Hi goel_mansi1.Download this combofix from one of the links below and save it to your desktopLink 1Link 2Link 31 - Scan With ComboFix
Please visit >this webpage
< at Bleeping Computer and follow the instructions for downloading and running ComboFix.
Please ensure you install the Recovery Console.IMPORTANT !!!
combofix.exe MUST be on your Desktop for us to proceed. Very Important!
Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan.
They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Please navigate to the Norton Antivirus icon in the system tray on the bottom right hand corner.
right-click it -> chose "Disable Auto-Protect."
select a duration of 1 hour (this assures no interference with the cleanup of your pc)
a popup will warn that protection will now be disabled:
You succesfully disabled the Norton Antivirus Guard.
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log
in your next reply Do not mouseclick combofix's window whilst it's running. That may cause it to stall
Note: Combofix should not be used without supervisionMake a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:
1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button. Click on the Save list
... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad here on your next reply.2 - Status Check
Please reply with
- the ComboFix log
- a fresh HijackThis log
ThanksMake sure your AV is turned back