This is a read-only archive of malwareremoval.com. No new posts or registrations. Privacy Page
Malware Removal Forums

Infostealer

1 min read

Looking for the outcome? Ask AI

This thread's last reply is from March 25, 2008, 5:20 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

faxlad
Hi
I am posting this on behalf of a colleague who has lost his internet access.
Norton AV tells him it has found Infostealer virus and removed it.
Internet Explorer has changed homepage from hxxp://www.supanet.com to update @ supanet.com
and won't allow him to do/go anything/anywhere else.

I wondered if this is Malware and would appreciate any advice; if it's not then apologies.

Regards

Andy
Elrond Admin/Teacher Emeritus
If you still need help please

Please download HJTInstall.exe from here and save it to your desktop
  • Double click on the HJTInstall.exe icon on your desktop
  • Click I Accept
  • HijackThis will open
  • Click on the Do a system scan and save a log file button.
  • It will scan and then the log will open in notepad.
  • Paste the log as a reply to this thread.
  • Don't use the Analyse This button - its findings are dangerous if misinterpreted.
Do NOT have HijackThis fix anything yet.
Elrond Admin/Teacher Emeritus
Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Elrond

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI