      Update Malwarebytes' Anti-Malware
      Launch Malwarebytes' Anti-Malware
  • Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
  • Select the Scanner tab. Click on Perform full scan, then click on Scan.
  • Leave the default options as it is and click on Start Scan.
  • When done, you will be prompted. Click OK, then click on Show Results.
  • Checked (ticked) all items and click on Remove Selected.
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.



Logs/Information to Post in Reply

Please post the following logs/Information in your reply

  • Malwarebytes' Anti-Malware Log
  • A fresh HijackThis Log ( after all the above has been done)
KGRUMPY
April 17, 2008, 9:02 PM UTC
What cookies do I keep or can I get rid of all of them? :?
Here is my Anti-Malware log. I have not done the cleaner yet. I am waiting for your reply on cookies.

Malwarebytes' Anti-Malware 1.11
Database version: 642

Scan type: Full Scan (C:\|)
Objects scanned: 100564
Time elapsed: 26 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Application Data\Starware (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\contexts (Adware.Starware) -> Quarantined and deleted successfully.

Files Infected:
C:\Deckard\System Scanner\backup\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\Downloads\Wheel_of_Fortune_Setup.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\FindIt.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\FindItHot.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\findithotxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\finditxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\Highlight.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\HighlightHot.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\highlighthotxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\highlightxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\jokesearch.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\logo.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\logoxp.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\pranks.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\smiley.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\buttons\smileyxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\contexts\error.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\contexts\related.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware\contexts\travel.xml (Adware.Starware) -> Quarantined and deleted successfully.
Bio-Hazard
April 20, 2008, 6:13 AM UTC
Dont worry about the cookies. We leave them alone. They are not a security threat.

CCleaner


  • Make sure that ALL browser windows are closed
  • Double-click the CCleaner shortcut on the desktop to start the program
  • It opens up on to the Cleaner view
  • On the Windows tab uncheck Cookies
  • Go into Options > Advanced deselect/uncheck 'Only delete files in Windows Temp folders older than 48 hours'
  • Click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the 'Registry' feature unless you are very familiar with the registry.
  • After CCleaner has completed its process, click Exit.





Kaspersky Online Scan

With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
Please do an online scan with Kaspersky Online Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    o Scan using the following Anti-Virus database:
    + Extended (If available otherwise Standard)
    o Scan Options:
    + Scan Archives
    + Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run.
  • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
  • Click the Save Report As... button (see red arrow below)


  • In the Save as... prompt, select Desktop
  • In the File name box, name the file KasScan-ddmmyy (or similar)
  • In the Save as type prompt, select Text file (see below)


  • Copy and paste the report in your next post.


Note: It is recommended to disable on board antivirus program and antispyware programs while performing scans so there are no conflicts and to speed up scan time.Please don't go surfing while your resident protection is disabled!Once scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.



Logs/Information to Post in Reply

Please post the following logs/Information in your reply

  • Kaspersky Log
  • A fresh HijackThis Log ( after all the above has been done)
  • How are things running now ?
KGRUMPY
April 20, 2008, 3:19 PM UTC
I ca not run the Kaspersky scan. When I try I get a message that says Your security settings do not allow Web sites to use ActiveX controls installed on your computer.
How do I fix this?
Bio-Hazard
April 21, 2008, 10:00 AM UTC
Hello!

Lets forget the Kaspersky scan and use Dr Web Cure it insted.

Download to the desktop:Dr.Web CureIt
  • Doubleclick the drweb-cureit.exe file and Allow to run the express scan
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan"-tab, remove the mark at "Heuristic analysis".
  • Back at the main window, mark the drives that you want to scan.
  • Select all drives. A red dot shows which drives have been chosen.
  • Click the green arrow at the right, and the scan will start.
  • Click 'Yes to all' if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can click next icon next to the files found:

    If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:

    This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
  • After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
  • Save the report to your desktop. The report will be called DrWeb.csv
  • Close Dr.Web Cureit.
  • Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web you saved previously in your next reply with a new hijackthis log.




Logs/Information to Post in Reply

Please post the following logs/Information in your reply

  • Dr Web Log
  • A fresh HijackThis Log ( after all the above has been done)
  • How is your machine running now?
KGRUMPY
April 21, 2008, 7:58 PM UTC
Here are my logs. I still have NO Adobe Reader, can not accept pop ups, Anything that has to do with ActiveX I can not use. Sorry if this sounds winey I am not feeling well today.


3 Months Free NetZero.exe;C:\Documents and Settings\All Users\Start Menu;Trojan.Click.1487;Deleted.;
SetupVentureAfrica-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
Wheel_of_Fortune_Setup-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
slghex.dll;C:\Program Files\Common Files\Sandlot Shared;Adware.SpywareStorm;Incurable.Moved.;
A0103267.exe;C:\System Volume Information\_restore{1810AC08-EDFB-44D1-BFEA-A35016A0B59E}\RP114;Trojan.Click.1487;Deleted.;





Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:02:34 PM, on 4/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'NETWORK SERVICE')
O4 - S-1-5-18 Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'Default user')
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Anthony.USER\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.download.microsoft.com
O15 - Trusted Zone: http://*.update.microsoft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O24 - Desktop Component 0: (no name) - https://rr.spinnakerweb.com/team/players/jake-hutt/pic1_small
O24 - Desktop Component 1: (no name) - http://sp1.yt-thm-a01.yimg.com/image/25/f10/434987748
O24 - Desktop Component 2: (no name) - http://re3.mm-a6.yimg.com/image/3523453243

--
End of file - 4398 bytes
Bio-Hazard
April 22, 2008, 2:38 PM UTC
I still have NO Adobe Reader, can not accept pop ups, Anything that has to do with ActiveX I can not use. Sorry if this sounds winey I am not feeling well today.


It is ok we all have bad days.



Setting up your ActiveX

Make sure that your Internet security settings are set to default values.

To set default security settings for Internet Explorer:

  • Open Internet Explorer.
  • Go to the Tools menu, then choose Internet Options.
  • Click on the Security tab.
  • Select the Internet zone, then click the Default level button (if available), then repeat for the other three zones Local intranet, Trusted sites & Restricted sites.



Setting up Pop up Blocker

To set popup blocker settings to default in Internet Explorer:

  • Click Tools
  • Click Pop-up Blocker
  • Pop-up Blocker Settings
  • Choose Medium from the Filter level: dropdown and press OK



Adobe Reader

  • Click HERE to download the latest version of Adobe Acrobat Reader.
  • Select your Windows version and click on Download. If you are using Internet Explorer, you will receive prompts. Allow the installation to be ran and it will be installed automatically for you.



Logs/Information to Post in Reply

Please post the following logs/Information in your reply

  • A fresh HijackThis Log ( after all the above has been done)
  • How are things running now?
KGRUMPY
April 22, 2008, 3:57 PM UTC
There is not a pop up blocker option in the tools. :? This laptop has issues. :lol: I can go to tools and then internet options to get to pop up. In the tools there is something called Feed Discovery do you know what that is? It is running alittle better I still cannot get pop ups from drop down menus example like the forum to register for time etc. Here is my new HJT log. Also you cannot watch videos like from the Yahoo home page.







Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:09:31 AM, on 4/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'NETWORK SERVICE')
O4 - S-1-5-18 Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe (User 'Default user')
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Anthony.USER\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.download.microsoft.com
O15 - Trusted Zone: http://*.update.microsoft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O24 - Desktop Component 0: (no name) - https://rr.spinnakerweb.com/team/players/jake-hutt/pic1_small
O24 - Desktop Component 1: (no name) - http://sp1.yt-thm-a01.yimg.com/image/25/f10/434987748
O24 - Desktop Component 2: (no name) - http://re3.mm-a6.yimg.com/image/3523453243

--
End of file - 4690 bytes
Bio-Hazard
April 23, 2008, 5:21 AM UTC
No Firewall

Looking over your log it seems you don't have any evidence of a third party firewall.

As the term conveys a firewall is an extra layer of security installed onto computers which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) Online-Armor Free
2) Agnitum
3) Sunbelt/Kerio
4) Comodo

If you are using the built-in Windows XP firewall it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to phone home for more instructions. Simply put Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.


Hello!

At this stage your machine looks to be clean of malware, so the problems you are experiencing are not likely to be malware related. I think the best and fastest solution for you is to post on a PC troubleshooting forum like the Browsers, Internet & email forum at WhatTheTech. They specialize in handling problems like this so you are certain to get expert assistance and a speedy resolution is very likely.

I'm sorry that I could not be of more help to you, and I wish you the best of luck with solving your computer problems. If you have any questions or require any other assistance please let me know.


You can get rid of the tools we used:
  • DSS (You can delete it from you desktop)
  • DR Web Cure it (You can delete it from you desktop)
  • CCleaner (I would recommed to keep this program)
  • Malwarebytes Antimalware (I would recommed to keep this program)

    This is how you can uninstall it/them:

    • Click Start
    • Go to Control Panel
    • Go to Add/Remove Programs
    • Find and click Remove for the following (if present):

      Malwarebytes Antimalware
      CCleaner


    NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


    Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints >Malware Complaints<. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.


    Protection Programs
    Don't forget to re-enable any protection programs we disabled during your fix.

    General Security and Computer Health
    Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.
    • Clear Infected System Restore Points
      • Turn System Restore off
      • On the Desktop, right click on the My Computer icon.
      • Click Properties.
      • Click the System Restore tab.
      • Check Turn off System Restore.
      • Click Apply, and then click OK.
      Restart your computer
      • Turn System Restore on
      • On the Desktop, right click on the My Computer icon.
      • Click Properties.
      • Click the System Restore tab.
      • Uncheck *Turn off System Restore*.
      • Click Apply, and then click OK.
      Note: only do this once,and not on a regular basis

      Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under Hidden files and folders if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check Display content of system folders
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

    • Make sure that you keep your antivirus updated
      New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
      Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
    • Install and use a firewall with outbound protection
      The Windows firewall only monitors incoming traffic, NOT outgoing. Using a software firewall in its default configuration to replace the Windows firewall greatly reduces the risk of your computer being hacked. Make sure your firewall is always enabled while your computer is connected to the internet.
      Note: You should only have one firewall installed at a time. Having more than one firewall installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.
    • Security Updates for Windows, Internet Explorer & Microsoft Office
      Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
      Note: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
    • Update Non-Microsoft Programs
      Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.
    • Make Internet Explorer More Secure
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      • Next press the Apply button and then the OK to exit the Internet Properties page.


      Next, if they're not already present, I would recommend the download and installation of some or all of the following programs, and the updating of them on a regular basis:
    • WinPatrol
      As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
    • SpywareBlaster
      SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer.
      If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
    • Spybot Search & Destroy
      Instructions are located HERE. Make sure you update, reimmunize and scan regularly.
    • Hosts File
      For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
    • Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date


Also please read this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

Bio-Hazard
KGRUMPY
April 25, 2008, 2:06 AM UTC
Thank You I will post on suggested forum.